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Loren N
Worst customer service ever!
San Diego Dune Tours的点评
点评：Sketchy business practices. I'd give no stars if possible.
I ignored some bad reviews hoping that things had gotten better. They have not!! I had to reach out multiple times to get clear information and only when I arrived for my tour did I find out more questionable business practices. I was informed upon my arrival that a large deposit would need to be paid to cover the vehicle. After a few questions, it was then made clear that this would just be a hold on my card for the tour (a hold of almost $2k for one vehicle). I agreed to that hold and the mandatory gratuity due before the tour. Then I was told that I would have to leave my driver's license and credit card in the office while on the tour. I've never been asked to leave my credit card and ID anywhere so challenged this requirement. At the threat of not getting to go on the tour at all, I finally agreed to leave a credit card but did mention that this was not made clear on the website and I'd leave a review giving this criticism. My comment of leaving a negative review triggered Chris to where he instructed his tour guide to cancel my tour. He said on the phone to me that 'he'd give me a reason to leave a one star review'. When I asked if I would get a refund since he was unnecessarily canceling my tour, he told me to take it up with the owner but that 'she would back him up'. To say the least, I was angry but more disappointed that my 11 year old nephew had to witness this poor customer service and missed out on the tour. I'd very strongly warn others to not waste their time trying to conduct business with this operation.
I ignored some bad reviews hoping that things had gotten better. They have not!! I had to reach out multiple times to get clear information and only when I arrived for my tour did I find out more questionable business practices. I was informed upon my arrival that a large deposit would need to be paid to cover the vehicle. After a few questions, it was then made clear that this would just be a hold on my card for the tour (a hold of almost $2k for one vehicle). I agreed to that hold and the mandatory gratuity due before the tour. Then I was told that I would have to leave my driver's license and credit card in the office while on the tour. I've never been asked to leave my credit card and ID anywhere so challenged this requirement. At the threat of not getting to go on the tour at all, I finally agreed to leave a credit card but did mention that this was not made clear on the website and I'd leave a review giving this criticism. My comment of leaving a negative review triggered Chris to where he instructed his tour guide to cancel my tour. He said on the phone to me that 'he'd give me a reason to leave a one star review'. When I asked if I would get a refund since he was unnecessarily canceling my tour, he told me to take it up with the owner but that 'she would back him up'. To say the least, I was angry but more disappointed that my 11 year old nephew had to witness this poor customer service and missed out on the tour. I'd very strongly warn others to not waste their time trying to conduct business with this operation.
翻译：商业行为粗暴。如果可能的话，我不会给一星。
我忽略了一些差评，希望情况会有所好转。但事实并非如此！！我不得不多次联系他们以获得明确的信息，直到我到达旅行目的地后，才发现更多可疑的商业行为。我抵达后被告知需要支付一大笔押金来支付车辆费用。经过几个问题后，他们明确表示，这只是在我的卡上冻结旅行费用（一辆车的冻结金额接近2000美元）。我同意了这笔冻结费用以及旅行前必须支付的小费。然后我被告知，在旅行期间，我必须将驾照和信用卡留在办公室。我从未被要求将信用卡和身份证留在任何地方，所以我对这一要求提出了质疑。在完全无法参加旅行的威胁下，我最终同意留下信用卡，但提到网站上没有明确说明这一点，我会留下评论来提出批评。我留下负面评价的行为激怒了克里斯，他竟然指示他的导游取消我的行程。他在电话里对我说：“他会给我一个理由留下一星评价。” 我问他是否可以退款，因为他无缘无故地取消了我的行程。他让我去找店主，但“她会支持他”。至少可以说，我当时很生气，但更让我失望的是，我11岁的侄子不得不目睹这种糟糕的客户服务，错过了这次行程。我强烈警告其他人，不要浪费时间与这种商家做生意。
我忽略了一些差评，希望情况会有所好转。但事实并非如此！！我不得不多次联系他们以获得明确的信息，直到我到达旅行目的地后，才发现更多可疑的商业行为。我抵达后被告知需要支付一大笔押金来支付车辆费用。经过几个问题后，他们明确表示，这只是在我的卡上冻结旅行费用（一辆车的冻结金额接近2000美元）。我同意了这笔冻结费用以及旅行前必须支付的小费。然后我被告知，在旅行期间，我必须将驾照和信用卡留在办公室。我从未被要求将信用卡和身份证留在任何地方，所以我对这一要求提出了质疑。在完全无法参加旅行的威胁下，我最终同意留下信用卡，但提到网站上没有明确说明这一点，我会留下评论来提出批评。我留下负面评价的行为激怒了克里斯，他竟然指示他的导游取消我的行程。他在电话里对我说：“他会给我一个理由留下一星评价。” 我问他是否可以退款，因为他无缘无故地取消了我的行程。他让我去找店主，但“她会支持他”。至少可以说，我当时很生气，但更让我失望的是，我11岁的侄子不得不目睹这种糟糕的客户服务，错过了这次行程。我强烈警告其他人，不要浪费时间与这种商家做生意。
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