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Place is great but service is unfair and poor
Calabogie Brewing Co的点评
点评：I was really excited to visit Calabogie Brewing — I was actually the one who suggested to my husband that we go there for drinks and lunch after our hike. I even called ahead around 3 p.m. to check if we needed a reservation, and the person I spoke with said either way was fine but still took our details for a reservation.
We arrived at about 3:15 p.m. (a little late), but the place wasn’t busy — several tables were still open. We were seated right away, but no one brought us menus for quite a while. Our waiter mentioned he was helping a large table and would be back, so we waited. In the meantime, another couple who came in after us were served promptly by what looked like a manager — they got menus, water, and ordered their drinks and food before us.
When our waiter returned about 10 minutes later, he apologized for the delay and took our order. I had really wanted to try the beer sampler, but he said they weren’t offering it that day. I ordered another beer instead, along with pretzels, pizza, a salad, and a juice for my daughter. However, I later overheard another couple order the sampler — and saw two tables being served samplers! The manager even told the other table that it “shouldn’t be offered today,” but still let them have it. When I asked our waiter again, he said the manager confirmed we still couldn’t order it. That felt very unfair and inconsistent.
I ended up canceling the salad because I was already disappointed. The food (pretzels and pizza) came eventually and tasted okay, but the whole experience left a bad impression — especially since we were there first but served last, and weren’t treated with the same consideration as others.
It’s a shame because the place itself is lovely, but the service and management decisions made our visit frustrating instead of enjoyable. Hopefully, they can work on consistency and fairness in customer service.
We arrived at about 3:15 p.m. (a little late), but the place wasn’t busy — several tables were still open. We were seated right away, but no one brought us menus for quite a while. Our waiter mentioned he was helping a large table and would be back, so we waited. In the meantime, another couple who came in after us were served promptly by what looked like a manager — they got menus, water, and ordered their drinks and food before us.
When our waiter returned about 10 minutes later, he apologized for the delay and took our order. I had really wanted to try the beer sampler, but he said they weren’t offering it that day. I ordered another beer instead, along with pretzels, pizza, a salad, and a juice for my daughter. However, I later overheard another couple order the sampler — and saw two tables being served samplers! The manager even told the other table that it “shouldn’t be offered today,” but still let them have it. When I asked our waiter again, he said the manager confirmed we still couldn’t order it. That felt very unfair and inconsistent.
I ended up canceling the salad because I was already disappointed. The food (pretzels and pizza) came eventually and tasted okay, but the whole experience left a bad impression — especially since we were there first but served last, and weren’t treated with the same consideration as others.
It’s a shame because the place itself is lovely, but the service and management decisions made our visit frustrating instead of enjoyable. Hopefully, they can work on consistency and fairness in customer service.
翻译：我非常兴奋能去卡拉博吉啤酒厂 (Calabogie Brewing) ——其实是我建议我丈夫徒步后去那里喝点东西吃顿午餐的。我甚至在下午 3 点左右提前打电话确认是否需要预订，对方说可以，但还是记下了我们的信息以便预订。
我们大约 3:15 到达（稍晚了一点），但店里并不忙——还有几张桌子空着。我们马上就坐了，但好一会儿都没人拿菜单给我们。服务员说他正在帮一张大桌子服务，一会儿就回来，所以我们就等着。与此同时，在我们之后进来的另一对夫妇很快就被一个看起来像经理的人招待了——他们先拿了菜单、水，并先点了饮料和食物。
大约 10 分钟后，服务员回来了，他为迟到道了歉，并记下了我们的订单。我本来很想试试啤酒试吃，但他说他们那天不提供。我最后点了另一瓶啤酒，还有椒盐脆饼、披萨、沙拉和一杯果汁给我女儿。然而，后来我无意中听到另一对夫妇点了拼盘——结果看到两桌人都点了拼盘！经理甚至告诉另一桌“今天不应该提供”，但还是让他们点了。我再次询问服务员，他说经理确认我们仍然不能点。这感觉非常不公平，前后矛盾。
我最终取消了沙拉，因为我已经很失望了。菜品（椒盐脆饼和披萨）最终上来了，味道还不错，但整个体验给我留下了不好的印象——尤其是我们先到却最后上桌，没有得到和其他人一样的待遇。
这很遗憾，因为这家餐厅本身很不错，但服务和管理上的失误让我们的用餐体验变得令人沮丧而不是愉快。希望他们能够在客户服务方面保持一致性和公平性。
我们大约 3:15 到达（稍晚了一点），但店里并不忙——还有几张桌子空着。我们马上就坐了，但好一会儿都没人拿菜单给我们。服务员说他正在帮一张大桌子服务，一会儿就回来，所以我们就等着。与此同时，在我们之后进来的另一对夫妇很快就被一个看起来像经理的人招待了——他们先拿了菜单、水，并先点了饮料和食物。
大约 10 分钟后，服务员回来了，他为迟到道了歉，并记下了我们的订单。我本来很想试试啤酒试吃，但他说他们那天不提供。我最后点了另一瓶啤酒，还有椒盐脆饼、披萨、沙拉和一杯果汁给我女儿。然而，后来我无意中听到另一对夫妇点了拼盘——结果看到两桌人都点了拼盘！经理甚至告诉另一桌“今天不应该提供”，但还是让他们点了。我再次询问服务员，他说经理确认我们仍然不能点。这感觉非常不公平，前后矛盾。
我最终取消了沙拉，因为我已经很失望了。菜品（椒盐脆饼和披萨）最终上来了，味道还不错，但整个体验给我留下了不好的印象——尤其是我们先到却最后上桌，没有得到和其他人一样的待遇。
这很遗憾，因为这家餐厅本身很不错，但服务和管理上的失误让我们的用餐体验变得令人沮丧而不是愉快。希望他们能够在客户服务方面保持一致性和公平性。
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