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Rob N
Is Jet2 losing its way?
Jet Holidays Watersports的点评
点评：To be honest we are losing faith in Jet2 after they altered our flight schedule after we paid the holiday up in full with no explanation why despite sending 3 emails well before travel date! This was after we had paid the balance of the price up, If they had let us know before we would have cancelled and booked with another company as we chose Jet2 because of the 06:00 flight time and for it to be put back 6 hours frustrated use.
Also when we got to the hotel the room was not what we booked or shown in the photos online and the outdoor space was photographed in such a way as to look way bigger than it was (when does marketing and creative photography become deception?) the room left a lot to be desired and we ended up having to move on the second day when we complained to the rep! who was more use than the customer service that we emailed.
we have said that we will look at other travel company options in the future as we think the Jet2 service has gone down hill a bit over the years, the wait for new aircraft is not helping matter as the ones we travelled on in December last year this one are looking a little jaded.
Also when we got to the hotel the room was not what we booked or shown in the photos online and the outdoor space was photographed in such a way as to look way bigger than it was (when does marketing and creative photography become deception?) the room left a lot to be desired and we ended up having to move on the second day when we complained to the rep! who was more use than the customer service that we emailed.
we have said that we will look at other travel company options in the future as we think the Jet2 service has gone down hill a bit over the years, the wait for new aircraft is not helping matter as the ones we travelled on in December last year this one are looking a little jaded.
翻译：说实话，自从我们全额付清假期费用后，Jet2 就更改了我们的航班，而且没有任何解释，尽管他们在出发前很久就发了三封邮件，我们还是对他们失去了信心！这还是在我们付清余款之后。如果他们提前通知我们，我们肯定会取消预订，换其他公司。我们选择 Jet2 是因为 6 点的航班，而且延误了 6 个小时，真是让人抓狂。
此外，我们到酒店时发现房间和预订的不一样，也和网上照片上显示的不一样，而且室外空间拍得比实际大得多（什么时候营销和创意摄影都成了骗局？）。房间有很多不足之处，第二天我们向客服代表投诉后就不得不换房间了！他比我们发邮件联系的客服人员更靠谱。
我们说过，我们将来会考虑其他旅游公司，因为我们认为 Jet2 的服务这些年来一直在走下坡路，等待新飞机也无济于事，因为我们去年 12 月乘坐的这架飞机看起来有点疲惫不堪。
此外，我们到酒店时发现房间和预订的不一样，也和网上照片上显示的不一样，而且室外空间拍得比实际大得多（什么时候营销和创意摄影都成了骗局？）。房间有很多不足之处，第二天我们向客服代表投诉后就不得不换房间了！他比我们发邮件联系的客服人员更靠谱。
我们说过，我们将来会考虑其他旅游公司，因为我们认为 Jet2 的服务这些年来一直在走下坡路，等待新飞机也无济于事，因为我们去年 12 月乘坐的这架飞机看起来有点疲惫不堪。
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