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Fantastic train ride, Terrible seat booking experience
大峡谷铁路的点评
点评：I have purchased for myself and my wife seats in the Luxury dome both ways from Williams to the grand canyon and back. The cost was $511.88.
I have no complaints regarding the service, the Employees on the train or the ride itself, however, the one major complaint I have is regarding the seats assignments which is why for me it brings the whole experience down to a one star rating.
This was my first time on the train so I will elaborate how it works for the benefit of those that are considering the ride.
The seats in the Luxury dome and luxury Parlor (which is under the dome) and possibly in the other coaches, I am not sure, are assigned seats, however, Grand canyon Railways does not show anywhere a seat chart and when you book your trip, whether you did so on line or talking with a live person (like i did), they will not let you choose where you sit. You can make “a request”, however its not likely you will get what you want and worse yet, I was not aware of the seats configuration on the train.
In the Luxury dome, in addition to a couple of Sofa type seats, they have two rows of seats, Two seats per row, some seats are facing forward however there are a few sets of “Four seats Club configuration” where there are two seats facing forward and two seats facing backwards creating a four seat group that face each other. To begin with, If there are two or more tall people, These seats are pretty close to each other so you WILL BE rubbing Knees with the person in front of you. If you are a party of four and all know each other it may not be an issue but if you are all strangers, it will probably be an awkward two hour ride.
I was unaware of this issue and we ended up on these Club seats which made us pretty angry. I did by the way make a request on the phone to be seated in front of the Coach and that request was not honored. We were simply lucky since the Dome was not full so we just switched seats but it would not have been possible had it was at capacity. Incidentally, We heard several other couples on both trips expressing visible dissatisfaction when they were shocked to find out they are in these group seats which they knew nothing about. It is irrelevant what is the reason for Grand canyon Railway to even have these seats configuration, however it is an unacceptable practice not to have a clear seat assignment process at reservation time especially for a premium service. $500.00 is an expensive experience and for that money I want to know where I am sitting and if I don’t have a seat I like, I would not take the trip.
It is also wroth noting that although the Luxury dome is a nice experience, It is in fact far from any luxury. The free open Bar and provided food are very good but the seats themselves are just ordinary bland brown monotonous (although comfortable) seats with no special flare. Looks more like a fancy bus ride with bar and snack service. By contrast, the Luxury parlor under the Dome is very well appointed and has the real luxury feel and ambiance due to the classic decor.
I do have to emphasize that if you are unfortunate to be on the Luxury dome in seats you do not like when the Dome is 100% full, it may not be what you thought you signed up for and probably quite frustrating. They do not allow kids below age 16 in the Luxury dome and parlor so that is a positive note.
I do understand that for some people the seats assignment issue may not be as important but For me it is since when I purchase premium product and / or Service, I expect nothing but the best without hidden surprises. I doubt very much that anyone would agree to purchase First class Airline tickets and let the Airline decide where you seat.
Grand Canyon Railways needs to add a seat chart feature on their website for public view so one can look at it and make an informative decision regarding day of travel and which class of service at which coach to reserve the seats based on availability. Naturally, such seat chart must be visible BEFORE you finalize your reservation and pay, Not after.
There should be no excuses from the Railway administrators as to their ability/inability to include a seat chart. Its 2025, everything is possible.
So is the whole train ride worth the money? One must look carefully at the website and make personal decisions based on budget, kids and individual preferences. If you are looking to spend over $500.00 (per couple) without knowing where you are seated than go for it. The Luxury Dome is way less luxury than the Luxury parlor underneath it, so that is something to consider since they cost the same.
I can’t say anything regarding the other less expensive coaches however judging by the photos I would assume that if you can handle the two hour ride without free snacks and alcohol, you maybe able to have as much fun while spending way less money riding in other coach.
I do wish to add that both myself and my Wife are very friendly and always love to make contact and chit-chat with people we meet everywhere all over the world while we travel so the complaint regarding the seats does not stem from the fact that we are some kind of snobs, Its a matter of a flawed reservation practice that does not deliver the appropriate product for the high price charged for it.
I would like to say thanks to Nancy, The lady that was in charge of the Luxury Dome for doing a fantastic job with entertaining everyone and taking care of the food and drinks. Well done !!
