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Robert E
I could not make this up if I tried!
The Kentucky Castle的点评
点评：Let me tell you a story. We arrived checked in no valet for luggage. We went to our room at $515.00 before taxes which are substantial and expected a solid room. There were no bottles of water so returned to desk and 2 were provided. There were only 6 hangers and we were going to stay for a week. The deadbolt on the door would not work unless you lifted the door to turn. The door to the balcony area was seized up but they showed us how to aggressively push it open. Ok now water pressure at sink is extremely low which is frustrating. Then being exhausted after 11 hours traveling found the pillow hard but other smaller pillow was ok. Then the bar and restaurant noise in the open lobby was heard with great clarity in the room. This continued until 12:30am. A call to inquire if it would end was not returned.
After sleeping and making a cup of coffee sitting in the chair I noted my feet were cold and WET! I could not believe it. There were water marks on the carpet in about a 4 foot radius. I had heard dripping during the night and now there is water. I checked reviews and this is A RECURRING ISSUE!
We checked with the desk and the manager on duty and she indicated they would need to investigate. We were not willing to remain with water leaks, risk of mold as this is not a new issue and the noise.
Of course the Castle required $3700.00 paid in full in advance months ago. Unusual but we paid. Sadly we did not vet the Hotel and assumed it was a sophisticated and elegant hotel in Lexington.
China the manager on duty then offered the Farmhouse for one night and we toured it and was fine, we would have preferred a hotel room but agreed but we would then need to move to the Cabin but we could not see it. There are no true photos on line that show it well.
They did warn us of the goats, donkeys etc but we just wanted to relax as we flew in for our granddaughters first birthday and Thanksgiving with family. We did not want them to have to take care of us as well.
Now during the family event China is texting that the cabin was booked already for the last night and they would have to move us again! 4th time if we stay at the Castle. They knew it was booked but did not tell us until after we agreed to stay.
We returned for the night at the farmhouse but found the gates closed. The road is terrible with standing water, mud, broken pavement and some gravel. Single lane road with no lighting and no turn around. No one explained they would be locked. We called the desk and the clerk apologized and explained we could open and close gates but I was well attired and with the mud and water it was not feasible and I had not packed farm clothes as I had anticipated a luxury facility or even a well maintained facility. They noted there is another gate, gave us the code to a nicer driveway. I had a vehicle that I could take off road into the field to turn around. Finally to the house.
In the morning we had to pack up completely, load the vehicle. The proposed cabin would not be available until 4 pm. We were to take our luggage and they would call when cabin was ready. At 4 pm they called and we came to unload luggage. We went inside to find 7 foot ceilings, a door to the hot water heater room falling off, stackable washer and dryer in the path to bath. No bath counters and very poor lighting. No bedroom closet. It was a scene from a terrible vacation.
We returned to the desk and found it totally untenable. We indicated we gave up and having to pack again and move would not happen.
We asked they refund our remaining funds and note the property had failed to provide a luxury accommodation. They knowingly provided a room they knew had water problems and they wanted to make their problem ours. They failed on deliverables. The staff did the best they could but clearly they are forced to work with a terrible product. They try very hard but never did the owner nor manager contact us as is common when these issues arise.
We did ask that management review the charges we had incurred for this nightmare and they called the next day.
We asked they provide a refund in light of the room rates and of about $1000 they deducted $200. It was absolutely not worth the amount charged after what we were forced to endure.
Our family in Lexington thought it would be nice but were shocked after learning of our experience.
We have traveled extensively at all hotel levels. This is the story we will remember most.I know hotels have issues at times but most are exceptional at helping clients. This only became worse.
I can say they provided one of my worst hotel experiences ever! I suspect the guests may accept a loud party atmosphere and poor facilities and service.
I can absolutely confirm the other reviews addressing these issues are correct. I wish I had listened and avoided the experience completely. I grasp why they require full payment up front!
I do hope they can solve the leaks. Finally I did not sign up for goats and chickens outside a room of a luxury hotel. Certainly is not Blackberry Farm nor Twin Farms.
After sleeping and making a cup of coffee sitting in the chair I noted my feet were cold and WET! I could not believe it. There were water marks on the carpet in about a 4 foot radius. I had heard dripping during the night and now there is water. I checked reviews and this is A RECURRING ISSUE!
We checked with the desk and the manager on duty and she indicated they would need to investigate. We were not willing to remain with water leaks, risk of mold as this is not a new issue and the noise.
Of course the Castle required $3700.00 paid in full in advance months ago. Unusual but we paid. Sadly we did not vet the Hotel and assumed it was a sophisticated and elegant hotel in Lexington.
