点评:We booked this as a last minute plan as the weather wasn’t great and we were camping.
We had the best time! All the staff were so lovely, kind and friendly.
A massive shout out to Lucy for turning a mums stressful situation around!
My son was anxious about trying it but wanted to give it a go. He managed 2 minutes (didn’t step foot on a single wall) before freaking out and having a meltdown.
We asked if it was possible to transfer his wrist band to my partner so he could enjoy it with the other kids. Lucy said this was absolutely fine, she removed my son’s wristbands and harness which instantly calmed him down.
My son then took on the role of photographer, all the staff realised he hadn’t managed to do the climbing but didn’t make a scene. They just complimented his photography and he had the best time ever!!
Lucy’s amazing customer service didn’t end there, whilst unclipping my partners harness she completed roasted him on his climbing having us all in stitches.
Such a lovely morning, enjoyed by all
翻译:由于天气不好,而且我们当时正在露营,所以临时决定预订这个套餐。
我们玩得非常开心!所有工作人员都非常友善、亲切、友好。
非常感谢Lucy,她彻底改变了我妈妈紧张的处境!
我儿子很紧张,但还是想试试。他坚持了两分钟(一块墙都没踩到),然后就崩溃了。
我们问能不能把他的腕带给我的同伴,这样他就可以和其他孩子一起玩了。Lucy说完全没问题,她帮我解开了我儿子的腕带和安全带,儿子立刻平静了下来。
然后我儿子就当起了摄影师,所有工作人员都意识到他没能完成攀岩,但并没有大惊小怪。他们只是称赞了他的摄影技术,他玩得非常开心!!
Lucy出色的客户服务远不止于此,在帮我同伴解开安全带的同时,她还狠狠地批评了他攀岩的技巧,让我们都笑得前仰后合。多么美好的早晨,大家都很享受