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Beware of the terms and conditions
Emerald Star - Le Boat - Carrick-on-Shannon的点评
点评：First of all I would like to say that the staff in Emerald Star Carrick-on-Shannon were excellent and this review does not have anything to do with them.
My complaint is about the admin staff of Le Boat. Myself and my husband had booked a boat with another couple for September ’25. I understood and accepted the terms and conditions. However, two weeks before the departure my good friend and neighbour’s young son died suddenly in Australia. With the delays in bringing the body home, the funeral was set for the same weekend as the trip. As I was helping to organize the funeral, I could not possibly go. I contacted Leboat 12 days before the trip and told them about the situation. I asked to change the date. They were very unhelpful. They said the only thing I could do was lose my whole payment of €670 or transfer the name to someone else (whom I would have to find) for the cost of €100. But I had to give Le Boat 14 days notice and it was already too late for that.
I noticed on their website that the same size boat was available in 3 days time and I offered to take that instead, as they were clearly not going to sell it at such short notice. They did not even answer my emails.
In the end, the other couple had to go on the boat on their own. They said it was fine, but they did not really enjoy the experience without us there. We all felt it was a waste of €670.
I found this company to have no compassion and I will never book with them again.
My complaint is about the admin staff of Le Boat. Myself and my husband had booked a boat with another couple for September ’25. I understood and accepted the terms and conditions. However, two weeks before the departure my good friend and neighbour’s young son died suddenly in Australia. With the delays in bringing the body home, the funeral was set for the same weekend as the trip. As I was helping to organize the funeral, I could not possibly go. I contacted Leboat 12 days before the trip and told them about the situation. I asked to change the date. They were very unhelpful. They said the only thing I could do was lose my whole payment of €670 or transfer the name to someone else (whom I would have to find) for the cost of €100. But I had to give Le Boat 14 days notice and it was already too late for that.
I noticed on their website that the same size boat was available in 3 days time and I offered to take that instead, as they were clearly not going to sell it at such short notice. They did not even answer my emails.
In the end, the other couple had to go on the boat on their own. They said it was fine, but they did not really enjoy the experience without us there. We all felt it was a waste of €670.
I found this company to have no compassion and I will never book with them again.
翻译：首先，我想说的是，香农河畔卡里克翡翠星号游轮的员工非常优秀，这篇评论与他们无关。
我的抱怨是关于Le Boat的管理人员。我和丈夫与另一对夫妇预订了2025年9月的游轮。我理解并接受了条款和条件。然而，出发前两周，我好朋友兼邻居的小儿子在澳大利亚突然去世。由于遗体运回国延误，葬礼被安排在了与旅行相同的周末。由于我正在帮忙安排葬礼，所以没能成行。我在旅行前12天联系了Leboat，告诉了他们情况。我要求更改日期。他们非常不乐意。他们说我唯一的选择是损失全部670欧元的预订款，或者将船名转让给其他人（我必须自己找），费用为100欧元。但我不得不提前14天通知Le Boat，而现在已经太晚了。
我在他们的网站上看到，同样大小的船3天后还有空位，于是我提出改乘那艘船，因为他们显然不会在这么短的时间内卖掉它。他们甚至没有回复我的电子邮件。
最后，另一对夫妇不得不自己上船。他们说可以，但没有我们在场，他们真的不太享受这次体验。我们都觉得这670欧元白白浪费了。
我觉得这家公司毫无同情心，我再也不会预订他们的船了。
我的抱怨是关于Le Boat的管理人员。我和丈夫与另一对夫妇预订了2025年9月的游轮。我理解并接受了条款和条件。然而，出发前两周，我好朋友兼邻居的小儿子在澳大利亚突然去世。由于遗体运回国延误，葬礼被安排在了与旅行相同的周末。由于我正在帮忙安排葬礼，所以没能成行。我在旅行前12天联系了Leboat，告诉了他们情况。我要求更改日期。他们非常不乐意。他们说我唯一的选择是损失全部670欧元的预订款，或者将船名转让给其他人（我必须自己找），费用为100欧元。但我不得不提前14天通知Le Boat，而现在已经太晚了。
我在他们的网站上看到，同样大小的船3天后还有空位，于是我提出改乘那艘船，因为他们显然不会在这么短的时间内卖掉它。他们甚至没有回复我的电子邮件。
最后，另一对夫妇不得不自己上船。他们说可以，但没有我们在场，他们真的不太享受这次体验。我们都觉得这670欧元白白浪费了。
我觉得这家公司毫无同情心，我再也不会预订他们的船了。
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