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Flyer1904515****
Misled and Disappointed!!
WaterSports Luis Molina的点评
点评：I saw on the Molina Watersports Website that they offer waterskiiing. I contacted them on What’s App several days before arriving in Gran Canaria. They responded in a text saying they do offer waterskiing. They told me to come with my adult son at 10am on 1/5. When we arrived at their location the woman that checked us in and charged my credit card, was quite rude. She made no eye contact with us and barely said a word to me even though they’d just opened and had no other customers.
We were instructed to get our life jackets and then to meet the boat on the pier. We did so and when we saw the boat we knew it was not a proper/safe boat to water ski from.
I spoke to the driver who insisted his boat was the one we would ski from. I inquired about the boat for skiiing and he said they didn’t have it!
We asked to just go out on the water for a ride bc it was clear waterskiing was no longer an option. The driver of the boat was clearly annoyed and said he couldn’t take us out for a quick ride. When I asked “Why” he said because he was “Busy”!
I was shocked! I’d already paid for 30 mins of waterskiing. Cleary they misled us. I was very disappointed in the way we were treated and they made us feel like we were “in the wrong”. They processed my refund. Hopefully the money will come through.
We were instructed to get our life jackets and then to meet the boat on the pier. We did so and when we saw the boat we knew it was not a proper/safe boat to water ski from.
I spoke to the driver who insisted his boat was the one we would ski from. I inquired about the boat for skiiing and he said they didn’t have it!
We asked to just go out on the water for a ride bc it was clear waterskiing was no longer an option. The driver of the boat was clearly annoyed and said he couldn’t take us out for a quick ride. When I asked “Why” he said because he was “Busy”!
I was shocked! I’d already paid for 30 mins of waterskiing. Cleary they misled us. I was very disappointed in the way we were treated and they made us feel like we were “in the wrong”. They processed my refund. Hopefully the money will come through.
翻译：我在 Molina Watersports 网站上看到他们提供滑水服务。我在到达大加那利岛前几天通过 WhatsApp 联系了他们。他们回复说他们提供滑水服务。他们让我在 1/5 上午 10 点带着我已成年的儿子一起去。当我们到达他们那里时，为我们办理入住手续并收取我信用卡费用的女士非常粗鲁。她没有和我们眼神接触，几乎不跟我说一句话，尽管他们刚开业，没有其他顾客。
我们被指示去拿救生衣，然后在码头上等船。我们这样做了，当我们看到船时，我们知道这不是一艘适合滑水的船。
我和司机交谈，他坚持说他的船就是我们要滑水的船。我询问了滑水船的情况，他说他们没有！
我们要求只是出海兜风，因为很明显滑水不再是一个选择。船夫显然很生气，说他不能带我们出去玩一会。当我问“为什么”时，他说因为他“很忙”！
我很震惊！我已经付了 30 分钟的滑水费用。显然他们误导了我们。我对我们受到的待遇非常失望，他们让我们觉得自己“错了”。他们处理了我的退款。希望钱能到账。
我们被指示去拿救生衣，然后在码头上等船。我们这样做了，当我们看到船时，我们知道这不是一艘适合滑水的船。
我和司机交谈，他坚持说他的船就是我们要滑水的船。我询问了滑水船的情况，他说他们没有！
我们要求只是出海兜风，因为很明显滑水不再是一个选择。船夫显然很生气，说他不能带我们出去玩一会。当我问“为什么”时，他说因为他“很忙”！
我很震惊！我已经付了 30 分钟的滑水费用。显然他们误导了我们。我对我们受到的待遇非常失望，他们让我们觉得自己“错了”。他们处理了我的退款。希望钱能到账。
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