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POOR PROFESSIONALISM
Strike City的点评
点评：I mean it's no surprise the number of negative reviews regarding customer service at Strike City. I had a professional meeting with the CUSTOMER SERVICE COORDINATOR, to discuss the planning of a 'corporate gathering' at the venue. To bear in mind, it is the first time meeting with her face to face, we only exchanged a few text messages and she seemed pretty nice. On the day itself, she was 20 mins late, but when she came up to me, did not even apologise for her lateness, cold facial expression, just said 'my name' and 'follow me' and straight up turned her back, before I had time to even reply. I followed her a few steps ahead and she stopped over at one of the high tables to maybe take things out of her bag (I'm not sure exactly) and I was just there standing behind her waiting, we continued all the way to the lounge area and not once did she turn back. We sat down she was on her phone, I asked her if she had a copy of the quote she sent me she said no. Honestly I was surprised, I've never experienced anything like this before from a service provider, I mean 1) there was literally no greeting, no smile, no official introduction of herself 2) it felt so unwelcoming, like she did not want to be there 3) seat the client down first and then go get your things after. My colleague came after the 'non-greeting phase' when we were already sat down in the lounge and from there her attitude changed slightly, she shook hands with him and we started discussing with her giving her advice/suggestion which was all ok. But even then she was not very approachable and amiable. Maybe it is just her personality, but for someone in reservation & customer care/service who handle clients and prospective clients on a regular basis, I think she might have to be trained in customer service to be more welcoming to clients (corporate or individuals). To be honest, I do not think, that I personally would be for another corporate gathering at this venue after this little experience.
翻译：我的意思是，Strike City 的客户服务方面出现如此多的负面评论并不奇怪。我与客户服务协调员举行了一次专业会议，讨论在会场举办“公司聚会”的规划。请记住，这是第一次与她面对面见面，我们只交换了几条短信，她看起来很不错。那天，她迟到了20分钟，但当她走到我面前时，甚至没有为自己的迟到道歉，表情冷漠，只是说了“我的名字”和“跟我来”，然后径直转身就走。我什至有时间回复。我跟着她向前走了几步，她在一张高桌前停下来，也许是想从包里拿出东西（我不确定），我就站在她身后等着，我们一路继续到餐厅。休息区，她一次也没有回头。我们坐下来，她正在打电话，我问她是否有她发给我的报价副本，她说没有。老实说，我很惊讶，我以前从未从服务提供商那里经历过这样的事情，我的意思是 1) 根本没有问候，没有微笑，没有对自己的正式介绍 2) 感觉很不受欢迎，就像她不想3）先让客户坐下，然后去拿东西。当我们已经在休息室坐下时，我的同事在“非问候阶段”之后来了，从那里她的态度略有改变，她与他握手，我们开始与她讨论，给出她的建议/建议，这一切都很好。但即便如此，她也不是很平易近人、和蔼可亲。也许这只是她的个性，但对于定期与客户和潜在客户打交道的预订和客户服务/服务人员来说，我认为她可能必须接受客户服务培训才能更欢迎客户（公司或个人） 。说实话，我个人认为，在这次小小的经历之后，我个人不会再在这个场地参加企业聚会。
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