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Still Waiting on My Refund – Disappointed in Customer Service
Aerospace Bristol的点评
点评：I visited Aerospace Bristol on July 23rd and paid £100 for a family ticket plus two adult tickets. When we arrived, we discovered that children go free from that exact date. Naturally, I asked about this at the desk and was told nothing could be done at the time, but to contact them afterwards.
I did so promptly and after being told I wasn’t allowed a refund, I asked to talk to a senior member of the team. Finally, I was told I would receive a partial refund. The last communication I had from them was on August 14th confirming this — yet it’s now September 4th, and I’m still waiting. That’s over three weeks with no response or resolution.
The museum itself is interesting and worth a visit, but the lack of follow-through and poor customer service has really soured the experience. I shouldn’t have to chase for months to get back money I was told I’d receive. False advertising, poor customer service, such a disappointment.
I did so promptly and after being told I wasn’t allowed a refund, I asked to talk to a senior member of the team. Finally, I was told I would receive a partial refund. The last communication I had from them was on August 14th confirming this — yet it’s now September 4th, and I’m still waiting. That’s over three weeks with no response or resolution.
The museum itself is interesting and worth a visit, but the lack of follow-through and poor customer service has really soured the experience. I shouldn’t have to chase for months to get back money I was told I’d receive. False advertising, poor customer service, such a disappointment.
翻译：我于7月23日参观了布里斯托尔航空航天博物馆，花了100英镑买了一张家庭套票和两张成人套票。到达后，我们发现从当天起儿童可以免费入场。我理所当然地向服务台询问了此事，但他们当时告诉我没办法，只能事后再联系他们。
我立即联系了他们，在被告知不予退款后，我要求与一位资深团队成员沟通。最终，他们告诉我可以部分退款。我最后一次收到他们的确认信息是在8月14日——然而现在已经9月4日了，我还在等。已经三个多星期了，没有任何回复或解决方案。
博物馆本身很有趣，值得一游，但缺乏后续行动和糟糕的客户服务真的让我的体验很差。我不应该为了退款而追了好几个月才拿到他们承诺的退款。虚假广告，糟糕的客户服务，真是令人失望。
我立即联系了他们，在被告知不予退款后，我要求与一位资深团队成员沟通。最终，他们告诉我可以部分退款。我最后一次收到他们的确认信息是在8月14日——然而现在已经9月4日了，我还在等。已经三个多星期了，没有任何回复或解决方案。
博物馆本身很有趣，值得一游，但缺乏后续行动和糟糕的客户服务真的让我的体验很差。我不应该为了退款而追了好几个月才拿到他们承诺的退款。虚假广告，糟糕的客户服务，真是令人失望。
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