点评:Hi Starling Mall,Me Swati,a lady resident of Sector 93 B.It’s great that u guys have started valet parking here.Now to share my two times bitter valet parking experience at ur place :
1/ A week back when I left my car @valet ,around 4-5 litres petrol was short . I noticed bcoz just a day back I got my car’s fuel tank full.
2/ Today when I again went to ur valet parking, before handing over my car,shared my last time experience. Instead of listening & apologising ,one of ur valet parking guy chose to argue with me bitterly in a very rude tone with a seemingly threatening body language, which is totally unacceptable & falls into the lowest category of customer grievance redressal approach.
That’s the reason ,I am writing this to u.
Plz train & educate ur parking staff to deal with the guest visitors & the same time check about this practise of petrol theft. Bcoz these things may get suppressed fr sometime but ultimately gets noticed & reported & talked by every visitor.
Thnx
翻译:你好,我是Swati,住在93B区。很高兴你们开始提供代客泊车服务。现在分享一下我两次在你们店里痛苦的代客泊车经历:
1/ 一周前,我把车停在代客泊车处时,发现油箱里少了4-5升。我注意到了,因为就在前一天,我的车油箱还加满了。
2/ 今天我再次去你们的代客泊车处,在交车之前,我分享了我上次的经历。你们的一位代客泊车员没有倾听我的抱怨并道歉,而是选择用非常粗鲁的语气和我激烈地争吵,肢体语言也带有威胁性,这是完全不可接受的,属于客户投诉处理方式中最低级的。
这就是我写这封信的原因。
请培训和教育您的停车场工作人员,让他们更好地接待访客,同时还要密切关注这种偷油行为。因为这类事情可能会暂时被压制,但最终会被每位访客注意到、举报和讨论。
谢谢