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Chelsea A
Terrible
The Clifford Health Club & Spa的点评
点评：I sent this email back in February and I STILL haven’t received a reply. After resending the email and messaging sales regarding the matter, it still hasn’t been sorted. Therefore I will post my complaint here for others to see.
Good afternoon,
I hope this email finds you well. I am writing to make a complaint about a recent spa day at the Clifford Health Spa.
Arrival
We arrived at the spa in good time as our treatment was booked for 9.50am. Upon arrival, the receptionist explained the order of the day and where the facilities were. We got changed and headed into the spa area. The receptionist told us to make our way to treatment area 5-10 minutes before our appointment time. We purchased robes which were more like dressing gowns. We were not asked what size we wanted and they did not fit comfortably.
Treatment
We got to the treatment reception at 9.45am and filled out our form. The receptionist told us to wait in the waiting room to be called. Despite our treatment time being 9.50am, we were not collected from the waiting room until at least 9.55am thus impacting the treatment duration which we thought would be lengthened as this was not our fault. Upon entering the room, the lady introduced us to the other masseuses that were already in there. As I walked in, I tripped on a wire which was plugged in the wall and trailed across the entrance (see picture attached). At no point, did any of the three masseuses ask if I was okay or apologise for the wire being in the way. The masseuses left the room whilst we got on the back and got ready - this preparation took at least another five minutes from when we were collected from the waiting room. The masseuses came back in to begin the massage. My mom was asked what pressure she likes but my masseuse didn't introduce herself or ask about the pressure. The massage began after 10am. Throughout the most part of the massage, there was no relaxing music played instead just the noise of my masseuse breathing heavy, sniffing and coughing due to her cold. She was cuddling a hot water bottle when we entered the room - clearly not fit to be providing a relaxing massage to someone else. Not only did we have to endure these sounds during the massage but also the loud sounds of the construction workers outside. Swearing. shouting and banging around. Eventually, one masseuse pressed play on the CD player. My sisters masseuse asked if the pressure was okay as my sister moved in pain. She explained that it was too firm and would like it lighter - this was not discussed prior to the massage beginning. A few minutes player, the masseuse covered my back with the towel which I presumed was the half way mark as we had not been massaged for a long time. To my surprise the two masseuses exited the room and my masseuse explained that the treatment was over and left us to get our things. I checked the time on my phone and was gobsmacked to find it was 10.16am. My mom, my sister and I were utterly shocked and the appaling treatment we had just received.
Afternoon Tea
We arrived in the cafe for our afternoon tea and waited behind a mom and a daughter who were also on their spa day. The waitress explained to the mom that she had prosecco included in her spa day and asked what drink her daughter wanted. After she seated them, she came back to serve us. She knew I was vegan and asked what drinks we would like. We were shocked to find out that it was only standard tea and coffee - so ordered three coffees. As I am vegan, I asked if there was any alternative milks. She explained there was oat milk which I accepted and wrote down "1 x oat milk, 2 x normal". I didn't realise having oat milk made me abnormal. She walked us upstairs and seated us. Shortly after, the waitress came over and explained they had no oat milk. I asked if I could have a soy latte instead to which she said "it's an additional charge" in a very short tone. I asked what selection of syrups they had to which she said none. I asked her to leave it then. When the afternoon tea came, once again we were shocked. My vegan afternoon tea consisted of four finger cucumber sandwiches. In a world where vegan options are now plentiful, I was shocked. I was asked upon booking if there was any dietry requirements so they had advance notice of my dietry requirement. Despite having four fingers, I could only eat three as the bread on the last one was that stale it fell apart (see attached picture). The shared afternoon tea for my mom and sister was no better either. We asked if we could purchase some crisps or chips and was disappointed to find out we couldn't even though it was a cafe? I checked my email booking to see if we were meant to receive prosecco as well. We were entitled to it but no one offered it to us. We asked the waitress and she explained we could have it in the cafe or the rainforest experience. We accepted the latter.
