点评:Getting the ferry from Rock to Padstow was not a great experience! The slipway was not wheelchair friendly and a large steep step at the end. It was stressful navigating this with my mother. Not helped when the staff onboard announced on the tannoy for us to hurry up as they needed to go!! No help getting on and then another agitated announcement on the tannoy telling us to sit down despite us trying to fold the wheelchair down! The wheelchair was referred to as a ‘trolly’ and comments like ‘we don’t have all day’ made the experience embarrassing and stressful. Particularly difficult for my mother who is already self-conscious of being a burden. Everyone on the ferry was watching us and I’ve never experienced so much disrespect for a disabled person in my life! Don’t advertise the ferry as being accessible when it’s not! Some of your staff also need to go on equality and diversity training and also learn basic tolerance and respect! We won’t be using the ferry again and will be making a formal complaint!
翻译:从罗克坐渡轮去帕兹托的体验糟透了!船台不太方便轮椅通行,而且尽头还有个很大的陡峭台阶。带着我妈妈一起坐渡轮真是压力山大。船上的工作人员用广播通知我们快点,他们得走了!!我们上船时没人帮忙,然后广播里又很焦躁地通知我们坐下,尽管我们努力把轮椅折叠起来!他们把轮椅称为“手推车”,还说“我们没那么多时间”之类的话,让整个过程既尴尬又紧张。对我妈妈来说尤其难受,她已经意识到自己是个负担了。渡轮上的每个人都在看着我们,我这辈子从未经历过如此不尊重残疾人的行为!不要把渡轮宣传成无障碍,但实际上并非如此!你们的一些员工也应该接受平等和多元化培训,学习基本的宽容和尊重!我们不会再乘坐渡轮了,并且会正式投诉!