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Disturbing and traumatising
Cafe Merlo的点评
点评：Hard to say how it could be improved. In fact my experience of it was shocking. More shocking because I left a Google review about this experience and instead of replying with an apology for the unacceptable behaviour of its staff, the management replied with some victim blaming and shaming, and not a word about the xenophobic outburst from the only other three customers at the bar when we were leaving.
The management lied in their response, saying we started singing when asked to be quiet. And we didn't sing. They did not ask us to be quiet. Instead they took hundreds of euros from us over the course of a whole evening (plus tips) and expected us to be a quiet, sober group of six people. Are all the people they sell a lot of alcohol to over the course of hours expected to be quiet?
They didn't complain when we were tapping our cards on their machines, they only complained just at the moment when we were leaving, when a Flemish man, shouted an anti-Irish slur at my friends. And then, when we rightfully reacted, we were physically thrown from the bar.
When I say physical, I was literally pushed by force, and I had only returned from the (may I add filthy) toilets to get my coat and leave, and was saying nothing. This is not a friendly place, nor an honest place. They may respond here or elsewhere pretending they were in the right, or that they had just cause, but it's not true.
Two days later, and I still can't believe the behaviour of the staff, never mind the arrogance of their reply to my Google review. And by the way, managers of Cafe Merlo, calling xenophobia racism is a misnomer. Get it right, and apologise when your customers are upset by your behaviour. Otherwise you actually are not a business that actually cares about your customers at all.
The management lied in their response, saying we started singing when asked to be quiet. And we didn't sing. They did not ask us to be quiet. Instead they took hundreds of euros from us over the course of a whole evening (plus tips) and expected us to be a quiet, sober group of six people. Are all the people they sell a lot of alcohol to over the course of hours expected to be quiet?
They didn't complain when we were tapping our cards on their machines, they only complained just at the moment when we were leaving, when a Flemish man, shouted an anti-Irish slur at my friends. And then, when we rightfully reacted, we were physically thrown from the bar.
When I say physical, I was literally pushed by force, and I had only returned from the (may I add filthy) toilets to get my coat and leave, and was saying nothing. This is not a friendly place, nor an honest place. They may respond here or elsewhere pretending they were in the right, or that they had just cause, but it's not true.
Two days later, and I still can't believe the behaviour of the staff, never mind the arrogance of their reply to my Google review. And by the way, managers of Cafe Merlo, calling xenophobia racism is a misnomer. Get it right, and apologise when your customers are upset by your behaviour. Otherwise you actually are not a business that actually cares about your customers at all.
翻译：很难说如何改进。事实上，我的经历令人震惊。更令人震惊的是，因为我在谷歌上留下了关于这次经历的评论，而不是对其员工不可接受的行为进行道歉，管理层回复了一些受害者的指责和羞辱，而对其他三个客户的仇外情绪爆发只字不提我们离开时在酒吧。
管理层在他们的回应中撒谎，说我们在被要求安静时开始唱歌。我们没有唱歌。他们没有要求我们保持安静。相反，他们在整个晚上（加上小费）从我们这里拿走了数百欧元，并希望我们是一个安静、清醒的六人小组。他们在几个小时内向他们出售大量酒精的所有人都应该保持安静吗？
当我们在他们的机器上刷卡时他们没有抱怨，他们只是在我们离开的那一刻抱怨，当时一个佛兰芒人对我的朋友大喊反爱尔兰的诽谤。然后，当我们做出正确的反应时，我们被人从酒吧扔了出去。
当我说身体的时候，我真的是被武力推动的，我只是从（我可以添加肮脏的）厕所回来拿我的外套离开，什么也没说。这不是一个友好的地方，也不是一个诚实的地方。他们可能会在这里或其他地方做出回应，假装他们是对的，或者他们有正当理由，但事实并非如此。
两天后，我仍然无法相信工作人员的行为，更不用说他们回复我的谷歌评论时的傲慢态度。顺便说一下，Cafe Merlo 的经理们，称仇外心理为种族主义是用词不当。做对，当你的客户对你的行为感到不安时道歉。否则，您实际上根本不是真正关心客户的企业。
管理层在他们的回应中撒谎，说我们在被要求安静时开始唱歌。我们没有唱歌。他们没有要求我们保持安静。相反，他们在整个晚上（加上小费）从我们这里拿走了数百欧元，并希望我们是一个安静、清醒的六人小组。他们在几个小时内向他们出售大量酒精的所有人都应该保持安静吗？
当我们在他们的机器上刷卡时他们没有抱怨，他们只是在我们离开的那一刻抱怨，当时一个佛兰芒人对我的朋友大喊反爱尔兰的诽谤。然后，当我们做出正确的反应时，我们被人从酒吧扔了出去。
当我说身体的时候，我真的是被武力推动的，我只是从（我可以添加肮脏的）厕所回来拿我的外套离开，什么也没说。这不是一个友好的地方，也不是一个诚实的地方。他们可能会在这里或其他地方做出回应，假装他们是对的，或者他们有正当理由，但事实并非如此。
两天后，我仍然无法相信工作人员的行为，更不用说他们回复我的谷歌评论时的傲慢态度。顺便说一下，Cafe Merlo 的经理们，称仇外心理为种族主义是用词不当。做对，当你的客户对你的行为感到不安时道歉。否则，您实际上根本不是真正关心客户的企业。
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