点评:The train itself and the train ride itself left a wonderful impression, but my review is about the company where I bought the tickets. The company is called Tours by group. This is the worst service in the world. Don't try to find something worse. I bought tickets on February 7th from Vientiane to Vang Vieng for 2 people. This crappy Tours by group company immediately sent me a confirmation of my booking (in the app). The confirmation clearly shows that my train at 08.08 departs from Vientiane on February 12, 2024. Later on February 10, they sent me tickets (2 QR codes). I arrived at the station at about 7.35, show my tickets and find out from the station employee that my train left at 7.30. That is, the terrible company Tours by group sent me tickets for ANOTHER train!!! When I wrote to support, they agreed that it was their mistake, but refused to refund the money!!! Tours by group - the worst service in the world!!!
翻译:火车本身和乘坐火车本身给我留下了美好的印象,但我的评论是关于我买票的公司。该公司名为Tours by group。这是世界上最糟糕的服务。不要试图找到更糟糕的事情。我买了2月7日从万象到万荣的2人票。这家由集团公司提供的蹩脚旅游立即向我发送了预订确认信息(在应用程序中)。确认信息清楚地显示我的火车于2024年2月12日08点08分从万象出发。后来在2月10日,他们给我发了车票(2个二维码)。我大约7.35到达车站,出示车票,从车站工作人员那里得知我的火车7.30发车。也就是说,糟糕的团体旅游公司给我寄了另一趟火车的票!当我写信给支持人员时,他们承认这是他们的错误,但拒绝退款!团体旅游——世界上最糟糕的服务!