点评:This is one of our favourite places to come to, so much that my daughter picked it for the place to celebrate her 5th birthday with all our family.
The evening before her birthday she got an infection and ended up in hospital (we have all the papers from the hospital) so we couldn’t go to the beach club. Of course we already paid, so the rest of the family attended. My daughter was so upset all day missing out on the beach club, we emailed them to ask, please can we come another day to celebrate her birthday? Just the 3 of us who missed the day.
They said no.
I understand they have rules in place, but really, they can’t make one exception because of a child being in hospital ?!
The place charges high prices and they make a lot of money.
It’s made me really sad and disappointed in La Reserva , as we have such nice memories there
翻译:这是我们最喜欢去的地方之一,我女儿甚至喜欢在这里和我们全家庆祝她的五岁生日。
她生日前一天晚上感染了,最后住进了医院(我们有医院的所有证明),所以我们没能去海滩俱乐部。当然,我们已经付了钱,所以其他家人也去了。我女儿因为错过了海滩俱乐部而难过一整天,于是我们给他们发了邮件,问他们能不能改天再来庆祝她的生日?就我们三个人错过了。
他们说不行。
我知道他们有规定,但真的,他们不能因为一个孩子住院就破例吗?!
这个地方收费很高,而且他们赚了很多钱。
这让我对La Reserva感到非常难过和失望,因为我们在那里有那么多美好的回忆。