旅行
账户
Keemman
Extremely Disappointing Experience at a “Luxury” Resort
Deer Valley Resort的点评
点评：We traveled from Boston specifically to ski at Deer Valley, expecting a luxury, world-class experience. Instead, we had one of the most disappointing ski trips ever.
• Rennstall Ski Tune Service – Staff was rude, dismissive, and unprofessional. Our skis were not properly tuned, and when another employee (Chris) offered to fix them, the same rude staff member refused outright.
• Snowflake Lift Attendant (Suzanne) – Yelled at our children instead of helping them. Completely unacceptable behavior.
• Expert Tour Guide – Rude, impatient, and dismissive. She cut off questions, was unfriendly, and made the experience so uncomfortable that we left the tour early.
To make matters worse, we sent multiple emails to Deer Valley management about these issues, and no one even acknowledged our concerns. It’s clear that they simply don’t care—I guess they’re too busy to care about one customer.
For a resort that claims to be luxurious and guest-focused, this level of service is unacceptable. We should have chosen Aspen or another IKON resort instead. Deer Valley has completely lost our trust—we won’t be returning.
• Rennstall Ski Tune Service – Staff was rude, dismissive, and unprofessional. Our skis were not properly tuned, and when another employee (Chris) offered to fix them, the same rude staff member refused outright.
• Snowflake Lift Attendant (Suzanne) – Yelled at our children instead of helping them. Completely unacceptable behavior.
• Expert Tour Guide – Rude, impatient, and dismissive. She cut off questions, was unfriendly, and made the experience so uncomfortable that we left the tour early.
To make matters worse, we sent multiple emails to Deer Valley management about these issues, and no one even acknowledged our concerns. It’s clear that they simply don’t care—I guess they’re too busy to care about one customer.
For a resort that claims to be luxurious and guest-focused, this level of service is unacceptable. We should have chosen Aspen or another IKON resort instead. Deer Valley has completely lost our trust—we won’t be returning.
翻译：我们从波士顿专程前往鹿谷滑雪场滑雪，期待着一次奢华、世界级的体验。然而，我们却经历了有史以来最令人失望的滑雪之旅之一。
• Rennstall 滑雪调校服务——工作人员粗鲁、冷漠、不专业。我们的滑雪板没有调好，当另一名员工（Chris）提出要修理时，这位粗鲁的员工断然拒绝了。
• Snowflake 缆车服务员（Suzanne）——对我们的孩子大喊大叫，而不是帮助他们。完全不可接受的行为。
• 专业导游——粗鲁、不耐烦、冷漠。她断断续续地回答问题，态度不友好，让我们的体验非常不舒服，以至于我们提前离开了旅行团。
更糟糕的是，我们向鹿谷管理层发送了多封电子邮件，询问这些问题，但没有人承认我们的担忧。很明显，他们根本不在乎——我想他们太忙了，没时间关心一个客户。
对于一个自称豪华并以客人为中心的度假村来说，这种服务水平令人无法接受。我们应该选择 Aspen 或其他 IKON 度假村。Deer Valley 已经完全失去了我们的信任——我们不会再来了。
• Rennstall 滑雪调校服务——工作人员粗鲁、冷漠、不专业。我们的滑雪板没有调好，当另一名员工（Chris）提出要修理时，这位粗鲁的员工断然拒绝了。
• Snowflake 缆车服务员（Suzanne）——对我们的孩子大喊大叫，而不是帮助他们。完全不可接受的行为。
• 专业导游——粗鲁、不耐烦、冷漠。她断断续续地回答问题，态度不友好，让我们的体验非常不舒服，以至于我们提前离开了旅行团。
更糟糕的是，我们向鹿谷管理层发送了多封电子邮件，询问这些问题，但没有人承认我们的担忧。很明显，他们根本不在乎——我想他们太忙了，没时间关心一个客户。
对于一个自称豪华并以客人为中心的度假村来说，这种服务水平令人无法接受。我们应该选择 Aspen 或其他 IKON 度假村。Deer Valley 已经完全失去了我们的信任——我们不会再来了。
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