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资质规则
旅行
账户
Daniel A
€190 Rental, €1,600 Penalty. Decide for yourself.
Cobra Experience的点评
点评：We rented two vehicles for around €190 per car.
Two weeks after the drive, we asked when the deposit would be released.
Response? None.
Only 3.5 weeks later were we informed that the amount would be retained.
Reason given: allegedly driving in the wrong direction on Chapman’s Peak. Cost: R30,000 (~€1,600).
This supposedly serious rule was never clearly and unmistakably explained during the morning briefing, nor was it mentioned at vehicle return. If a single rule violation costs several times the rental price, it should be more than a small clause buried in paperwork.
The timing of the notification is noteworthy: The information arrived exactly when the charge could be processed without issue.
- No damage.
- No accident.
- No danger.
But €800 penalty per vehicle.
Additionally, both Cobras had repeated starting issues. We did not complain or request compensation. Goodwill, however, appears to be one-sided.
In the end, it leaves the impression that the business model focuses less on the driving experience and more on contractual penalties.
A real shame…
Two weeks after the drive, we asked when the deposit would be released.
Response? None.
Only 3.5 weeks later were we informed that the amount would be retained.
Reason given: allegedly driving in the wrong direction on Chapman’s Peak. Cost: R30,000 (~€1,600).
This supposedly serious rule was never clearly and unmistakably explained during the morning briefing, nor was it mentioned at vehicle return. If a single rule violation costs several times the rental price, it should be more than a small clause buried in paperwork.
The timing of the notification is noteworthy: The information arrived exactly when the charge could be processed without issue.
- No damage.
- No accident.
- No danger.
But €800 penalty per vehicle.
Additionally, both Cobras had repeated starting issues. We did not complain or request compensation. Goodwill, however, appears to be one-sided.
In the end, it leaves the impression that the business model focuses less on the driving experience and more on contractual penalties.
A real shame…
翻译：我们租了两辆车，每辆车大约190欧元。
两周后，我们询问押金何时退还。
没有回复。
直到3.5周后，我们才被告知押金将被扣留。
给出的理由是：据称我们在查普曼峰逆向行驶。罚款：30,000兰特（约1,600欧元）。
这条所谓的严重规定在早晨的简报会上从未被清晰明确地解释过，还车时也未提及。如果违反一条规定就要花费数倍于租车价格的金额，那么它不应该只是隐藏在文件中的一个不起眼的小条款。
通知的时间点值得注意：信息送达的时间正好是罚款可以顺利处理的时候。
- 没有损坏。
- 没有事故。
- 没有危险。
但每辆车却要被罚款800欧元。
此外，两辆眼镜蛇跑车都反复出现启动问题。我们没有投诉或要求赔偿。然而，这种善意似乎是单方面的。最后，这给人的印象是，这种商业模式更注重合同违约赔偿，而不是驾驶体验。
真是可惜……
两周后，我们询问押金何时退还。
没有回复。
直到3.5周后，我们才被告知押金将被扣留。
给出的理由是：据称我们在查普曼峰逆向行驶。罚款：30,000兰特（约1,600欧元）。
这条所谓的严重规定在早晨的简报会上从未被清晰明确地解释过，还车时也未提及。如果违反一条规定就要花费数倍于租车价格的金额，那么它不应该只是隐藏在文件中的一个不起眼的小条款。
通知的时间点值得注意：信息送达的时间正好是罚款可以顺利处理的时候。
- 没有损坏。
- 没有事故。
- 没有危险。
但每辆车却要被罚款800欧元。
此外，两辆眼镜蛇跑车都反复出现启动问题。我们没有投诉或要求赔偿。然而，这种善意似乎是单方面的。最后，这给人的印象是，这种商业模式更注重合同违约赔偿，而不是驾驶体验。
真是可惜……
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