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Tommaso C
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Nauti Parts的点评
点评：Today I took part in a one-hour tour with this company. It was very fun and full of adrenaline: the jet skis are in excellent condition and very fast. In general, the tour actually lasts longer than the hour paid for, and you travel a great distance, which is excellent.
A negative note: the owner’s daughter, who also serves as the tour guide (I don’t remember her name, but she appears in the previous post’s photo holding the yellow can), came across as rather arrogant. She treated participants as if they were children or unintelligent, without making them feel comfortable.
Advice: remember that people are there to enjoy themselves, and you should be enjoying the experience with them. Do not act arrogant or condescending: customers are paying, and the emotional component is extremely important. If participants start out happy and have fun during the tour, you have no right to spoil the mood with comments or attitudes that make them feel bad. On the contrary, your responsibility is to ensure they have a pleasant experience. Otherwise, you risk damaging not only the tour experience but also your business.
A negative note: the owner’s daughter, who also serves as the tour guide (I don’t remember her name, but she appears in the previous post’s photo holding the yellow can), came across as rather arrogant. She treated participants as if they were children or unintelligent, without making them feel comfortable.
Advice: remember that people are there to enjoy themselves, and you should be enjoying the experience with them. Do not act arrogant or condescending: customers are paying, and the emotional component is extremely important. If participants start out happy and have fun during the tour, you have no right to spoil the mood with comments or attitudes that make them feel bad. On the contrary, your responsibility is to ensure they have a pleasant experience. Otherwise, you risk damaging not only the tour experience but also your business.
翻译：今天我参加了这家公司提供的一小时游。体验非常好，刺激十足：水上摩托艇状态极佳，速度也很快。总的来说，这次旅行的实际时间比预订的时间要长，而且行程很长，这点很棒。
缺点：老板的女儿兼导游（我不记得她的名字了，但她在上一篇文章的照片里拿着黄色的罐子）显得有些傲慢。她对待游客就像对待孩子或不聪明的游客一样，让他们感到很不舒服。
建议：记住，游客来这里是为了享受，你应该和他们一起享受这段体验。不要表现得傲慢或居高临下：顾客是付费的，情感因素至关重要。如果游客一开始就很开心，并且在游玩过程中玩得很开心，你就没有权利用让他们感到不舒服的言论或态度来破坏气氛。相反，你的责任是确保他们拥有愉快的体验。否则，您不仅会面临损害旅游体验的风险，还会损害您的业务。
缺点：老板的女儿兼导游（我不记得她的名字了，但她在上一篇文章的照片里拿着黄色的罐子）显得有些傲慢。她对待游客就像对待孩子或不聪明的游客一样，让他们感到很不舒服。
建议：记住，游客来这里是为了享受，你应该和他们一起享受这段体验。不要表现得傲慢或居高临下：顾客是付费的，情感因素至关重要。如果游客一开始就很开心，并且在游玩过程中玩得很开心，你就没有权利用让他们感到不舒服的言论或态度来破坏气氛。相反，你的责任是确保他们拥有愉快的体验。否则，您不仅会面临损害旅游体验的风险，还会损害您的业务。
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