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Charlie R
Mediocre food - terrible customer service
Mayfield Lavender Cafe and Gift Shop的点评
点评：Poor experience I’m afraid today (11.12.25). Yes it was busy, but the attitude and rudeness coming from 2 members of staff in particular I spoke to, was unforgivable. The food was, at best, average. We had 2 cold toasted sandwiches from the festive menu. When I asked a waitress if she would clear our table, as it was dirty and the only one available, she said she would ‘try’, but never did. I had to clear it myself and remove dirty plates and cups. Then, despite phoning ahead and asking if they were dog friendly as I had a puppy, a second waitress, who brought the food, spoke to me in a terrible manner. She threw the plates down on the table, and told me I need to put my puppy on the ground. It was asleep on my lap - a tiny 11 week old puppy asleep, nowhere near the table. Practically a babe in arms! Even though I explained she couldn’t yet be on the floor with her vaccination pending. She was adamant and refused to allow the puppy to remain sleeping peacefully on my lap.
Why didn’t the lady tell me of this policy when I phoned up earlier and informed her I was bringing a puppy?!
I feel the establishment, whilst beautiful and festive, need to remind their staff about customer service. It was a poor experience, (embarrassing too as I had brought my friend there) and I won’t be returning. A very different experience to those described by their recent social media PR adverts.
Why didn’t the lady tell me of this policy when I phoned up earlier and informed her I was bringing a puppy?!
I feel the establishment, whilst beautiful and festive, need to remind their staff about customer service. It was a poor experience, (embarrassing too as I had brought my friend there) and I won’t be returning. A very different experience to those described by their recent social media PR adverts.
翻译：很遗憾，我今天（2025年12月11日）的用餐体验非常糟糕。虽然餐厅很忙，但我遇到的两位服务员的态度和粗鲁程度实在令人无法容忍。食物充其量只能算一般。我们点了两份节日菜单上的冷烤三明治。因为桌子很脏，而且是唯一空着的桌子，所以我请一位服务员帮忙收拾一下。她说她会“尽量”，但之后就杳无音信了。最后，我不得不自己收拾，把脏盘子和杯子都拿走。之后，尽管我事先打电话询问过餐厅是否允许带狗，因为我带了一只小狗，但另一位送餐的服务员却用极其恶劣的语气跟我说话。她把盘子摔在桌子上，让我把小狗放在地上。当时我的小狗正睡在我腿上——一只11周大的小狗，睡得很香，离桌子很远。简直就像个婴儿一样！尽管我已经解释说，小狗还没打疫苗，不能放在地上。她态度坚决，不让小狗安安静静地睡在我腿上。
为什么我之前打电话告诉她我要带小狗来的时候，她没告诉我这条规定？！
我觉得这家店虽然环境优美，节日气氛浓厚，但需要好好提醒一下员工们的服务意识。这次体验很糟糕（而且因为我是带朋友来的，所以感觉很尴尬），我以后不会再来了。这跟他们最近在社交媒体上宣传的完全不一样。
为什么我之前打电话告诉她我要带小狗来的时候，她没告诉我这条规定？！
我觉得这家店虽然环境优美，节日气氛浓厚，但需要好好提醒一下员工们的服务意识。这次体验很糟糕（而且因为我是带朋友来的，所以感觉很尴尬），我以后不会再来了。这跟他们最近在社交媒体上宣传的完全不一样。
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