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Rosie S
Disappointing customer service, rude staff, not child a friendly place and set to embarrass you and your small children
Herring Green Activity Farm的点评
点评：Unfortunately, the staff members at this experience really let the place down. I would not recommend this place for young children excited and just trying to get involved.
Came here with my husband and 3 year old. We arrived at the morning owl experience 5 mins after everyone else and the lady that worked there said that we can look around but not participate. Why would us participating make such a huge difference?? We’ve paid like everyone else.
When you go to buy anything from the cafe, the boy serving would input the money at the cash machine and just stand there in silence, not tell you how much anything is. Or even that you’re ready to swipe your card, not even a thankyou. Served us an ice cream without washing his hands or wearing gloves, concerning.
The thing that topped it off, my 3 year old saw some people walking toward an experience with an owl. So he grabbed my hand and said mummy let’s go, so I also followed with him. We were behind and the lady shouts out loud at me “can I help you” I said we are just trying to look too. She told us it’s private experience and we need to go behind the barrier, thats fine, we go.
My 3 year old not understanding that it’s all private. Just runs out to go stand with the people again. The way the woman just shouted very bad very bad about 10 times control your children! What? He’s 3, he doesn’t understand. She made a point of just publicly embarrassing us over and over again shouting at my child and acting like we were terrible parents! For not having a hold of him for a couple of seconds. It’s an owl, he wasn’t going to get eaten??? So she’s shouting and humiliating us infront of everyone. And turns around to the other children part of this golden experience saying You’ve not done anything wrong sweetheart in her kindest voice. But my son was the spawn of the devil for just walking out on a private experience.
I’m sorry but this a public day. Hold these events on private days then? Don’t scrutinise people and small children for just being curious. How disgusting, I sensed a bit of racism there for sure.
We left very swiftly feeling embarrassed and disgusted and based on our experience, we would not recommend this experience to others, especially children with special needs. To think I was going to bring my autistic niece to this place. Hopefully the company will take customer feedback seriously and make improvements into training their staff better.
Came here with my husband and 3 year old. We arrived at the morning owl experience 5 mins after everyone else and the lady that worked there said that we can look around but not participate. Why would us participating make such a huge difference?? We’ve paid like everyone else.
When you go to buy anything from the cafe, the boy serving would input the money at the cash machine and just stand there in silence, not tell you how much anything is. Or even that you’re ready to swipe your card, not even a thankyou. Served us an ice cream without washing his hands or wearing gloves, concerning.
The thing that topped it off, my 3 year old saw some people walking toward an experience with an owl. So he grabbed my hand and said mummy let’s go, so I also followed with him. We were behind and the lady shouts out loud at me “can I help you” I said we are just trying to look too. She told us it’s private experience and we need to go behind the barrier, thats fine, we go.
My 3 year old not understanding that it’s all private. Just runs out to go stand with the people again. The way the woman just shouted very bad very bad about 10 times control your children! What? He’s 3, he doesn’t understand. She made a point of just publicly embarrassing us over and over again shouting at my child and acting like we were terrible parents! For not having a hold of him for a couple of seconds. It’s an owl, he wasn’t going to get eaten??? So she’s shouting and humiliating us infront of everyone. And turns around to the other children part of this golden experience saying You’ve not done anything wrong sweetheart in her kindest voice. But my son was the spawn of the devil for just walking out on a private experience.
I’m sorry but this a public day. Hold these events on private days then? Don’t scrutinise people and small children for just being curious. How disgusting, I sensed a bit of racism there for sure.
We left very swiftly feeling embarrassed and disgusted and based on our experience, we would not recommend this experience to others, especially children with special needs. To think I was going to bring my autistic niece to this place. Hopefully the company will take customer feedback seriously and make improvements into training their staff better.
