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Martin L
A waste of our only day in Valencia
BikeAlao - Bike Rental and Tours in Valencia的点评
点评：I arrived on a cruise ship, having read good reviews about this company and had booked two electric bikes for the day. When we arrived at the shop, they only had one electric bike available and suggested that we have that and take another ordinary bike to their other branch, where we could have another electric bike. It took us about an hour to cycle to the other branch and they weren’t ready and the bike needed some adjustment and clearly the person helping us did not have the knowledge to do the adjustment. At this point I cancelled the booking, as we also had to return the bikes, either by 2 pm or after 5 pm, which wasn’t convenient. When I made the reservation, it said the bikes could be returned around 4 pm when they reopened after their siesta, but now this time has been changed to 5 pm, which would’ve made it challenging to get back to our ship in time. Initially when I tried to get a refund, the owner was contacted by Phone and wanted me to make some payment in lieu of the lost booking fee. I refused and was told that a refund would be processed immediately. When I got home a few days later, still no refund, so I emailed them and I was asked for a PayPal account, which was immediately refunded, but of course I had to pay a fee. In my view, this is no way to run a business and it ruined our day, our only day in the port.
翻译：我乘坐游轮抵达，之前看过这家公司的好评，并预订了当天的两辆电动自行车。我们到达店里时，他们只有一辆电动自行车，建议我们先用这辆，再把另一辆普通自行车带到另一家分店，在那里可以再租一辆电动自行车。我们骑了大约一个小时才骑到另一家分店，但他们还没准备好，自行车需要一些调整，显然帮我们调整的人不具备这方面的知识。这时我取消了预订，因为我们还必须在下午2点或5点之后归还自行车，这很不方便。我预订时，他们说可以在下午4点左右午休后重新开放时归还自行车，但现在这个时间改到了下午5点，这会让准时返回游轮变得很困难。最初我试图退款时，店主打电话联系我，要求我支付一些款项来弥补丢失的预订费。我拒绝了，并被告知将立即办理退款。几天后我回到家，仍然没有退款，于是我给他们发了邮件，他们要求我提供一个PayPal账户，退款立即就到账了，但当然我得付手续费。在我看来，这根本就不是做生意的方式，它毁了我们的一天，我们在港口的唯一一天。
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