Rainforest Experience
When we found the rainforest expereince after it being very poorly signposted, we were received our prosecco. As my mom prefers orange juice in hers, I asked the lady if she could put a dash of orange juice in to which she arrogantly replied "I'm really not suspose to do that." No member of staff during the whole day felt accomodating or went the extra mile to make our day worth while.
General
Throughout the whole day, the staff were moody and unpleasant. No one asked how our journey was, how our day has been or to enjoy the rest of our day. Since the massage, my mom's back is hurting her due to the pressure the masseuse applied. Also, we were not able to lie down on one of the lounger due the vast amount of people in the spa. The facilities could not cope with the amount of people that were there. We cut our time short and left due to not being able to actually lie down and relax. We travelled over one hour from Wolverhampton to Clifford Health Club and Spa only to be extremely disappointed. We felt it was a waste of money, time and petrol. Unfortunately, we would not recommend the experience to anyone else.
I hope to hear from you soon.
Kind regards
Chelsea
Good afternoon,
I hope this email finds you well. I am writing to make a complaint about a recent spa day at the Clifford Health Spa.
Arrival
We arrived at the spa in good time as our treatment was booked for 9.50am. Upon arrival, the receptionist explained the order of the day and where the facilities were. We got changed and headed into the spa area. The receptionist told us to make our way to treatment area 5-10 minutes before our appointment time. We purchased robes which were more like dressing gowns. We were not asked what size we wanted and they did not fit comfortably.
Treatment
We got to the treatment reception at 9.45am and filled out our form. The receptionist told us to wait in the waiting room to be called. Despite our treatment time being 9.50am, we were not collected from the waiting room until at least 9.55am thus impacting the treatment duration which we thought would be lengthened as this was not our fault. Upon entering the room, the lady introduced us to the other masseuses that were already in there. As I walked in, I tripped on a wire which was plugged in the wall and trailed across the entrance (see picture attached). At no point, did any of the three masseuses ask if I was okay or apologise for the wire being in the way. The masseuses left the room whilst we got on the back and got ready - this preparation took at least another five minutes from when we were collected from the waiting room. The masseuses came back in to begin the massage. My mom was asked what pressure she likes but my masseuse didn't introduce herself or ask about the pressure. The massage began after 10am. Throughout the most part of the massage, there was no relaxing music played instead just the noise of my masseuse breathing heavy, sniffing and coughing due to her cold. She was cuddling a hot water bottle when we entered the room - clearly not fit to be providing a relaxing massage to someone else. Not only did we have to endure these sounds during the massage but also the loud sounds of the construction workers outside. Swearing. shouting and banging around. Eventually, one masseuse pressed play on the CD player. My sisters masseuse asked if the pressure was okay as my sister moved in pain. She explained that it was too firm and would like it lighter - this was not discussed prior to the massage beginning. A few minutes player, the masseuse covered my back with the towel which I presumed was the half way mark as we had not been massaged for a long time. To my surprise the two masseuses exited the room and my masseuse explained that the treatment was over and left us to get our things. I checked the time on my phone and was gobsmacked to find it was 10.16am. My mom, my sister and I were utterly shocked and the appaling treatment we had just received.
Afternoon Tea
We arrived in the cafe for our afternoon tea and waited behind a mom and a daughter who were also on their spa day. The waitress explained to the mom that she had prosecco included in her spa day and asked what drink her daughter wanted. After she seated them, she came back to serve us. She knew I was vegan and asked what drinks we would like. We were shocked to find out that it was only standard tea and coffee - so ordered three coffees. As I am vegan, I asked if there was any alternative milks. She explained there was oat milk which I accepted and wrote down "1 x oat milk, 2 x normal". I didn't realise having oat milk made me abnormal. She walked us upstairs and seated us. Shortly after, the waitress came over and explained they had no oat milk. I asked if I could have a soy latte instead to which she said "it's an additional charge" in a very short tone. I asked what selection of syrups they had to which she said none. I asked her to leave it then. When the afternoon tea came, once again we were shocked. My vegan afternoon tea consisted of four finger cucumber sandwiches. In a world where vegan options are now plentiful, I was shocked. I was asked upon booking if there was any dietry requirements so they had advance notice of my dietry requirement. Despite having four fingers, I could only eat three as the bread on the last one was that stale it fell apart (see attached picture). The shared afternoon tea for my mom and sister was no better either. We asked if we could purchase some crisps or chips and was disappointed to find out we couldn't even though it was a cafe? I checked my email booking to see if we were meant to receive prosecco as well. We were entitled to it but no one offered it to us. We asked the waitress and she explained we could have it in the cafe or the rainforest experience. We accepted the latter.
