下载App
旅行
账户
Tripadvisor用户
Terrible cruise manager
Hera Cruise - Private Day Cruise的点评
点评：We stayed ai Hera Classic Boutique cruise from 2nd to 4th Jan. We travelled with a 3YO and a 1YO. Our stay was nice until a big accident happened when the sliding glass door in bathroom came crushing down to pieces on my left hand when I tried to close it. It was our sheer luck that I was there at that time in bathroom and both of the children were sitting in bed drawing with colour pencils. I had to scream at the top of my voice for help as they don’t have a phone service in rooms. Although the restaurant was just above our floor and there were housekeeping staffs cleaning other rooms in the same floor but it took them 5minutes to come down to my room. I had cuts all over my left hand and feet. They came and cleaned the area and put band aids on my hands. I was so relieved that none of the kids were injured and I thought not to make any noise as the staff seemed sorry. But that was so I only imagined. When checking out on 4th morning we were not able to find the room key (which we later found out that our toddler put that in our bag) the cruise manager Dan or Dang exactly told me that “we are not saying anything about the glass but the key must be returned”. And at that time I clearly told him that we can sue the cruise for such big accident! We refrained because as we all were safe. This was so disappointing and unexpected from him. I was so disgusted with him at that time. And still so disgusted. I don’t know if it is a normal human behaviour. If a single scratch came to my children I would have sued the cruise but since all were safe I though not to. Horrible horrible experience. The nice feelings of staying there became so sour that we won’t never recommend this cruise to anyone. And it is just because of this particular manager person.
翻译：1 月 2 日至 4 日，我们住在 ai Hera Classic Boutique 游轮上。我们和一个 3 岁的孩子和一个 1 岁的孩子一起旅行。我们住得很愉快，直到发生了一场大事故，当我试图关闭浴室的滑动玻璃门时，我的左手被压碎了。我们很幸运，当时我在浴室里，两个孩子都坐在床上用彩色铅笔画画。我不得不大声尖叫寻求帮助，因为他们的房间里没有电话服务。虽然餐厅就在我们楼层的楼上，并且有客房服务人员在打扫同一楼层的其他房间，但他们花了 5 分钟才来到我的房间。我的左手和左脚都被割伤了。他们过来清理了这个区域，并在我的手上贴上了创可贴。没有一个孩子受伤，我感到很欣慰，我想不要发出任何噪音，因为工作人员似乎很抱歉。但那只是我的想象。第四天早上退房时，我们找不到房间钥匙（后来我们发现我们的孩子把钥匙放在我们的包里了），游轮经理 Dan 或 Dang 准确地告诉我，“我们没有说任何关于玻璃的事情，但是钥匙必须归还”。而且当时我就明确告诉他，这么大的事故我们可以起诉邮轮！我们没有这么做，因为我们都很安全。这让他感到非常失望和意外。我当时就对他很反感。而且还是那么厌恶。我不知道这是否是人类的正常行为。如果我的孩子们受到一点划伤，我就会起诉游轮公司，但由于一切都很安全，我虽然没有这么做。可怕的可怕的经历。呆在那里的美好感觉变得如此酸涩，以至于我们永远不会向任何人推荐这次巡游。这只是因为这个特定的经理人。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