I have no complaints regarding the service, the Employees on the train or the ride itself, however, the one major complaint I have is regarding the seats assignments which is why for me it brings the whole experience down to a one star rating.
This was my first time on the train so I will elaborate how it works for the benefit of those that are considering the ride.
The seats in the Luxury dome and luxury Parlor (which is under the dome) and possibly in the other coaches, I am not sure, are assigned seats, however, Grand canyon Railways does not show anywhere a seat chart and when you book your trip, whether you did so on line or talking with a live person (like i did), they will not let you choose where you sit. You can make “a request”, however its not likely you will get what you want and worse yet, I was not aware of the seats configuration on the train.
In the Luxury dome, in addition to a couple of Sofa type seats, they have two rows of seats, Two seats per row, some seats are facing forward however there are a few sets of “Four seats Club configuration” where there are two seats facing forward and two seats facing backwards creating a four seat group that face each other. To begin with, If there are two or more tall people, These seats are pretty close to each other so you WILL BE rubbing Knees with the person in front of you. If you are a party of four and all know each other it may not be an issue but if you are all strangers, it will probably be an awkward two hour ride.
I was unaware of this issue and we ended up on these Club seats which made us pretty angry. I did by the way make a request on the phone to be seated in front of the Coach and that request was not honored. We were simply lucky since the Dome was not full so we just switched seats but it would not have been possible had it was at capacity. Incidentally, We heard several other couples on both trips expressing visible dissatisfaction when they were shocked to find out they are in these group seats which they knew nothing about. It is irrelevant what is the reason for Grand canyon Railway to even have these seats configuration, however it is an unacceptable practice not to have a clear seat assignment process at reservation time especially for a premium service. $500.00 is an expensive experience and for that money I want to know where I am sitting and if I don’t have a seat I like, I would not take the trip.
It is also wroth noting that although the Luxury dome is a nice experience, It is in fact far from any luxury. The free open Bar and provided food are very good but the seats themselves are just ordinary bland brown monotonous (although comfortable) seats with no special flare. Looks more like a fancy bus ride with bar and snack service. By contrast, the Luxury parlor under the Dome is very well appointed and has the real luxury feel and ambiance due to the classic decor.
I do have to emphasize that if you are unfortunate to be on the Luxury dome in seats you do not like when the Dome is 100% full, it may not be what you thought you signed up for and probably quite frustrating. They do not allow kids below age 16 in the Luxury dome and parlor so that is a positive note.
I do understand that for some people the seats assignment issue may not be as important but For me it is since when I purchase premium product and / or Service, I expect nothing but the best without hidden surprises. I doubt very much that anyone would agree to purchase First class Airline tickets and let the Airline decide where you seat.
Grand Canyon Railways needs to add a seat chart feature on their website for public view so one can look at it and make an informative decision regarding day of travel and which class of service at which coach to reserve the seats based on availability. Naturally, such seat chart must be visible BEFORE you finalize your reservation and pay, Not after.
There should be no excuses from the Railway administrators as to their ability/inability to include a seat chart. Its 2025, everything is possible.
So is the whole train ride worth the money? One must look carefully at the website and make personal decisions based on budget, kids and individual preferences. If you are looking to spend over $500.00 (per couple) without knowing where you are seated than go for it. The Luxury Dome is way less luxury than the Luxury parlor underneath it, so that is something to consider since they cost the same.
I can’t say anything regarding the other less expensive coaches however judging by the photos I would assume that if you can handle the two hour ride without free snacks and alcohol, you maybe able to have as much fun while spending way less money riding in other coach.
I do wish to add that both myself and my Wife are very friendly and always love to make contact and chit-chat with people we meet everywhere all over the world while we travel so the complaint regarding the seats does not stem from the fact that we are some kind of snobs, Its a matter of a flawed reservation practice that does not deliver the appropriate product for the high price charged for it.
I would like to say thanks to Nancy, The lady that was in charge of the Luxury Dome for doing a fantastic job with entertaining everyone and taking care of the food and drinks. Well done !!