Rainforest Experience
When we found the rainforest expereince after it being very poorly signposted, we were received our prosecco. As my mom prefers orange juice in hers, I asked the lady if she could put a dash of orange juice in to which she arrogantly replied "I'm really not suspose to do that." No member of staff during the whole day felt accomodating or went the extra mile to make our day worth while.
General
Throughout the whole day, the staff were moody and unpleasant. No one asked how our journey was, how our day has been or to enjoy the rest of our day. Since the massage, my mom's back is hurting her due to the pressure the masseuse applied. Also, we were not able to lie down on one of the lounger due the vast amount of people in the spa. The facilities could not cope with the amount of people that were there. We cut our time short and left due to not being able to actually lie down and relax. We travelled over one hour from Wolverhampton to Clifford Health Club and Spa only to be extremely disappointed. We felt it was a waste of money, time and petrol. Unfortunately, we would not recommend the experience to anyone else.
I hope to hear from you soon.
Kind regards
Chelsea
翻译：我在二月份就发过这封邮件，但至今仍未收到回复。我重新发送了邮件，并联系了销售人员，但问题仍然没有得到解决。因此，我将在此发布我的投诉，以便其他人查看。
下午好，
希望您收到这封邮件后一切安好。我写这封邮件是为了投诉我最近在 Clifford Health Spa 的一次水疗体验。
到达
我们很及时地到达了水疗中心，因为我们预约的理疗时间是上午 9:50。到达后，接待员向我们介绍了当天的安排以及设施的位置。我们换好衣服，前往水疗区。接待员告诉我们在预约时间前 5-10 分钟到达理疗区。我们购买的浴袍更像是睡袍。他们没有询问我们想要什么尺寸，而且穿着也不舒服。
理疗