翻译：遗憾的是，这次体验活动的工作人员真的让整个地方都失色不少。我并不推荐带那些充满好奇心、急于参与其中的小孩子来这里。
我和丈夫带着3岁的孩子一起来到这里。我们在其他游客入场5分钟后才到达，当时负责接待的女士告诉我们可以四处看看，但不能参与活动。我们和其他人一样都付了费用，可为什么我们参与一下就会有那么大差别呢？？
当你想去咖啡馆买东西时……那个负责服务的男孩会在收银机上输入金额，然后就静静地站在那里，既不告诉你任何东西的价格，甚至在你准备好刷卡时也毫无反应，连声谢谢都没有。他还没洗手、也没戴手套就给我们端上了冰淇淋，真让人担心。
最离谱的是，我3岁的孩子看到有些人正朝一个可以近距离接触猫头鹰的体验区走去。于是他拉着我的手说：“妈妈，我们也去吧！”于是我也跟着他一起去了。当时我们落在后面，那位女士冲我大声喊道：“需要帮忙吗？”我说我们也只是想看看而已。她告诉我们这是私人活动，我们必须走到警戒线后面去，没关系，我们就照做了。
我3岁的孩子并不明白这一切都是私人活动，直接跑出去又去和人群站在一起了。那位女士连续十次大声斥责：“管好你们的孩子！”什么？他才3岁，根本听不懂啊。她特意当着众人的面一次次地让我们难堪：冲着我的孩子大喊大叫，表现得好像我们是不称职的家长似的！就因为我们有几秒钟没看住他。那不过是一只猫头鹰而已，又不会把他吃掉啊！！！于是她就在所有人面前对我们大喊大叫、羞辱我们。接着，她又转过身去，用最温柔的语气对参与这次“美好体验”的其他孩子们说：“亲爱的，你们什么错也没犯哦。”不过，我的儿子只不过是出于好奇而离开了那个私人体验活动，却被当作“魔鬼的化身”来对待。
很抱歉，但今天是公众开放日啊。这种活动应该安排在非公开日举办才对吧？可别因为人们和小孩子只是出于好奇就去苛责他们。真是令人作呕——我明显察觉到了其中的种族歧视成分。
我们既尴尬又厌恶，于是迅速离开了。基于这次经历，我们绝不向他人推荐这项体验，尤其是那些有特殊需求的孩子们。想想看，我原本还打算带我患有自闭症的侄女来这个地方呢。希望这家公司能重视顾客的反馈，切实改进员工培训工作。
我和丈夫带着3岁的孩子一起来到这里。我们在其他游客入场5分钟后才到达，当时负责接待的女士告诉我们可以四处看看，但不能参与活动。我们和其他人一样都付了费用，可为什么我们参与一下就会有那么大差别呢？？
当你想去咖啡馆买东西时……那个负责服务的男孩会在收银机上输入金额，然后就静静地站在那里，既不告诉你任何东西的价格，甚至在你准备好刷卡时也毫无反应，连声谢谢都没有。他还没洗手、也没戴手套就给我们端上了冰淇淋，真让人担心。
最离谱的是，我3岁的孩子看到有些人正朝一个可以近距离接触猫头鹰的体验区走去。于是他拉着我的手说：“妈妈，我们也去吧！”于是我也跟着他一起去了。当时我们落在后面，那位女士冲我大声喊道：“需要帮忙吗？”我说我们也只是想看看而已。她告诉我们这是私人活动，我们必须走到警戒线后面去，没关系，我们就照做了。
我3岁的孩子并不明白这一切都是私人活动，直接跑出去又去和人群站在一起了。那位女士连续十次大声斥责：“管好你们的孩子！”什么？他才3岁，根本听不懂啊。她特意当着众人的面一次次地让我们难堪：冲着我的孩子大喊大叫，表现得好像我们是不称职的家长似的！就因为我们有几秒钟没看住他。那不过是一只猫头鹰而已，又不会把他吃掉啊！！！于是她就在所有人面前对我们大喊大叫、羞辱我们。接着，她又转过身去，用最温柔的语气对参与这次“美好体验”的其他孩子们说：“亲爱的，你们什么错也没犯哦。”不过，我的儿子只不过是出于好奇而离开了那个私人体验活动，却被当作“魔鬼的化身”来对待。
很抱歉，但今天是公众开放日啊。这种活动应该安排在非公开日举办才对吧？可别因为人们和小孩子只是出于好奇就去苛责他们。真是令人作呕——我明显察觉到了其中的种族歧视成分。
我们既尴尬又厌恶，于是迅速离开了。基于这次经历，我们绝不向他人推荐这项体验，尤其是那些有特殊需求的孩子们。想想看，我原本还打算带我患有自闭症的侄女来这个地方呢。希望这家公司能重视顾客的反馈，切实改进员工培训工作。
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