翻译：我和妻子购买了从威廉姆斯到大峡谷的往返豪华穹顶车厢的座位。票价为 511.88 美元。
我对列车服务、列车上的工作人员以及旅程本身都没有任何抱怨，然而，我最大的抱怨是关于座位分配，这就是为什么它让我对整个体验只给一星评价。
这是我第一次坐火车，所以我会详细说明它的工作原理，以便那些正在考虑乘坐火车的人参考。
豪华穹顶车厢和豪华客厅车厢（位于穹顶下方）的座位，以及其他车厢（我不确定）的座位，都是指定座位。然而，大峡谷铁路公司并没有在任何地方显示座位表，而且当你预订行程时，无论是在线预订还是像我一样与人工客服沟通，他们都不会让你选择座位。你可以提出“请求”，但不太可能得到你想要的座位，更糟糕的是，我当时并不清楚火车上的座位安排。
在豪华圆顶车厢中，除了几个沙发式座位外，还有两排座位，每排两个，有些座位朝前，但也有几组“四座俱乐部配置”，其中两个座位朝前，两个座位朝后，形成四个面对面的座位组。首先，如果有两个或两个以上高个子的人，这些座位彼此靠得很近，所以你会和前面的人擦膝盖。如果你们是四个人并且都互相认识，这可能不是问题，但如果你们都是陌生人，那么两个小时的车程可能会很尴尬。
我不知道这个问题，我们最终坐在了这些俱乐部座位上，这让我们很生气。顺便说一句，我确实在电话里请求坐在长途汽车前面，但请求没有得到满足。我们很幸运，因为圆顶车厢没有坐满，所以我们就换了座位，但如果车厢满员的话，这是不可能的。顺便说一句，我们听到另外几对情侣在两次行程中都表达了明显的不满，他们惊讶地发现自己坐在了他们一无所知的团体座位上。大峡谷铁路为什么要这样安排座位并不重要，重要的是，预订时没有明确的座位分配流程，尤其是对于高级服务，这种做法是不可接受的。500美元的票价很贵，考虑到这点钱，我想知道自己的座位在哪里，如果没有找到心仪的座位，我就不会乘坐这趟车。
还值得注意的是，虽然豪华穹顶列车的体验不错，但实际上远谈不上奢华。免费的开放式酒吧和提供的食物都很棒，但座位本身只是普通的棕色单调（虽然舒适）座椅，没有任何特别之处。看起来更像是一辆提供酒吧和小吃服务的豪华巴士。相比之下，穹顶列车下的豪华包厢设施齐全，经典的装饰风格营造出真正的奢华氛围。
我必须强调的是，如果你不幸在豪华穹顶车厢满座的情况下坐在了你不喜欢的座位上，那可能就不是你预想的了，而且可能会相当令人沮丧。他们不允许16岁以下的儿童进入豪华穹顶车厢和客厅，所以这倒是个好消息。
我理解，对某些人来说，座位分配问题可能不那么重要，但对我来说，这很重要，因为当我购买高端产品和/或服务时，我期望的是最好的，没有隐藏的惊喜。我非常怀疑是否有人会同意购买头等舱机票，然后让航空公司决定你的座位。
大峡谷铁路公司需要在其网站上添加座位表功能，供公众查看，以便人们可以查看，并根据座位情况，做出明智的决定，例如旅行日期、预订哪个舱位、哪个车厢的座位。当然，这样的座位表必须在你完成预订和付款之前就公开，而不是之后。
铁路管理人员不应该为他们能否提供座位表找任何借口。都2025年了，一切皆有可能。
那么，坐火车全程值得吗？您必须仔细查看网站，并根据预算、孩子和个人喜好做出个人决定。如果您打算在不知道座位的情况下花费超过500美元（每对夫妇），那就去坐吧。豪华穹顶车厢的豪华程度远低于其下方的豪华客厅车厢，所以考虑到它们的价格相同，这一点值得考虑。
我无法评价其他更便宜的车厢，但从照片来看，我认为如果您能忍受没有免费零食和酒精的两小时车程，那么乘坐其他车厢或许也能享受到同样的乐趣，而且花费更少。
我想补充一点，我和妻子都非常友好，旅行时总是喜欢和世界各地的人交流聊天，所以对座位的抱怨并非源于我们势利，而是因为预订流程存在缺陷，导致我们无法提供与高昂价格相符的优质服务。
我要感谢负责豪华穹顶的Nancy女士，她出色地招待了大家，并负责餐饮服务。做得太棒了！！
