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Mondazzi Books的点评
点评：I am beyond disappointed in my recent experience at Mondazzi Book Bead & Crystal. I have spent well over $1,000 at this store over the past year as I‘ve been building my crystal collection. Up until today, shopping here has been a pleasure. Friendly and helpful staff in a fun, relaxed environment. Not to mention the expansive selection of crystals. However, it’s hard to express in words the way an employee (I think his name is Paul Mondazzi), made me feel today. I had asked him a simple question inquiring if his store sold a particular stone. His reaction was literally, “I’ve never heard of it, sounds like someone put two words together to make up a new stone…it was probably an AI picture and I can make you your own AI picture if that will make you feel better!” He was saying this loudly, ridiculing me in front of another customer who was standing at the same table. So, let me get this straight... his ignorance to that fact that this stone exists, means for all of us this stone doesn’t exist? Not to mention, his offer to generate an AI photo didn’t make any sense. I was here to purchase a stone, not get an AI picture of a stone. It was rude, an insult to my intelligence and completely inaccurate. The stone I was asking about DOES exist and I am looking forward to hunting it down at an alternate crystal store. Mondazzi may be the largest crystal store in the region, but they are certainly not the only crystal store in the region. Mondazzi seems to have a loyal following as the store is often busy, so I’m sure that my upsetting experience will be brushed off as an overreaction. But I felt that it needed to go on record that they lost a loyal customer today. Also, it may serve them well to put Paul through some customer service training before they potentially lose more. No customer should EVER be made to feel small and stupid for asking a simple question.
翻译：我对最近在Mondazzi Book Bead & Crystal的购物体验感到极其失望。过去一年里，为了收集水晶，我在这家店消费了超过1000美元。在此之前，在这里购物一直都是一种愉悦的体验：热情友善且乐于助人的店员，轻松愉快的购物氛围，还有种类繁多的水晶可供挑选。然而，今天有一位员工（我想他叫保罗·蒙达齐）的言行让我心情糟糕到了极点，这种感受实在难以用言语形容。我问他一个很简单的问题，就是询问他的店里是否出售某种特定的石头。他的反应简直是：“我从没听说过这种石头，听起来像是有人把两个词拼在一起创造出来的新名字吧……那很可能是一张AI生成的图片，如果这样能让你安心些，我也可以为你制作一张属于你自己的AI图片！” 他大声说着这些话，当着坐在同一张桌子旁的另一位顾客的面嘲笑我。那么，让我把事情理清楚……他根本不知道这种石头确实存在。难道对我们所有人来说，这种石头根本不存在吗？更不用说他提出帮我生成AI生成的石头图片这一提议了，完全毫无意义。我是来买石头的，又不是来获取石头的AI图片。这种行为很无礼，是对我智商的侮辱，而且完全不符合事实。我所询问的那种石头确实存在，我打算去其他水晶店寻找它。Mondazzi或许是该地区规模最大的水晶店，但绝对不是唯一的一家。Mondazzi似乎拥有不少忠实顾客，因为店里时常人头攒动。所以我敢肯定，我的不愉快经历只会被视为反应过度罢了。不过我觉得有必要把“他们今天失去了一位忠实顾客”这一事实记录下来。另外，在他们可能失去更多顾客之前，让Paul接受一些客户服务培训或许会有帮助。任何顾客提出简单的问题时，都绝不应该被弄得觉得自己很渺小、很愚蠢。
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