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jsr9832
Very beautiful location, not so good experience otherwise
Barboursville Vineyards and Historic Ruins的点评
点评：I sent this letter to the General Manger 2 weeks ago, but never received even just an acknowledgement. So, I decided to post that letter here:
"Dear Mr. Paschina,
I wanted to write to you directly rather than leave a public review, as my intention is to share constructive feedback in good faith.
We were a party of five visiting Library1821 for a tasting and meal on Sunday, October 12, 2025. The estate and its surroundings are truly exceptional — it’s a beautiful setting, and I can see the care that has gone into creating it. Having visited vineyards and wineries around the world, I was very much looking forward to this experience.
However, I was surprised by a few aspects that did not align with the high standards one might expect from such an impressive estate. The service staff’s attire felt quite too casual. One of our servers was wearing socks, sneakers, and washed-out cargo shorts, and another wore a basic unattractive T-shirt. For a venue of your caliber, more professional presentation would better reflect the quality of your wines and the overall experience.
Additionally, our cheese and charcuterie boards were served on paper plates, which detracted from the otherwise refined atmosphere. Considering the premium nature of your wines and setting, proper tableware would have made a meaningful difference.
Finally, when purchasing our wines (we bought 15 bottles), the person assisting us at the counter seemed disengaged and rather unfriendly, which unfortunately left a poor final impression on what could have been a wonderful visit.
I’m sharing this feedback privately because I truly appreciate the potential of your venue and hope it is received as a constructive input.
"Dear Mr. Paschina,
I wanted to write to you directly rather than leave a public review, as my intention is to share constructive feedback in good faith.
We were a party of five visiting Library1821 for a tasting and meal on Sunday, October 12, 2025. The estate and its surroundings are truly exceptional — it’s a beautiful setting, and I can see the care that has gone into creating it. Having visited vineyards and wineries around the world, I was very much looking forward to this experience.
However, I was surprised by a few aspects that did not align with the high standards one might expect from such an impressive estate. The service staff’s attire felt quite too casual. One of our servers was wearing socks, sneakers, and washed-out cargo shorts, and another wore a basic unattractive T-shirt. For a venue of your caliber, more professional presentation would better reflect the quality of your wines and the overall experience.
Additionally, our cheese and charcuterie boards were served on paper plates, which detracted from the otherwise refined atmosphere. Considering the premium nature of your wines and setting, proper tableware would have made a meaningful difference.
Finally, when purchasing our wines (we bought 15 bottles), the person assisting us at the counter seemed disengaged and rather unfriendly, which unfortunately left a poor final impression on what could have been a wonderful visit.
I’m sharing this feedback privately because I truly appreciate the potential of your venue and hope it is received as a constructive input.
翻译：我两周前给总经理寄了这封信，但连回复都没有收到。因此，我决定把这封信贴在这里：
“尊敬的帕斯基纳先生：
我选择直接写信给您，而不是发表公开评论，因为我的目的是真诚地提出建设性的反馈意见。
我们一行五人于2025年10月12日星期日前往Library1821酒庄品酒用餐。酒庄及其周边环境确实令人叹为观止——景色优美，我能感受到酒庄在打造这片土地上倾注的心血。我曾参观过世界各地的葡萄园和酒庄，因此对这次体验充满期待。
然而，一些方面却让我感到意外，它们与如此令人印象深刻的酒庄应有的高标准不符。服务人员的着装显得过于随意。我们的一位服务员穿着袜子、运动鞋和褪色的工装短裤，另一位则穿着一件普通的T恤。对于像贵酒庄这样高档的场所来说，更专业的着装才能更好地体现贵酒的品质和整体体验。
此外，我们的……”奶酪和熟食拼盘是用纸盘盛装的，这破坏了原本精致优雅的氛围。考虑到贵餐厅的葡萄酒品质和用餐环境，使用合适的餐具会大大提升用餐体验。
最后，我们在购买葡萄酒时（我们买了15瓶），柜台服务员显得心不在焉，态度也不太友好，这给原本可能非常美好的用餐体验留下了不好的印象。
我私下提出这些反馈，是因为我真心欣赏贵餐厅的潜力，也希望这些意见能被贵餐厅视为建设性的意见。
“尊敬的帕斯基纳先生：
我选择直接写信给您，而不是发表公开评论，因为我的目的是真诚地提出建设性的反馈意见。
我们一行五人于2025年10月12日星期日前往Library1821酒庄品酒用餐。酒庄及其周边环境确实令人叹为观止——景色优美，我能感受到酒庄在打造这片土地上倾注的心血。我曾参观过世界各地的葡萄园和酒庄，因此对这次体验充满期待。
然而，一些方面却让我感到意外，它们与如此令人印象深刻的酒庄应有的高标准不符。服务人员的着装显得过于随意。我们的一位服务员穿着袜子、运动鞋和褪色的工装短裤，另一位则穿着一件普通的T恤。对于像贵酒庄这样高档的场所来说，更专业的着装才能更好地体现贵酒的品质和整体体验。
此外，我们的……”奶酪和熟食拼盘是用纸盘盛装的，这破坏了原本精致优雅的氛围。考虑到贵餐厅的葡萄酒品质和用餐环境，使用合适的餐具会大大提升用餐体验。
最后，我们在购买葡萄酒时（我们买了15瓶），柜台服务员显得心不在焉，态度也不太友好，这给原本可能非常美好的用餐体验留下了不好的印象。
我私下提出这些反馈，是因为我真心欣赏贵餐厅的潜力，也希望这些意见能被贵餐厅视为建设性的意见。
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