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GO YOUR WAY! BIG SCAM
Ruapehu Scenic Shuttles的点评
点评：Worst experience with a service provider. We had booked the shuttle several days in advance for the Tongariro. The reservation was on hold. We had called the company the morning before to see if everything was okay. The driver told us that yes, the reservation could be canceled only due to the weather. We received an email informing us that the shuttle had been canceled the day before departure due to a vehicle problem. We called to understand and in fact there just weren't enough people on the shuttle. Even though this is a cancellation policy, why are you inconsistent in what you say? Surprise when we see our bank account debited 2 days later for the entire amount. They are thieves who scam people. According to some comments we are not the only ones to have been in this situation. Except that, don't give up on getting your refund, we would never have received it if not for the incompetence of the owner and his company. We had to fight for weeks to get a refund. (Screenshots if you need) We expressed our dissatisfaction, they tried to intimidate us. The driver during the calls didn't know what we were talking about, he didn't act like he didn't understand. We had to deal directly with the accountant to get our refund. Is it normal ? Inadmissible. Run away and take a more serious transfer company than this one.
翻译：与服务提供商最糟糕的经历。我们提前几天预订了汤加里罗的班车。预订被搁置。我们前一天早上给公司打了电话，看看一切是否正常。司机告诉我们，是的，只有天气原因才能取消预订。我们收到一封电子邮件，通知我们由于车辆问题，班车在出发前一天被取消。我们打电话询问情况，事实上班车上的人不够。虽然这是取消政策，但为什么你的说法不一致呢？当我们看到我们的银行帐户在 2 天后被扣除全部金额时，我们感到很惊讶。他们是骗人的小偷。根据一些评论，我们并不是唯一遇到这种情况的人。除此之外，不要放弃获得退款，如果不是业主及其公司的无能，我们永远不会收到退款。我们不得不奋斗数周才能获得退款。 （需要截图）我们表达了不满，他们试图恐吓我们。打电话时司机不知道我们在说什么，他并没有表现得好像听不懂。我们必须直接与会计师打交道才能获得退款。正常吗？不予受理。跑吧，找一家比这家更正经的转运公司。
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