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Rather disappointing
Word of Mouth的点评
点评：I was rather disappointed with the lack of hospitality shown by the workers at Words of Mouth winery. We had booked the wine tasting session with cheeseboard on the way to the winery. The sessions online were open and payable at checkout, which we had booked. Upon our arrival the worker told us they had overbooked at it was an issue on their end that it shouldn't have allowed us to go forward with our booking, yet took us in regardless, though not without reminding us throughout our wine tasting. They sat us inside by ourselves (which was fine!) though it seemed we were seated in a spot they had prepared for another party for 2. When the couple arrived, they went on to tell them they had to sit "last minute people in their spots" and continued to speak amongst themselves about how much of an "inconvenience" we were and that they would just "have to make do". This slightly impacted their quality of service as they ended up forgetting which wines we had tasted or were tasting next. It should be noted, our quality of experience was not at all like the others around. A piece of advice for the next couple, I suggest booking a whole week in advance to save yourselves the reminder of being a burden.
翻译：我对“口口相传”（Words of Mouth）酒庄工作人员的服务态度感到非常失望。我们预订了酒庄的品酒活动，并在前往酒庄的途中享用奶酪拼盘。我们在网上预订时，品酒活动是开放的，并且可以在结账时付款。到达酒庄后，工作人员告诉我们他们超额预订了，这是他们的失误，本不应该允许我们继续进行预订，但他们还是让我们进去了，只是在品酒过程中不断提醒我们。他们安排我们单独坐在里面（这倒没什么！），但感觉我们被安排在了他们原本为另一组两人准备的位置上。当那组客人到达时，工作人员告诉他们，他们不得不把“临时来的客人”安排在他们的位置上，并继续私下议论我们给他们带来了多大的“麻烦”，他们“只能将就了”。这在一定程度上影响了他们的服务质量，因为他们最终忘记了我们品尝过的或接下来要品尝的葡萄酒。需要说明的是，我们的体验与其他人的体验截然不同。给下一对新人一个建议：最好提前一周预订，以免日后成为别人的负担。
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