点评:My family has owned a home in Park City at the base of Deer Valley since 2005. I lived in Park City, worked for The Park Record and also sat on the Chamber of Commerce. I’ve been in sales my entire career and absolutely nothing gets past me! I’m very thorough and deeply love this town. Deer Valley’s adventure summer camp is highly sought after and my children have attended this great camp previously. It books out fast so you have to be on top of booking! I called in January and they said they were not taking reservations for camp at that time. I went skiing with my kids in February at Deer Valley where my kids used the childcare services again and spoke to the childcare services rep in person begging them to send me an email or add me to the summer camp list as I didn’t want to miss out on booking!!! They said they were not taking reservations at the time and to look for an email. I never received an email from Deer Valley explaining it was open registration time. I called today asking when I would be able to register and guess what, it’s full!!! And, they sent out an email last month that I never received! I wasn’t on the list! For a longtime patron of the town and the resort it’s extremely disappointing that even with all of my efforts my family was overlooked and completely left out! How?! Bad management unfortunately. I spoke with Laura in the head of reservations and she was sure to tell me I held responsibility and should have called in February instead of speaking to someone in person. It makes no sense. Poor excuses. Our vacations completely hinge on childcare and unfortunately this has now ruined our trip!
翻译:我家自2005年以来就在鹿谷脚下的帕克城拥有一套房子。我住在帕克城,曾在《公园记录报》工作,也曾在商会任职。我整个职业生涯都在从事销售工作,绝对没有什么能瞒过我!我做事非常细致,并且深深地热爱这座城市。鹿谷的探险夏令营非常受欢迎,我的孩子们以前也参加过这个很棒的夏令营。它的预订很快就满了,所以你必须随时掌握预订情况!我一月份打电话过去,他们说当时夏令营不接受预订。二月份我带孩子们去鹿谷滑雪,孩子们又使用了那里的托儿服务,我亲自和托儿服务代表沟通,恳求他们给我发邮件或者把我加到夏令营名单里,因为我不想错过预订!!!他们说当时不接受预订,让我去找找邮件。我从来没有收到鹿谷发来的邮件,说现在是开放报名时间。我今天打电话问什么时候可以报名,结果你猜怎么着,已经满了!!!而且,他们上个月发了一封邮件,我根本没收到!我当时不在名单上!作为小镇和度假村的长期顾客,即使我付出了所有努力,我的家人还是被忽视了,完全被排除在外,这真是太令人失望了!怎么会这样?!真是糟糕的管理。我和预订部主管劳拉谈过了,她肯定地告诉我,我有责任,应该在二月份打电话,而不是亲自去找人。这太荒谬了。借口太差劲了。我们的假期完全取决于孩子的照顾,不幸的是,这件事毁了我们的旅行!