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3 Stars – Beautiful Grounds, Mixed Experience
Castle & Key Distillery的点评
点评：We visited Castle & Key Distillery while in town celebrating a friend’s 40th birthday, and while the grounds were absolutely gorgeous, our overall experience was a bit mixed.
We initially came by on a Friday a few minutes before 4 PM, having checked Google beforehand, which listed the closing time as 5 PM. When we arrived, we were told the grounds actually closed at 4. When I asked about the discrepancy, the staff member I spoke with was pretty rude and curtly told me I should’ve checked the website. After we left, I did check the website, and it also showed a 5 PM closing time. I understand things change, but the attitude felt unnecessary. I guess next time we’ll just call ahead to confirm.
That said, we returned the next day because we were genuinely excited to experience it—and I’m glad we did. The property is stunning, and we had a tasting booked. The bourbon itself was okay—not bad, but not particularly memorable either. Our tasting guide was very knowledgeable and shared a lot of great history and info, which we really enjoyed.
We were a little disappointed that gin wasn’t included in the tasting, especially since Castle & Key is known for their gin. You had to purchase those separately at the bar. That said, my husband found a gin with a black licorice note that he really loved.
Overall, this place has tons of potential—the location is beautiful, the staff is mostly friendly, and the products are well presented. But a couple of customer service issues and some unclear info knocked the experience down a notch for us. Still worth visiting if you’re in the area, but double-check times and don’t expect gin in your tasting unless you add it on.
We initially came by on a Friday a few minutes before 4 PM, having checked Google beforehand, which listed the closing time as 5 PM. When we arrived, we were told the grounds actually closed at 4. When I asked about the discrepancy, the staff member I spoke with was pretty rude and curtly told me I should’ve checked the website. After we left, I did check the website, and it also showed a 5 PM closing time. I understand things change, but the attitude felt unnecessary. I guess next time we’ll just call ahead to confirm.
That said, we returned the next day because we were genuinely excited to experience it—and I’m glad we did. The property is stunning, and we had a tasting booked. The bourbon itself was okay—not bad, but not particularly memorable either. Our tasting guide was very knowledgeable and shared a lot of great history and info, which we really enjoyed.
We were a little disappointed that gin wasn’t included in the tasting, especially since Castle & Key is known for their gin. You had to purchase those separately at the bar. That said, my husband found a gin with a black licorice note that he really loved.
Overall, this place has tons of potential—the location is beautiful, the staff is mostly friendly, and the products are well presented. But a couple of customer service issues and some unclear info knocked the experience down a notch for us. Still worth visiting if you’re in the area, but double-check times and don’t expect gin in your tasting unless you add it on.
翻译：我们去城里庆祝朋友的四十岁生日时，顺便去了城堡与钥匙酒厂（Castle & Key Distillery）。酒厂的景色美极了，但我们的整体体验却有些复杂。
我们周五下午四点前几分钟到达，之前在谷歌上查过，上面显示关门时间是五点。结果到了之后，工作人员却告诉我们酒厂四点就关门了。我问起时间上的出入，接待我们的工作人员态度很差，生硬地告诉我应该自己去查网站。离开之后，我又查了网站，上面也显示是五点关门。我知道时间可能会有变动，但工作人员的态度实在让人难以接受。看来下次我们还是应该提前打电话确认一下。
不过，第二天我们还是去了，因为我们真的很想体验一下——而且我很高兴我们去了。酒厂的景色确实很美，我们也预订了品酒。波本威士忌本身还不错——不算难喝，但也没什么特别令人印象深刻的地方。我们的品鉴向导知识渊博，分享了很多精彩的历史和信息，我们非常喜欢。
我们有点失望的是，品鉴活动中没有包含金酒，尤其考虑到 Castle & Key 的金酒是出了名的。金酒需要单独在吧台购买。不过，我丈夫找到了一款带有黑甘草风味的金酒，他非常喜欢。
总的来说，这家店很有潜力——地理位置优越，员工大多友好，产品陈列也很精美。但一些服务问题和信息不清晰的情况让我们的体验略有逊色。如果你在附近，这里仍然值得一去，但最好提前确认时间，并且不要指望品鉴活动中会包含金酒，除非你单独购买。
我们周五下午四点前几分钟到达，之前在谷歌上查过，上面显示关门时间是五点。结果到了之后，工作人员却告诉我们酒厂四点就关门了。我问起时间上的出入，接待我们的工作人员态度很差，生硬地告诉我应该自己去查网站。离开之后，我又查了网站，上面也显示是五点关门。我知道时间可能会有变动，但工作人员的态度实在让人难以接受。看来下次我们还是应该提前打电话确认一下。
不过，第二天我们还是去了，因为我们真的很想体验一下——而且我很高兴我们去了。酒厂的景色确实很美，我们也预订了品酒。波本威士忌本身还不错——不算难喝，但也没什么特别令人印象深刻的地方。我们的品鉴向导知识渊博，分享了很多精彩的历史和信息，我们非常喜欢。
我们有点失望的是，品鉴活动中没有包含金酒，尤其考虑到 Castle & Key 的金酒是出了名的。金酒需要单独在吧台购买。不过，我丈夫找到了一款带有黑甘草风味的金酒，他非常喜欢。
总的来说，这家店很有潜力——地理位置优越，员工大多友好，产品陈列也很精美。但一些服务问题和信息不清晰的情况让我们的体验略有逊色。如果你在附近，这里仍然值得一去，但最好提前确认时间，并且不要指望品鉴活动中会包含金酒，除非你单独购买。
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