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aleena a
Rude and shocking customer service at the Farm shop
Peterley Manor Farm的点评
点评：I visited Peterley Manor Farm for the first time, travelling from Chelsea to spend the afternoon with a local friend who is a regular. We had a wonderful experience at the café — great food, lovely staff, and the kids (ages 3 and 4.5) had a great time playing on the lawn.
Unfortunately, our visit was spoiled at the very end by shockingly poor customer service at the farm shop. We went in to buy some ice lollies for the children (five in total), and were met with rude and dismissive behaviour from a staff member named Victoria Plunkett Smith.
Despite the shop being nearly empty, she was impatient and abrupt with my 3-year-old son, telling him three times to “move” while he was simply standing near the till. When one ice lolly was opened (with the wrapper still intact for scanning), she reacted with unnecessary hostility and said, “Well you have to now,” when I offered to get another for scanning.
We were made to wait over 15 minutes as she struggled to find the barcodes — not our fault — all while speaking coldly to us and the children, who were just talking and laughing amongst themselves. Other staff also kept telling them to “move out the way” with no warmth or understanding for how young they were.
When I asked for Victoria’s name, she refused and dismissively told me, “You can go back home now. I’ve had customers leave because of you and your children making noise.”
I went back to amazing staff at the cafe , explained what happened , and apologised for her behaviour towards us.
It was a deeply upsetting end to what had been a lovely day. I expected far better from a family-friendly farm, and I left with a heavy heart. I had planned to recommend Peterley to other London parents — we’re always looking for weekend escapes — but sadly, I now feel I can’t. I sincerely hope the management addresses this and invests in training staff who interact with families and young children.
The café team were lovely — the farm shop, not so much
Unfortunately, our visit was spoiled at the very end by shockingly poor customer service at the farm shop. We went in to buy some ice lollies for the children (five in total), and were met with rude and dismissive behaviour from a staff member named Victoria Plunkett Smith.
Despite the shop being nearly empty, she was impatient and abrupt with my 3-year-old son, telling him three times to “move” while he was simply standing near the till. When one ice lolly was opened (with the wrapper still intact for scanning), she reacted with unnecessary hostility and said, “Well you have to now,” when I offered to get another for scanning.
We were made to wait over 15 minutes as she struggled to find the barcodes — not our fault — all while speaking coldly to us and the children, who were just talking and laughing amongst themselves. Other staff also kept telling them to “move out the way” with no warmth or understanding for how young they were.
When I asked for Victoria’s name, she refused and dismissively told me, “You can go back home now. I’ve had customers leave because of you and your children making noise.”
I went back to amazing staff at the cafe , explained what happened , and apologised for her behaviour towards us.
It was a deeply upsetting end to what had been a lovely day. I expected far better from a family-friendly farm, and I left with a heavy heart. I had planned to recommend Peterley to other London parents — we’re always looking for weekend escapes — but sadly, I now feel I can’t. I sincerely hope the management addresses this and invests in training staff who interact with families and young children.
The café team were lovely — the farm shop, not so much
翻译：我第一次造访彼得利庄园农场，是从切尔西赶来的，和一位常客朋友共度下午时光。我们在咖啡馆度过了一段美好的时光——美味的食物、友善的员工，孩子们（3岁和4.5岁）在草坪上玩得很开心。
可惜的是，农场商店糟糕的客户服务最终毁了我们的旅程。我们进去给孩子们（一共五个）买了一些冰棍，却遭遇了一位名叫维多利亚·普兰克特·史密斯的店员的粗鲁和不屑。
尽管店里几乎空无一人，但她对我3岁的儿子却很不耐烦，态度粗鲁，三次让他“挪开”，而他当时只是站在收银台附近。当我打开一根冰棍（包装完好无损，可以扫描）时，她表现出不必要的敌意，并说：“你现在必须挪开。” 而我则提出再买一根来扫描。
我们等了超过15分钟，她费力地寻找条形码——这不是我们的错——同时还对我们和孩子们冷冷地说话，而孩子们当时正互相说说笑笑。其他工作人员也不停地让他们“让开”，丝毫没有热情，也不理解他们那么小。
当我问维多利亚叫什么名字时，她拒绝了，并轻蔑地告诉我：“你可以回家了。我已经有顾客因为你和你的孩子吵闹而离开了。”
我回到咖啡馆优秀的工作人员那里，解释了发生的事情，并为她对我们的行为道歉。
这原本美好的一天以令人沮丧的结局收场。我对一个家庭友好型农场的期望远高于此，我带着沉重的心情离开了。我原本打算向其他伦敦的家长推荐彼得利——我们一直在寻找周末度假的机会——但遗憾的是，我现在觉得我做不到。我真诚地希望管理层能够解决这个问题，并投入资金培训能够与家庭和幼儿互动的员工。
咖啡馆团队很可爱——农场商店就不那么可爱了
可惜的是，农场商店糟糕的客户服务最终毁了我们的旅程。我们进去给孩子们（一共五个）买了一些冰棍，却遭遇了一位名叫维多利亚·普兰克特·史密斯的店员的粗鲁和不屑。
尽管店里几乎空无一人，但她对我3岁的儿子却很不耐烦，态度粗鲁，三次让他“挪开”，而他当时只是站在收银台附近。当我打开一根冰棍（包装完好无损，可以扫描）时，她表现出不必要的敌意，并说：“你现在必须挪开。” 而我则提出再买一根来扫描。
我们等了超过15分钟，她费力地寻找条形码——这不是我们的错——同时还对我们和孩子们冷冷地说话，而孩子们当时正互相说说笑笑。其他工作人员也不停地让他们“让开”，丝毫没有热情，也不理解他们那么小。
当我问维多利亚叫什么名字时，她拒绝了，并轻蔑地告诉我：“你可以回家了。我已经有顾客因为你和你的孩子吵闹而离开了。”
我回到咖啡馆优秀的工作人员那里，解释了发生的事情，并为她对我们的行为道歉。
这原本美好的一天以令人沮丧的结局收场。我对一个家庭友好型农场的期望远高于此，我带着沉重的心情离开了。我原本打算向其他伦敦的家长推荐彼得利——我们一直在寻找周末度假的机会——但遗憾的是，我现在觉得我做不到。我真诚地希望管理层能够解决这个问题，并投入资金培训能够与家庭和幼儿互动的员工。
咖啡馆团队很可爱——农场商店就不那么可爱了
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