我们上午 9:45 到达理疗接待处，填写了表格。接待员让我们在候诊室等候，等待工作人员叫我们。尽管我们的治疗时间是上午 9 点 50 分，但至少直到 9 点 55 分才有人来候诊室接我们，这影响了治疗时间，我们原以为治疗时间会延长，因为这不是我们的错。一进房间，那位女士就把我们介绍给已经在里面的其他按摩师。我走进去时，被插在墙上并拖过入口的电线绊倒了（见附图）。三位按摩师从来没有问过我是否还好，也没有为电线挡道而道歉。按摩师离开了房间，而我们则上了椅背并做好准备——从我们从候诊室被接出来到现在，这项准备工作至少又花了五分钟。按摩师回来开始按摩。我妈妈被问到她喜欢什么力度，但我的按摩师没有自我介绍或询问力度。按摩在上午 10 点后开始。在整个按摩过程中，都没有播放任何舒缓的音乐，只有按摩师因感冒而发出的沉重呼吸、抽泣和咳嗽的声音。我们进房间时，她正抱着一个热水袋——显然不适合为别人提供放松按摩。按摩过程中，我们不仅要忍受这些声音，还要忍受外面建筑工人的喧闹声。咒骂、叫喊和敲打。最后，一位按摩师按下了CD播放器上的播放键。我姐姐的按摩师问我力度是否合适，因为我姐姐很疼，动来动去。她解释说力度太重，希望能轻一些——按摩开始前并没有讨论过这个问题。按摩几分钟后，按摩师用毛巾盖住了我的背，我猜想这是按摩的一半，因为我们很久没有按摩了。令我惊讶的是，两位按摩师离开了房间，我的按摩师解释说按摩结束了，让我们去收拾东西。我看了看手机上的时间，惊讶地发现已经是上午10点16分了。我和妈妈、姐姐都被我们刚才遭受的如此糟糕的待遇惊呆了。
下午茶
我们来到咖啡馆喝下午茶，排在一对母女后面，她们也来做水疗。服务员跟那位妈妈解释说，她的水疗套餐包含普罗塞克起泡酒，并问她女儿想喝什么。她让她们坐下后，就回来给我们服务。她知道我是纯素食主义者，就问我们想喝什么。我们惊讶地发现，那里只有普通的茶和咖啡——于是我们点了三杯咖啡。因为我是纯素食主义者，所以我问有没有其他牛奶可供选择。她解释说有燕麦奶，我接受了，并写下“1份燕麦奶，2份普通牛奶”。我当时没意识到喝燕麦奶让我显得不正常。她带我们上楼，让我们坐下。不久之后，服务员过来告诉我们，他们没有燕麦奶。我问她能不能改成豆奶拿铁，她语气很短促地说“需要额外收费”。我问她有哪些糖浆可选，她说没有。我让她把糖浆留下。下午茶上桌时，我们再次大吃一惊。我的素食下午茶是四指黄瓜三明治。在如今素食选择如此丰富的时代，我还是感到震惊。预订时，他们询问我是否有饮食要求，以便提前通知我的饮食要求。虽然我有四指黄瓜三明治，但我只能吃三指，因为最后一指的面包太不新鲜了，都散了（见附图）。我和妈妈、妹妹一起享用的下午茶也好不到哪里去。我们问能不能买些薯片，结果很失望，虽然这是一家咖啡馆，却买不到。我查看了预订邮件，想看看是否还能享用普罗塞克起泡酒。我们当然可以享用，但没有人提供。我们问了服务员，她解释说我们可以在咖啡馆里吃，也可以在雨林体验区吃。我们选择了后者。
雨林体验
雨林体验区路标模糊，我们找到了，然后就收到了普罗塞克起泡酒。我妈妈更喜欢在她那杯里加橙汁，所以我问那位女士能不能加一点橙汁，她傲慢地回答说：“我真不应该这么做。”一整天下来，没有一位工作人员热情周到，也没有人为我们的一天付出任何努力。
总体
一整天下来，工作人员都喜怒无常，令人不快。没有人问起我们的旅程如何，今天过得如何，也没有人问我们该如何享受剩下的时间。自从按摩之后，我妈妈的背就因为按摩师用力过猛而疼痛难忍。而且，由于水疗中心人太多，我们没法在躺椅上躺下。设施根本无法容纳那么多人。我们缩短了时间就离开了，因为根本没法躺下放松。我们从伍尔弗汉普顿到克利福德健康俱乐部及水疗中心，花了一个多小时，结果却非常失望。我们觉得这浪费了金钱、时间和汽油。很遗憾，我们不会推荐这种体验给任何人。
希望很快能收到您的回复。
此致
切尔西
下午好，
希望您收到这封邮件后一切安好。我写这封邮件是为了投诉我最近在 Clifford Health Spa 的一次水疗体验。
到达
我们很及时地到达了水疗中心，因为我们预约的理疗时间是上午 9:50。到达后，接待员向我们介绍了当天的安排以及设施的位置。我们换好衣服，前往水疗区。接待员告诉我们在预约时间前 5-10 分钟到达理疗区。我们购买的浴袍更像是睡袍。他们没有询问我们想要什么尺寸，而且穿着也不舒服。
理疗
