点评:We’ve been visiting Harlow Karting for years. My son celebrated one of his birthday parties there, and we’ve also been with my daughter, so we’ve always enjoyed our visits. Unfortunately, today’s experience was very disappointing.
The track now appears to be run almost entirely by teenagers with very little supervision. There were constant interruptions, with races repeatedly stopped while the light system was tested or drivers were called into the pits. Instead of enjoying the track, we spent far too much time sitting in stationary karts.
At £238 for five people, I expected a well-managed experience. Instead, it felt like we were paying to watch inexperienced staff learn how to operate the system rather than enjoying the racing.
My advice to the management is to ensure an experienced adult is supervising your staff.
It’s disappointing because Harlow Karting has always been a venue we recommended to others. After today’s experience, we’ll be looking elsewhere for our next family karting day.
翻译:多年来,我们一直常去哈洛卡丁车场。我儿子曾在那里庆祝过一次生日派对,我也带女儿去过,因此我们每次去都玩得很开心。可惜,今天的体验却极其令人失望。
现在看来,赛道几乎完全由青少年负责运营,几乎没有任何成人监管。比赛中不断出现中断情况:信号灯系统频繁接受测试,车手们也被反复叫回维修区。我们根本无法尽情享受赛道的乐趣。我们花了太多时间只是坐在静止不动的卡丁车里。
五个人总共要付238英镑,我原以为会有一场管理良好的体验。然而,实际情况更像是我们在付钱观看毫无经验的员工学习如何操作系统,而根本无法享受赛车乐趣。
给管理层的建议是:务必安排经验丰富的成年人来指导员工。
真是令人失望,因为Harlow Karting一直以来都是我们向他人推荐的场所。但经历了今天的体验之后……下次家庭卡丁车日,我们会另找其他地方了。