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Rude improperly trained Management
Tree House Brewing Company的点评
点评：This review is directed toward who I assume is management on duty today at the Carlton location. I witnessed the manager/employee verbally attacking multiple consumers (actually yelling at, and also making verbal personal attacks) for attempting to lower the commercial grade curtains/panels on the pavilion - that are lowered for the winter season- during a heavy rain claiming, among other things - that they are fragile (they most certainly are not). I also saw one gentleman apologize and ask if he could help her roll them back up and she literally yelled at him and threatened to have his group removed from the property- for offering politely to assist her. She actually escalated and made the situation worse when some suggested that the company may face bad reviews for her behavior. She told many patrons to go in the building if they wanted to stay dry - which looked to already be at maximum capacity (person count according to the fire marshal) due to the rain - which is a whole different issue regarding fire safety and compliance.
I enjoy the brewery but her attitude and actions towards those individuals (being verbally abusive to the consumers) were extremely unprofessional and made me uncomfortable. My suggestion as a professional is she should at minimum receive mandatory re-training on how to de-escalate and effectively manage difficult consumer interactions courteously and professionally - or be placed into a non-consumer facing position. It's not a good look for a company that already has legal allegations of misconduct toward protected class stakeholders.
I enjoy the brewery but her attitude and actions towards those individuals (being verbally abusive to the consumers) were extremely unprofessional and made me uncomfortable. My suggestion as a professional is she should at minimum receive mandatory re-training on how to de-escalate and effectively manage difficult consumer interactions courteously and professionally - or be placed into a non-consumer facing position. It's not a good look for a company that already has legal allegations of misconduct toward protected class stakeholders.
翻译：这篇评论是针对我猜想今天在卡尔顿分店值班的管理人员的。我亲眼目睹经理/员工对多名顾客进行言语攻击（实际上是吼叫，还进行人身攻击），原因是这些顾客试图在大雨中放下凉亭上的商用级窗帘/面板（冬季会放下），并声称这些窗帘/面板易碎（当然它们并非易碎）。我还看到一位男士向经理/员工道歉，并询问他能否帮她把窗帘/面板卷起来，结果这位经理/员工大声呵斥他，并威胁要把他的团队赶出店面——因为他礼貌地提出要帮助她。当有人暗示公司可能会因为她的行为而面临差评时，这位经理/员工实际上升级了事态，使情况变得更糟。她告诉许多顾客，如果他们想保持干燥，就到大楼里去——由于下雨，大楼似乎已经满了（人数根据消防队长统计）——这与消防安全和合规性完全是两码事。
我喜欢这家啤酒厂，但她对待那些人的态度和行为（辱骂消费者）极其不专业，让我感到不舒服。作为一名专业人士，我的建议是，她至少应该接受强制性的再培训，学习如何礼貌而专业地缓和并有效处理棘手的消费者互动——或者被安排到不面向消费者的岗位。对于一家已经面临针对受保护群体利益相关者不当行为法律指控的公司来说，这可不是什么好事。
我喜欢这家啤酒厂，但她对待那些人的态度和行为（辱骂消费者）极其不专业，让我感到不舒服。作为一名专业人士，我的建议是，她至少应该接受强制性的再培训，学习如何礼貌而专业地缓和并有效处理棘手的消费者互动——或者被安排到不面向消费者的岗位。对于一家已经面临针对受保护群体利益相关者不当行为法律指控的公司来说，这可不是什么好事。
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