旅行
账户
Tripadvisor用户
Did not yet get a refund when excursion was canceled.
Caraibe Evasion的点评
点评：We arrived an hour early and were told by a crew member that the excursion was canceled due to high winds. He told me that we'd be contacted to reschedule or to get a refund. I told him it was our last day on the island so that we'd be seeking a refund.
I emailed them that evening to let them know we were sad to miss the excursion and that they could proceed to refund us. I did not hear back from them, so once we were back in Canada, I emailed them again. I sent a third email a few days later, and still no reply or refund.
I'm hoping they've simply overlooked our refund, or it's taking time to see the credit because they seem to be an excellent operator with good reviews. However, not getting our money back when we were told we would due to the weather is somewhat disappointing. If the delay with the refund is because of the credit card processor, the least they could do is get back to us by email.
I emailed them that evening to let them know we were sad to miss the excursion and that they could proceed to refund us. I did not hear back from them, so once we were back in Canada, I emailed them again. I sent a third email a few days later, and still no reply or refund.
I'm hoping they've simply overlooked our refund, or it's taking time to see the credit because they seem to be an excellent operator with good reviews. However, not getting our money back when we were told we would due to the weather is somewhat disappointing. If the delay with the refund is because of the credit card processor, the least they could do is get back to us by email.
翻译：我们提前一小时到达，一名船员告诉我们，由于大风，游览被取消。他告诉我，我们会联系我们重新安排时间或获得退款。我告诉他这是我们在岛上的最后一天，所以我们会寻求退款。
那天晚上我给他们发了电子邮件，让他们知道我们很遗憾错过这次旅行，他们可以继续给我们退款。我没有收到他们的回复，所以当我们回到加拿大后，我再次给他们发了电子邮件。几天后我发送了第三封电子邮件，仍然没有回复或退款。
我希望他们只是忽略了我们的退款，或者需要时间才能看到信用，因为他们似乎是一个优秀的运营商，拥有良好的评价。然而，当我们被告知由于天气原因而没有拿回我们的钱时，有点令人失望。如果退款延迟是由于信用卡处理商造成的，他们至少可以通过电子邮件回复我们。
那天晚上我给他们发了电子邮件，让他们知道我们很遗憾错过这次旅行，他们可以继续给我们退款。我没有收到他们的回复，所以当我们回到加拿大后，我再次给他们发了电子邮件。几天后我发送了第三封电子邮件，仍然没有回复或退款。
我希望他们只是忽略了我们的退款，或者需要时间才能看到信用，因为他们似乎是一个优秀的运营商，拥有良好的评价。然而，当我们被告知由于天气原因而没有拿回我们的钱时，有点令人失望。如果退款延迟是由于信用卡处理商造成的，他们至少可以通过电子邮件回复我们。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