我对列车服务、列车上的工作人员以及旅程本身都没有任何抱怨，然而，我最大的抱怨是关于座位分配，这就是为什么它让我对整个体验只给一星评价。
这是我第一次坐火车，所以我会详细说明它的工作原理，以便那些正在考虑乘坐火车的人参考。
豪华穹顶车厢和豪华客厅车厢（位于穹顶下方）的座位，以及其他车厢（我不确定）的座位，都是指定座位。然而，大峡谷铁路公司并没有在任何地方显示座位表，而且当你预订行程时，无论是在线预订还是像我一样与人工客服沟通，他们都不会让你选择座位。你可以提出“请求”，但不太可能得到你想要的座位，更糟糕的是，我当时并不清楚火车上的座位安排。
在豪华圆顶车厢中，除了几个沙发式座位外，还有两排座位，每排两个，有些座位朝前，但也有几组“四座俱乐部配置”，其中两个座位朝前，两个座位朝后，形成四个面对面的座位组。首先，如果有两个或两个以上高个子的人，这些座位彼此靠得很近，所以你会和前面的人擦膝盖。如果你们是四个人并且都互相认识，这可能不是问题，但如果你们都是陌生人，那么两个小时的车程可能会很尴尬。
我不知道这个问题，我们最终坐在了这些俱乐部座位上，这让我们很生气。顺便说一句，我确实在电话里请求坐在长途汽车前面，但请求没有得到满足。我们很幸运，因为圆顶车厢没有坐满，所以我们就换了座位，但如果车厢满员的话，这是不可能的。顺便说一句，我们听到另外几对情侣在两次行程中都表达了明显的不满，他们惊讶地发现自己坐在了他们一无所知的团体座位上。大峡谷铁路为什么要这样安排座位并不重要，重要的是，预订时没有明确的座位分配流程，尤其是对于高级服务，这种做法是不可接受的。500美元的票价很贵，考虑到这点钱，我想知道自己的座位在哪里，如果没有找到心仪的座位，我就不会乘坐这趟车。
还值得注意的是，虽然豪华穹顶列车的体验不错，但实际上远谈不上奢华。免费的开放式酒吧和提供的食物都很棒，但座位本身只是普通的棕色单调（虽然舒适）座椅，没有任何特别之处。看起来更像是一辆提供酒吧和小吃服务的豪华巴士。相比之下，穹顶列车下的豪华包厢设施齐全，经典的装饰风格营造出真正的奢华氛围。
我必须强调的是，如果你不幸在豪华穹顶车厢满座的情况下坐在了你不喜欢的座位上，那可能就不是你预想的了，而且可能会相当令人沮丧。他们不允许16岁以下的儿童进入豪华穹顶车厢和客厅，所以这倒是个好消息。
我理解，对某些人来说，座位分配问题可能不那么重要，但对我来说，这很重要，因为当我购买高端产品和/或服务时，我期望的是最好的，没有隐藏的惊喜。我非常怀疑是否有人会同意购买头等舱机票，然后让航空公司决定你的座位。
大峡谷铁路公司需要在其网站上添加座位表功能，供公众查看，以便人们可以查看，并根据座位情况，做出明智的决定，例如旅行日期、预订哪个舱位、哪个车厢的座位。当然，这样的座位表必须在你完成预订和付款之前就公开，而不是之后。
铁路管理人员不应该为他们能否提供座位表找任何借口。都2025年了，一切皆有可能。
那么，坐火车全程值得吗？您必须仔细查看网站，并根据预算、孩子和个人喜好做出个人决定。如果您打算在不知道座位的情况下花费超过500美元（每对夫妇），那就去坐吧。豪华穹顶车厢的豪华程度远低于其下方的豪华客厅车厢，所以考虑到它们的价格相同，这一点值得考虑。
我无法评价其他更便宜的车厢，但从照片来看，我认为如果您能忍受没有免费零食和酒精的两小时车程，那么乘坐其他车厢或许也能享受到同样的乐趣，而且花费更少。
我想补充一点，我和妻子都非常友好，旅行时总是喜欢和世界各地的人交流聊天，所以对座位的抱怨并非源于我们势利，而是因为预订流程存在缺陷，导致我们无法提供与高昂价格相符的优质服务。
我要感谢负责豪华穹顶的Nancy女士，她出色地招待了大家，并负责餐饮服务。做得太棒了！！
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