点评:This operator is a scammer. We have been in contact to arrange for my safari trip for less than a month then I had to cancel due to a medical emergency. After we agreed on the plan, I paid them. Then they started saying all selected accommodations were not available! And they tried to book me less luxury accommodation. We ended up selecting accommodations that were not agreed on from the started and what I paid for. I asked them for the refund since it hadn’t even been a week since I paid and they hadn’t finalized all the bookings. They started coming back to me with (accommodations and activities are not refunding because of their policy) I went ahead and contacted all of them, they all refunded this operator and now they are holding my money and refusing to refund me a dime. Now that I brought up engaging the authorities, they are claiming that they have a refund policy which I didn’t sign on nor was brought up before. Please be aware of these scammers.
翻译:这家运营商是个骗子。我们联系过,想安排我的野生动物园之旅,但不到一个月,我因为医疗紧急情况不得不取消了行程。在我们商定计划后,我付了钱。然后他们开始说所有选定的住宿都不可用!他们试图为我预订不那么豪华的住宿。我们最终选择了从一开始就没有商定的住宿,以及我支付的费用。我要求他们退款,因为我付款还不到一周,他们还没有完成所有的预订。他们开始回复我(由于他们的政策,住宿和活动不退款)我继续联系他们所有人,他们都退还了这家运营商的钱,现在他们扣留了我的钱,拒绝退还我一分钱。现在我提出与当局联系,他们声称他们有退款政策,但我没有签署,之前也没有人提起过。请注意这些骗子。