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Dan B
Dangerous Negligence & Disgraceful Customer Service
AIREA51的点评
点评：I visited Airea51 on 2nd August 2025 with my family. Towards the end of my session, the trampoline I was using completely gave way underneath me. Accidents can happen — but the way this situation was handled was shocking.
• No staff offered medical assistance or even checked if I was okay.
• No accident report was completed.
• Nobody apologised or took my details.
• A staff member even admitted to me that they knew the trampoline was going to break but left it in use anyway.
This is gross negligence. They knowingly let paying customers use unsafe equipment that could have caused life-changing injuries.
After the incident, I submitted a formal complaint and a legal Subject Access Request (SAR) under UK GDPR. I had to chase them repeatedly, and even then they missed their legal deadline to respond, provided almost none of the information requested, and failed to explain why they ignored both my complaint and the SAR for over 40 days.
Their dismissive responses and refusal to provide basic health & safety policies raise very serious questions about how this company operates — especially worrying for a children’s venue.
I have reported them to the ICO and relevant authorities for failing to comply with data protection law, as well as for their unsafe practices. I would strongly urge anyone considering this venue to think twice. Get yourself to airspace in wolves, at least when I've been there the staff are trained and the trampolines don't break!
• No staff offered medical assistance or even checked if I was okay.
• No accident report was completed.
• Nobody apologised or took my details.
• A staff member even admitted to me that they knew the trampoline was going to break but left it in use anyway.
This is gross negligence. They knowingly let paying customers use unsafe equipment that could have caused life-changing injuries.
After the incident, I submitted a formal complaint and a legal Subject Access Request (SAR) under UK GDPR. I had to chase them repeatedly, and even then they missed their legal deadline to respond, provided almost none of the information requested, and failed to explain why they ignored both my complaint and the SAR for over 40 days.
Their dismissive responses and refusal to provide basic health & safety policies raise very serious questions about how this company operates — especially worrying for a children’s venue.
I have reported them to the ICO and relevant authorities for failing to comply with data protection law, as well as for their unsafe practices. I would strongly urge anyone considering this venue to think twice. Get yourself to airspace in wolves, at least when I've been there the staff are trained and the trampolines don't break!
翻译：2025年8月2日，我和家人去了Airea51。在蹦床快要结束的时候，我正在使用的蹦床突然在我身下完全塌陷。意外难免发生——但这次的处理方式令人震惊。
• 没有工作人员提供医疗救助，甚至没有检查我是否安好。
• 没有完成任何事故报告。
• 没有人道歉，也没有人记录我的详细信息。
• 一位工作人员甚至向我承认，他们知道蹦床快要坏了，但还是让它继续使用。
这是严重的疏忽。他们明知故犯，让付费顾客使用不安全的设备，而这些设备可能会造成足以改变人生的伤害。
事故发生后，我根据英国GDPR提交了正式投诉和合法的主题访问请求（SAR）。我不得不反复催促他们，即使如此，他们仍然错过了法定的回复期限，几乎没有提供任何要求的信息，也没有解释为什么他们在40多天内都忽视了我的投诉和SAR。
他们不屑一顾的回应以及拒绝提供基本的健康和安全政策，引发了人们对该公司运营方式的严重质疑——对于一家儿童场所来说尤其令人担忧。
我已经向信息专员办公室（ICO）和相关部门举报了他们，指控他们未能遵守数据保护法，并且存在不安全的操作。我强烈建议任何考虑这家场所的人三思而后行。去狼群里玩玩吧，至少我去过那里，工作人员都受过培训，蹦床也完好无损！
• 没有工作人员提供医疗救助，甚至没有检查我是否安好。
• 没有完成任何事故报告。
• 没有人道歉，也没有人记录我的详细信息。
• 一位工作人员甚至向我承认，他们知道蹦床快要坏了，但还是让它继续使用。
这是严重的疏忽。他们明知故犯，让付费顾客使用不安全的设备，而这些设备可能会造成足以改变人生的伤害。
事故发生后，我根据英国GDPR提交了正式投诉和合法的主题访问请求（SAR）。我不得不反复催促他们，即使如此，他们仍然错过了法定的回复期限，几乎没有提供任何要求的信息，也没有解释为什么他们在40多天内都忽视了我的投诉和SAR。
他们不屑一顾的回应以及拒绝提供基本的健康和安全政策，引发了人们对该公司运营方式的严重质疑——对于一家儿童场所来说尤其令人担忧。
我已经向信息专员办公室（ICO）和相关部门举报了他们，指控他们未能遵守数据保护法，并且存在不安全的操作。我强烈建议任何考虑这家场所的人三思而后行。去狼群里玩玩吧，至少我去过那里，工作人员都受过培训，蹦床也完好无损！
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