点评:We booked and paid for the 1.5 hour Pelagic Boat Tour. The operator informed us at noon the day before we were scheduled to go that the forecast was for high winds the next day. He said he would contact us in the evening to let us know if he'd have to cancel. At 7:20 he sent the message below. He even attached the screenshot of the forecast showing high winds. He offered us an alternative that we were not interested in. Late the next day, I received an email requesting a rating on Trip Advisor for this trip that never happened. I called him and he claimed that he didn't cancel and waited at the wharf for us. Oban, of course, is a very small place d we were staying just a few blocks from the wharf and could have made it there in a few minutes. We, of course, didn't show up but, he never sent a message or attempted to call us to see if we were on our way.... Nothing... no effort on his part to communicate with us.
He refuses to refund our payment claiming it was us that didn't show up.
Very disappointing!
翻译:我们预订并支付了 1.5 小时的远洋游船之旅费用。在我们计划出发的前一天中午,操作员通知我们第二天的天气预报将有大风。他说如果必须取消,他会在晚上联系我们。7:20,他发送了以下消息。他甚至附上了显示大风的天气预报截图。他为我们提供了一个我们不感兴趣的替代方案。第二天晚些时候,我收到一封电子邮件,要求在 Trip Advisor 上对这次从未发生的旅行进行评级。我打电话给他,他声称他没有取消,并在码头等我们。奥本当然是一个非常小的地方,我们住在离码头只有几个街区的地方,几分钟就可以到达那里。当然,我们没有出现,但他从未发过消息或试图打电话给我们看我们是否在路上......什么都没有......他没有努力与我们沟通。
他拒绝退还我们的款项,声称是我们没有出现。
非常令人失望!