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Terrible reception staff manners
Crown Spa Perth的点评
点评：This place has the rudest staff at reception. They don’t know how to treat customers. My husband and I had a service with them for a total of $500 and gave them the Crown Perth rewards card for points to be added. Two weeks later, the points are still missing. When I tried to contact them, they transferred me to rewards in Crown. Then rewards staff advised to contact the spa staff again as it was their mistake for not adding the points. I emailed them with no luck, I rang them again and a very rude woman named Sarah mistreated me over the phone, she said she had received my email and passed it on to management but that she was too busy to reply, I asked for her to reply to my email saying that at least they are trying to do something but NO, that was apparently too much to ask for. I can’t believe how they let this lady answer the phone when she has no manners and no respect for customers. Regarding the spa, it is showing its age, the titles in the sauna area are all chipped and broken. They overbook people, they were at least 4 women in the spa retreat (which is very small) when I arrived to use the facility. Don’t waste your time and money, go somewhere else
翻译：这个地方接待处的工作人员最粗鲁。他们不知道如何对待顾客。我和我丈夫为他们提供了总共 500 美元的服务，并给了他们珀斯皇冠奖励卡以供积分。两周后，积分仍然缺失。当我尝试联系他们时，他们将我转至皇冠奖励。然后奖励工作人员建议再次联系水疗中心工作人员，因为没有添加积分是他们的错误。我给他们发了电子邮件，但运气不佳，我再次给他们打电话，一个名叫莎拉的非常粗鲁的女人在电话里虐待了我，她说她已经收到了我的电子邮件并将其转交给了管理层，但她太忙了，无法回复，我要求见她回复我的电子邮件说至少他们正在尝试做一些事情，但不，这显然要求太多了。我不敢相信，当这位女士没有礼貌、不尊重顾客时，他们怎么让她接电话。至于水疗中心，它已经显示出它的年代了，桑拿区的标题全都是缺口和破损的。他们超额预订了客人，当我到达使用该设施时，水疗中心（非常小）中至少有 4 名女性。不要浪费时间和金钱，去别的地方
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