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Savannah W
Dirty showers, poor experience at spa
Bannatyne Health Club & Spa - Wakefield的点评
点评：I’ve been a member at Bannatyne since August now. All pretty much what you’d expect from this sort of gym. Weights area is fine and yoga and Pilates classes are good. Only issue is the extreme mould and damp smell in the women’s shower area and general dirtiness around the pool.
My main complaint is about the spa, which members receive discount on. I booked a friend in for a treatment, filled in all details requested, and had to take 2 calls to confirm that he would be there. One the day after booking, one 3 hours before he was due in. Needless to say, he was turned away without his treatment because the first confirmation call wasn’t enough and supposedly a third person answered my phone the second time. If there are more details or questions needed, I’d advise contacting the booker more than 3 hours before the treatment is supposed to happen, and certainly giving notice if you’re going to just cancel it entirely.
I’m down money, he’s down time and fuel, both embarrassed and disappointed.
My main complaint is about the spa, which members receive discount on. I booked a friend in for a treatment, filled in all details requested, and had to take 2 calls to confirm that he would be there. One the day after booking, one 3 hours before he was due in. Needless to say, he was turned away without his treatment because the first confirmation call wasn’t enough and supposedly a third person answered my phone the second time. If there are more details or questions needed, I’d advise contacting the booker more than 3 hours before the treatment is supposed to happen, and certainly giving notice if you’re going to just cancel it entirely.
I’m down money, he’s down time and fuel, both embarrassed and disappointed.
翻译：我从八月开始就是Bannatyne的会员了。这里的一切基本符合你对这类健身房的预期。力量训练区还不错，瑜伽和普拉提课程也不错。唯一的问题是女淋浴区霉味重、潮湿难闻，泳池周围也脏乱不堪。
我主要抱怨的是水疗中心，会员可以享受折扣。我给朋友预约了一次理疗，填写了所有要求的信息，结果接了两次电话才确认他是否到场。一次是在预约后的第二天，另一次是在他预约时间前三个小时。结果他没能到场，就被拒之门外，因为第一次确认电话不够充分，而且据说第二次接电话的是第三个人。如果需要了解更多详情或问题，我建议在理疗开始前三个多小时联系预约人员，如果要彻底取消，一定要提前通知。
我损失了钱，他损失了时间和精力，既尴尬又失望。
我主要抱怨的是水疗中心，会员可以享受折扣。我给朋友预约了一次理疗，填写了所有要求的信息，结果接了两次电话才确认他是否到场。一次是在预约后的第二天，另一次是在他预约时间前三个小时。结果他没能到场，就被拒之门外，因为第一次确认电话不够充分，而且据说第二次接电话的是第三个人。如果需要了解更多详情或问题，我建议在理疗开始前三个多小时联系预约人员，如果要彻底取消，一定要提前通知。
我损失了钱，他损失了时间和精力，既尴尬又失望。
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