我们上午 9:45 到达理疗接待处，填写了表格。接待员让我们在候诊室等候，等待工作人员叫我们。尽管我们的治疗时间是上午 9 点 50 分，但至少直到 9 点 55 分才有人来候诊室接我们，这影响了治疗时间，我们原以为治疗时间会延长，因为这不是我们的错。一进房间，那位女士就把我们介绍给已经在里面的其他按摩师。我走进去时，被插在墙上并拖过入口的电线绊倒了（见附图）。三位按摩师从来没有问过我是否还好，也没有为电线挡道而道歉。按摩师离开了房间，而我们则上了椅背并做好准备——从我们从候诊室被接出来到现在，这项准备工作至少又花了五分钟。按摩师回来开始按摩。我妈妈被问到她喜欢什么力度，但我的按摩师没有自我介绍或询问力度。按摩在上午 10 点后开始。在整个按摩过程中，都没有播放任何舒缓的音乐，只有按摩师因感冒而发出的沉重呼吸、抽泣和咳嗽的声音。我们进房间时，她正抱着一个热水袋——显然不适合为别人提供放松按摩。按摩过程中，我们不仅要忍受这些声音，还要忍受外面建筑工人的喧闹声。咒骂、叫喊和敲打。最后，一位按摩师按下了CD播放器上的播放键。我姐姐的按摩师问我力度是否合适，因为我姐姐很疼，动来动去。她解释说力度太重，希望能轻一些——按摩开始前并没有讨论过这个问题。按摩几分钟后，按摩师用毛巾盖住了我的背，我猜想这是按摩的一半，因为我们很久没有按摩了。令我惊讶的是，两位按摩师离开了房间，我的按摩师解释说按摩结束了，让我们去收拾东西。我看了看手机上的时间，惊讶地发现已经是上午10点16分了。我和妈妈、姐姐都被我们刚才遭受的如此糟糕的待遇惊呆了。
下午茶
我们来到咖啡馆喝下午茶，排在一对母女后面，她们也来做水疗。服务员跟那位妈妈解释说，她的水疗套餐包含普罗塞克起泡酒，并问她女儿想喝什么。她让她们坐下后，就回来给我们服务。她知道我是纯素食主义者，就问我们想喝什么。我们惊讶地发现，那里只有普通的茶和咖啡——于是我们点了三杯咖啡。因为我是纯素食主义者，所以我问有没有其他牛奶可供选择。她解释说有燕麦奶，我接受了，并写下“1份燕麦奶，2份普通牛奶”。我当时没意识到喝燕麦奶让我显得不正常。她带我们上楼，让我们坐下。不久之后，服务员过来告诉我们，他们没有燕麦奶。我问她能不能改成豆奶拿铁，她语气很短促地说“需要额外收费”。我问她有哪些糖浆可选，她说没有。我让她把糖浆留下。下午茶上桌时，我们再次大吃一惊。我的素食下午茶是四指黄瓜三明治。在如今素食选择如此丰富的时代，我还是感到震惊。预订时，他们询问我是否有饮食要求，以便提前通知我的饮食要求。虽然我有四指黄瓜三明治，但我只能吃三指，因为最后一指的面包太不新鲜了，都散了（见附图）。我和妈妈、妹妹一起享用的下午茶也好不到哪里去。我们问能不能买些薯片，结果很失望，虽然这是一家咖啡馆，却买不到。我查看了预订邮件，想看看是否还能享用普罗塞克起泡酒。我们当然可以享用，但没有人提供。我们问了服务员，她解释说我们可以在咖啡馆里吃，也可以在雨林体验区吃。我们选择了后者。
雨林体验
雨林体验区路标模糊，我们找到了，然后就收到了普罗塞克起泡酒。我妈妈更喜欢在她那杯里加橙汁，所以我问那位女士能不能加一点橙汁，她傲慢地回答说：“我真不应该这么做。”一整天下来，没有一位工作人员热情周到，也没有人为我们的一天付出任何努力。
总体
一整天下来，工作人员都喜怒无常，令人不快。没有人问起我们的旅程如何，今天过得如何，也没有人问我们该如何享受剩下的时间。自从按摩之后，我妈妈的背就因为按摩师用力过猛而疼痛难忍。而且，由于水疗中心人太多，我们没法在躺椅上躺下。设施根本无法容纳那么多人。我们缩短了时间就离开了，因为根本没法躺下放松。我们从伍尔弗汉普顿到克利福德健康俱乐部及水疗中心，花了一个多小时，结果却非常失望。我们觉得这浪费了金钱、时间和汽油。很遗憾，我们不会推荐这种体验给任何人。
希望很快能收到您的回复。
此致
切尔西
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