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Judit B
Terrible experience
Destinations Kenya Safari的点评
点评：Worst tour organizer and company ever. This is a Kenyan company and we booked a combined Kenya-Tanzania safari in March 2025 for September with a shared tour in Kenya and private tour in Tanzania on comfort level.
While before our safari date the company replied readily to our questions, from the first day of our actual safari we experienced lack of organization and support: several accommodations didn't have reservations for us, the company changed 5 of 6 accommodations in total, cancelled 1 park in Kenya and 1 park in Tanzania, modified the length of our stay in the accommodations and our game drives, didn't arrange appropriate border crossing, changed the entire schedule in Tanzania compared to the booked itinerary, had shared tour in Tanzania as well.
From one day to another they changed something but promised that all other parts of the tour would remain unchanged, then the next day they modified something again. Never asked our permission, just informed us about the changes and expected us not to complain and forced us to do the tour the way they wanted. When we tried to get an explanation and told our concerns and the conversation turned inconvenient for them, they simply went silent, didn't reply to our messages, or hung up the phone. We couldn't relax, and spent hours every day arguing. They left us with no support at all, never apologized for any change they made and kept lying during our safari about the upcoming days.
Seemed like they just took our money but didn't organize anything in time, leaving everything for the last minute. Later on we got connected to the Tanzanian co-partner company who told us that the pre-booked trip doesn't even exist, the Kenyan company booked a tour for a day later and they didn't even pay enough for a private tour.
Complete disaster and nightmare.
While before our safari date the company replied readily to our questions, from the first day of our actual safari we experienced lack of organization and support: several accommodations didn't have reservations for us, the company changed 5 of 6 accommodations in total, cancelled 1 park in Kenya and 1 park in Tanzania, modified the length of our stay in the accommodations and our game drives, didn't arrange appropriate border crossing, changed the entire schedule in Tanzania compared to the booked itinerary, had shared tour in Tanzania as well.
From one day to another they changed something but promised that all other parts of the tour would remain unchanged, then the next day they modified something again. Never asked our permission, just informed us about the changes and expected us not to complain and forced us to do the tour the way they wanted. When we tried to get an explanation and told our concerns and the conversation turned inconvenient for them, they simply went silent, didn't reply to our messages, or hung up the phone. We couldn't relax, and spent hours every day arguing. They left us with no support at all, never apologized for any change they made and kept lying during our safari about the upcoming days.
Seemed like they just took our money but didn't organize anything in time, leaving everything for the last minute. Later on we got connected to the Tanzanian co-partner company who told us that the pre-booked trip doesn't even exist, the Kenyan company booked a tour for a day later and they didn't even pay enough for a private tour.
Complete disaster and nightmare.
翻译：史上最差的旅行社和组织者。这是一家肯尼亚公司，我们预订了2025年3月的肯尼亚-坦桑尼亚联合游猎之旅，9月份行程包含肯尼亚拼团游和坦桑尼亚舒适私人游。
虽然在出发前，该公司很快回复了我们的问题，但从我们实际出发的第一天起，他们就缺乏组织和支持：好几个住宿地点都没有为我们预订，公司总共更改了6个住宿地点中的5个，取消了肯尼亚的1个公园和坦桑尼亚的1个公园，修改了我们在住宿地点的停留时间和游猎行程，没有安排合适的过境手续，更改了坦桑尼亚的整个行程安排（与预订的行程相比），还更改了坦桑尼亚的拼团游。
他们一天更改一些内容，但承诺行程的其他部分保持不变，第二天又修改了一些内容。他们从未征求我们的同意，只是告知我们变更内容，并希望我们不要抱怨，最后强迫我们按照他们想要的方式进行旅行。当我们试图寻求解释，表达我们的担忧，但谈话变得不顺畅时，他们却沉默不语，不回复我们的信息，甚至挂断电话。我们根本无法放松，每天都要花几个小时争吵。他们没有给我们提供任何支持，从未为他们做出的任何改变道歉，还在我们游猎期间不断撒谎，说接下来的几天会怎样。
他们似乎只是拿了我们的钱，却没有及时安排任何事情，把一切都拖到了最后一刻。后来我们联系了坦桑尼亚的合作公司，他们告诉我们，预订的行程根本不存在，肯尼亚公司预订的是晚一天的行程，他们甚至连私人团的费用都不够。
彻底的灾难和噩梦。
虽然在出发前，该公司很快回复了我们的问题，但从我们实际出发的第一天起，他们就缺乏组织和支持：好几个住宿地点都没有为我们预订，公司总共更改了6个住宿地点中的5个，取消了肯尼亚的1个公园和坦桑尼亚的1个公园，修改了我们在住宿地点的停留时间和游猎行程，没有安排合适的过境手续，更改了坦桑尼亚的整个行程安排（与预订的行程相比），还更改了坦桑尼亚的拼团游。
他们一天更改一些内容，但承诺行程的其他部分保持不变，第二天又修改了一些内容。他们从未征求我们的同意，只是告知我们变更内容，并希望我们不要抱怨，最后强迫我们按照他们想要的方式进行旅行。当我们试图寻求解释，表达我们的担忧，但谈话变得不顺畅时，他们却沉默不语，不回复我们的信息，甚至挂断电话。我们根本无法放松，每天都要花几个小时争吵。他们没有给我们提供任何支持，从未为他们做出的任何改变道歉，还在我们游猎期间不断撒谎，说接下来的几天会怎样。
他们似乎只是拿了我们的钱，却没有及时安排任何事情，把一切都拖到了最后一刻。后来我们联系了坦桑尼亚的合作公司，他们告诉我们，预订的行程根本不存在，肯尼亚公司预订的是晚一天的行程，他们甚至连私人团的费用都不够。
彻底的灾难和噩梦。
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