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Disappointment of the company from start to end. (The tour guide was great)
Rwagasabo Safaris的点评
点评：First of all this tour company told me to cancel my booking 2 days before the tour and book with them directly. There reasoning behind this was because the the platform I booked with which was Viator pays them one month later in which they need to pay some things beforehand. I begged them to keep the booking because I dont like to pay with my card when I travel and I wanted to keep as much cash as I could but in the middle of our conversation they canceled the booking so I had no choice but to pay in cash on the day,
Second of all, the tour was supposed to end at 1pm but it ended at 10am...The tour guide told me I was quick but I think that too little of an explanation.
Third, I wrote a review in which they commented "The Guest has personal issues which should not affect our brand name." I have wrote over 60-70 Reviews in which most of my reviews are 5 out of 5. Please check my other reviews on Viator to know that I go on many tours and I usually give perfect ratings so I am not the type of person to write bad reviews because I want to.
The tour company also wrote another comment saying "Tell him to share all the whatsApp messages we had together and do a critical analysis. " which I am happy to share if the company is ok with it which will show that I am not lying.
I understand that companies make a mistake sometimes and they cannot always provide the best service so they should just take the feedback instead of attacking the reviews saying such unprofessional things as The Guest has personal issues which should not affect our brand name." or like "his person's message review is based on harassing our brand name( Please Refer you to our the previous bookings and guest reviews). "
Second of all, the tour was supposed to end at 1pm but it ended at 10am...The tour guide told me I was quick but I think that too little of an explanation.
Third, I wrote a review in which they commented "The Guest has personal issues which should not affect our brand name." I have wrote over 60-70 Reviews in which most of my reviews are 5 out of 5. Please check my other reviews on Viator to know that I go on many tours and I usually give perfect ratings so I am not the type of person to write bad reviews because I want to.
The tour company also wrote another comment saying "Tell him to share all the whatsApp messages we had together and do a critical analysis. " which I am happy to share if the company is ok with it which will show that I am not lying.
I understand that companies make a mistake sometimes and they cannot always provide the best service so they should just take the feedback instead of attacking the reviews saying such unprofessional things as The Guest has personal issues which should not affect our brand name." or like "his person's message review is based on harassing our brand name( Please Refer you to our the previous bookings and guest reviews). "
翻译：首先，这家旅行社让我在行程开始前两天取消预订，直接联系他们预订。他们这么做的理由是，我预订的平台Viator会在一个月后付款，而他们需要提前支付一些费用。我恳求他们保留我的预订，因为我旅行时不喜欢刷卡，而且想尽可能多地保留现金，但就在我们交谈的过程中，他们取消了预订，所以我只好当天现金支付。
其次，行程原定下午1点结束，结果早上10点就结束了……导游说我动作很快，但我觉得这解释得太少了。
第三，我写了一篇评论，他们评论说：“客人有个人问题，不应该影响我们的品牌。”我已经写了六七十条评论，其中大部分都是满分五星。请查看我在Viator上的其他评论，因为我参加过很多旅行团，而且通常都会给出满分，所以我不是那种想写差评就写差评的人。
旅行社还写了另一条评论：“告诉他把我们之间所有的WhatsApp消息分享出来，并进行批判性分析。”如果公司同意，我很乐意分享这条评论，这能证明我没有撒谎。
我理解公司有时会犯错，他们无法总是提供最好的服务，所以他们应该接受反馈，而不是攻击评论，说一些不专业的话，比如“客人有个人问题，不应该影响我们的品牌。”或者“他发的这条评论是在骚扰我们的品牌（请参考我们之前的预订和客人评论）。”
其次，行程原定下午1点结束，结果早上10点就结束了……导游说我动作很快，但我觉得这解释得太少了。
第三，我写了一篇评论，他们评论说：“客人有个人问题，不应该影响我们的品牌。”我已经写了六七十条评论，其中大部分都是满分五星。请查看我在Viator上的其他评论，因为我参加过很多旅行团，而且通常都会给出满分，所以我不是那种想写差评就写差评的人。
旅行社还写了另一条评论：“告诉他把我们之间所有的WhatsApp消息分享出来，并进行批判性分析。”如果公司同意，我很乐意分享这条评论，这能证明我没有撒谎。
我理解公司有时会犯错，他们无法总是提供最好的服务，所以他们应该接受反馈，而不是攻击评论，说一些不专业的话，比如“客人有个人问题，不应该影响我们的品牌。”或者“他发的这条评论是在骚扰我们的品牌（请参考我们之前的预订和客人评论）。”
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