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Avoid the cafe if you are looking for good service.
The Sill: National Landscape Discovery Centre的点评
点评：We visited the Sill as a starting and finishing point for a walk along Hadrian's Wall taking in the Sycamore Gap and Housesteads Roman Fort. Unfortunately on the way back it had started raining so we thought the cafe at the Sill would be a good place for a hot drink and chill. How wrong were we.
On entering the cafe there was a sign saying to wait to be seated. We approached a member of staff who stated that we should have taken a seat and someone would be over and take our order.
We sat waiting for over ten minutes watching the staff take orders from customers who had arrived after we did. The way the staff were working seemed chaotic with nobody appearing to know what they were doing. We were eventually approached by a member of staff who took our order and then moved to another table and took another order. We waited for our order to be delivered to the table for another 10 minutes but it never came. Orders were delivered to other tables then the staff were standing about doing nothing. We decided we had waited long enough. We approached the member of staff who had taken our order and informed her that we had waited long enough and we were met with a look of bewilderment. We were given a reluctant apology by one member of staff who then proceeded to tell her colleague to only apologise as the customers make things up.
On entering the cafe there was a sign saying to wait to be seated. We approached a member of staff who stated that we should have taken a seat and someone would be over and take our order.
We sat waiting for over ten minutes watching the staff take orders from customers who had arrived after we did. The way the staff were working seemed chaotic with nobody appearing to know what they were doing. We were eventually approached by a member of staff who took our order and then moved to another table and took another order. We waited for our order to be delivered to the table for another 10 minutes but it never came. Orders were delivered to other tables then the staff were standing about doing nothing. We decided we had waited long enough. We approached the member of staff who had taken our order and informed her that we had waited long enough and we were met with a look of bewilderment. We were given a reluctant apology by one member of staff who then proceeded to tell her colleague to only apologise as the customers make things up.
翻译：我们以西尔酒店 (The Sill) 为起点和终点，沿着哈德良长城漫步，途中欣赏梧桐山峡 (Sycamore Gap) 和豪斯泰德罗马堡垒 (Housesteads Roman Fort)。可惜回来的路上下起了雨，所以我们以为西尔酒店的咖啡馆会是喝杯热饮放松的好地方。结果我们大错特错。
走进咖啡馆，看到一个牌子写着“等位”。我们找到一位工作人员，他说我们应该先坐下，会有人过来帮我们点菜。
我们坐着等了十多分钟，看着工作人员为比我们晚到的顾客点菜。工作人员的工作方式看起来很混乱，似乎没有人知道自己在做什么。最后，一位工作人员走过来，为我们点了菜，然后换到另一张桌子，又点了另一份。我们又等了十分钟，但菜始终没上来。菜被送到了其他桌子，工作人员就站在那里无所事事。我们觉得已经等得够久了。我们走到接单的工作人员面前，告诉她我们已经等了很久了，但她却一脸茫然。一位工作人员勉强地向我们道歉，然后又告诉她的同事，只有顾客们编造了事情，才需要道歉。
走进咖啡馆，看到一个牌子写着“等位”。我们找到一位工作人员，他说我们应该先坐下，会有人过来帮我们点菜。
我们坐着等了十多分钟，看着工作人员为比我们晚到的顾客点菜。工作人员的工作方式看起来很混乱，似乎没有人知道自己在做什么。最后，一位工作人员走过来，为我们点了菜，然后换到另一张桌子，又点了另一份。我们又等了十分钟，但菜始终没上来。菜被送到了其他桌子，工作人员就站在那里无所事事。我们觉得已经等得够久了。我们走到接单的工作人员面前，告诉她我们已经等了很久了，但她却一脸茫然。一位工作人员勉强地向我们道歉，然后又告诉她的同事，只有顾客们编造了事情，才需要道歉。
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