旅行
账户
Whitney M
Just terrible
Party Safari的点评
点评：We had an awful experience at Party safari for my son’s birthday party today. I called prior to the party to ensure that they would be adequately staffed and would be able to meet our expectations after reading numerous negative Google reviews after booking. I was reassured that these reviews were false and came from “bad apple” guests. Once entering the building we gave our gifts, cakes, and other party supplies to the staff member and were told they would notify us when the room was ready for us to decorate. We realized shortly after our party began that staffing was in fact a huge issue and the activities that I paid for did not have someone to run them for the kids to play on. We constantly had to ask the few staff members we could find to send someone to our area so that the kids could enjoy the bumper cars, rock wall, and meltdown. With each activity there was a limit of how many kids could use it at one time so this left multiple kids in our party sitting out and waiting to enjoy to the fun until a staff member was available. We were never notified we could decorate our party room; we found out by chance when my in laws saw them moving our items from the front. Our name was then called for laser tag and we moved the kids to that area while other adults in our party attempted to set up the room which was not cleaned and they had to wipe down the tables and chairs themselves. The attendant at laser tag attempted to limit how many adults could be present with the kids in the laser tag room. Mind you this is a party of young children so we entered to assist and wound up having to put all the vests on the kids. We quickly realized we made the right decision to enter laser tag with the kids when the attendant left them completely alone and there were multiple areas that could have caused bodily harm. When we were done with laser tag and got to our party room, we were told the pizzas we ordered were not ready, we were never shown where the paper goods we paid for were located, there were no cake cutting utensils provided like we were told, and when our pizzas did arrive the attendant again left us and never came back. At the end of our party we asked to speak to the available manager to voice our concerns about our experience and we were met with the most unprofessional “manager” I have ever met. Not only did she refuse to speak to me in a more private setting about my concerns, she refused to hear them all together and stated that I could call and leave a voicemail for upper management on Monday. She refused to give me her full name, only that her first name was Lindsey, and rudely informed me that she didn’t have to divulge that information to me. She also told me with ease that nothing would be done about my concerns to rectify the situation. I was not looking for a refund, I’m aware this is a business and they have to make money, however there is a fine line between making money and robbery. For the amount of money I spent on this party I should not have had to ask for the bare minimum continually. I’m making this post for multiple reasons but the main ones are to make sure the owners are aware of the issues with their business and that others don’t make the same mistake I did in trusting them with my child’s birthday. What was meant to be a fun and exciting day turned into a logistical nightmare at our expense.
翻译：今天为我儿子的生日聚会，我们在派对之旅中经历了一次糟糕的经历。我在聚会之前打电话确保他们有足够的人员，并且在预订后阅读了许多负面的谷歌评论后能够满足我们的期望。我确信这些评论是虚假的并且来自“坏苹果”客人。进入大楼后，我们将礼物、蛋糕和其他派对用品交给了工作人员，并被告知当房间准备好供我们装饰时，他们会通知我们。在我们的聚会开始后不久，我们意识到人员配备实际上是一个大问题，而且我付费的活动没有人来运行供孩子们玩耍。我们不断地要求我们能找到的少数工作人员派人到我们的地区，以便孩子们可以享受碰碰车、岩墙和熔岩。每项活动都限制了一次可以使用的孩子数量，因此我们聚会中的多个孩子坐在外面等待享受乐趣，直到有工作人员在场。我们从未被告知我们可以装饰我们的派对房间；我们没有得到任何通知。当我的姻亲看到他们从前面搬走我们的物品时，我们偶然发现了这一点。然后我们的名字被叫作激光标签，我们把孩子们转移到那个区域，而我们队伍中的其他成年人试图布置一个没有打扫的房间，他们不得不自己擦拭桌子和椅子。激光枪战的服务员试图限制激光枪战室中可以与孩子一起出现的成年人数量。请注意，这是一个由幼儿组成的聚会，所以我们进去帮忙，最后不得不把所有背心都穿在孩子们身上。我们很快意识到，当服务员让孩子们完全独自一人并且有多个区域可能造成身体伤害时，我们与孩子们一起进入激光枪战是正确的决定。当我们完成激光标签并到达我们的聚会室时，我们被告知我们订购的披萨还没有准备好，我们从未被告知我们支付的纸质商品的位置，也没有像我们被告知的那样提供蛋糕切割用具，当我们的披萨到达时，服务员再次离开了我们，再也没有回来。在聚会结束时，我们要求与可用的经理交谈，表达我们对我们的经历的担忧，我们遇到了我见过的最不专业的“经理”。她不仅拒绝在更私密的环境中与我谈论我的担忧，而且拒绝听取所有这些意见，并表示我可以在周一给高层管理人员打电话并留下语音邮件。她拒绝告诉我她的全名，只说她的名字叫林赛，并粗鲁地告诉我她不必向我透露这些信息。她还轻松地告诉我，不会对我的担忧采取任何措施来纠正这种情况。我并不是在寻求退款，我知道这是一门生意，他们必须赚钱，但是赚钱和抢劫之间只有一线之隔。对于我在这次聚会上花的钱，我不应该不断地要求最低限度的要求。我写这篇文章有多种原因，但主要是为了确保业主意识到他们的业务存在问题，并且其他人不会犯我犯的同样的错误，将我孩子的生日托付给他们。本来应该是有趣和令人兴奋的一天却变成了一场后勤噩梦，代价是我们付出了代价。
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