点评:Wayan was amazing a few weeks before we took our trip. I told him what kind of trip we like and what we were interested in. He quickly set up an itinerary for us. Wayan also helped us get Visa before our arrival to Indonesia. What amazes me about Wayan was that not only he tours us and took us to amazing spots, he made sure that we learn about the Bali culture and history. He went above and beyond for our needs. We were introduced to his beautiful family at the end of day one. We got certain pictures and food that we wanted. 
The best part about Wayan was on my last few hours of my trip. We were talking on our way to the airport, which was over 2 hours away. Halfway through the drive, I realized that I forgot my backpack at my hotel. This backpack consisted of valuable items costing me thousands of dollars. I had my cameras, laptop, video games, and cash. Like a normal person, I completely panicked. I wasn’t sure if I was going to have to rebook my flight and book another night of hotel since my flight was at 11:45pm. Wayan calmed me down and rest assured that everything will be fine. He called all his friends and family to get my backpack from my hotel so they can drive it to the airport. His cousin picked up my backpack and met us by the airport by 9:30pm. This resulted in me making it inside the airport an hour before my departure and having time to eat and rest. This was the best customer service I have ever experienced. I truly appreciate Wayan and his cousin, Artha. 
Wayan and his family deserves 100x more recognition than what they already have. You will learn about Balinese culture, history, and their kindness. I highly suggest booking and helping out their business. When I come back to Bali, I will make sure to book some tour guides with him again.
翻译:在我们出发前几周,Wayan 表现得非常棒。我告诉他我们喜欢什么样的旅行,以及我们对哪些方面感兴趣。他很快就帮我们制定了行程。Wayan 还在我们抵达印度尼西亚之前帮我们办理了签证。Wayan 最让我惊喜的是,他不仅带我们游览,游览了令人惊叹的景点,还确保我们了解了巴厘岛的文化和历史。他竭尽全力地满足了我们的需求。第一天结束时,我们认识了他可爱的家人。我们拍了一些照片,吃了我们想要的食物。
Wayan 最棒的部分是在我旅程的最后几个小时。我们在去机场的路上聊天,机场离我有两个多小时的车程。开车到一半时,我意识到我把背包忘在酒店了。背包里装着价值数千美元的贵重物品。我的相机、笔记本电脑、电子游戏和现金都装在里面。像普通人一样,我完全慌了。由于我的航班是晚上11:45,我不确定是否需要重新预订机票和酒店。Wayan安慰了我,让我放心一切都会好起来。他打电话给他所有的朋友和家人,让我从酒店取回我的背包,然后开车送我去机场。他的表弟在晚上9:30之前就来机场接我了。这让我提前一个小时到达机场,有时间吃饭和休息。这是我体验过的最好的客户服务。我非常感谢Wayan和他的表弟Artha。
Wayan和他的家人值得得到比现在更多的认可。你将了解巴厘岛的文化、历史以及他们的热情好客。我强烈建议你预订他们的服务,并帮助他们。下次我再来巴厘岛,一定会再次预订他的导游服务。