China the manager on duty then offered the Farmhouse for one night and we toured it and was fine, we would have preferred a hotel room but agreed but we would then need to move to the Cabin but we could not see it. There are no true photos on line that show it well.
They did warn us of the goats, donkeys etc but we just wanted to relax as we flew in for our granddaughters first birthday and Thanksgiving with family. We did not want them to have to take care of us as well.
Now during the family event China is texting that the cabin was booked already for the last night and they would have to move us again! 4th time if we stay at the Castle. They knew it was booked but did not tell us until after we agreed to stay.
We returned for the night at the farmhouse but found the gates closed. The road is terrible with standing water, mud, broken pavement and some gravel. Single lane road with no lighting and no turn around. No one explained they would be locked. We called the desk and the clerk apologized and explained we could open and close gates but I was well attired and with the mud and water it was not feasible and I had not packed farm clothes as I had anticipated a luxury facility or even a well maintained facility. They noted there is another gate, gave us the code to a nicer driveway. I had a vehicle that I could take off road into the field to turn around. Finally to the house.
In the morning we had to pack up completely, load the vehicle. The proposed cabin would not be available until 4 pm. We were to take our luggage and they would call when cabin was ready. At 4 pm they called and we came to unload luggage. We went inside to find 7 foot ceilings, a door to the hot water heater room falling off, stackable washer and dryer in the path to bath. No bath counters and very poor lighting. No bedroom closet. It was a scene from a terrible vacation.
We returned to the desk and found it totally untenable. We indicated we gave up and having to pack again and move would not happen.
We asked they refund our remaining funds and note the property had failed to provide a luxury accommodation. They knowingly provided a room they knew had water problems and they wanted to make their problem ours. They failed on deliverables. The staff did the best they could but clearly they are forced to work with a terrible product. They try very hard but never did the owner nor manager contact us as is common when these issues arise.
We did ask that management review the charges we had incurred for this nightmare and they called the next day.
We asked they provide a refund in light of the room rates and of about $1000 they deducted $200. It was absolutely not worth the amount charged after what we were forced to endure.
Our family in Lexington thought it would be nice but were shocked after learning of our experience.
We have traveled extensively at all hotel levels. This is the story we will remember most.I know hotels have issues at times but most are exceptional at helping clients. This only became worse.
I can say they provided one of my worst hotel experiences ever! I suspect the guests may accept a loud party atmosphere and poor facilities and service.
I can absolutely confirm the other reviews addressing these issues are correct. I wish I had listened and avoided the experience completely. I grasp why they require full payment up front!
I do hope they can solve the leaks. Finally I did not sign up for goats and chickens outside a room of a luxury hotel. Certainly is not Blackberry Farm nor Twin Farms.
翻译：让我给你讲个故事。我们到达酒店办理入住时，没有行李寄存服务。我们预订的房间税前价格是515美元，相当昂贵，我们原本期待一个不错的房间。结果房间里没有瓶装水，我们只好去前台询问，他们才给了我们两瓶。衣架只有六个，而我们打算住一个星期。门上的插销锁不开，除非把门抬起来才能转动。通往阳台的门卡住了，不过他们教我们如何用力推开。现在，水槽的水压又非常低，这让人很恼火。经过11个小时的旅途，我们筋疲力尽，发现枕头很硬，不过另一个小一点的枕头还好。然后，我们能清晰地听到大堂里酒吧和餐厅的噪音。这种情况一直持续到凌晨12点半。我们打电话询问噪音是否会停止，但一直没有回复。
睡了一觉，坐在椅子上泡了杯咖啡后，我发现我的脚又冷又湿！我简直不敢相信。地毯上大约四英尺范围内都有水渍。我夜里听到滴水声，现在真的漏水了。我查看了评论，发现这竟然是个老问题！
我们联系了前台和值班经理，她表示他们需要调查一下。我们不愿意继续住在这里，因为漏水、发霉的风险（这已经不是新问题了）以及噪音问题都让我们难以忍受。
当然，城堡酒店要求我们几个月前就全额预付3700美元。这很不寻常，但我们还是付了。可惜的是，我们没有事先了解这家酒店的情况，想当然地认为它是一家位于列克星顿的高档优雅酒店。
值班经理China提出让我们入住农舍一晚，我们参观了一下，感觉还不错。我们本来更想要酒店房间，但还是同意了，不过这样我们就得搬到小木屋，但我们没能看到。网上也找不到任何能真实展现小木屋的照片。
他们确实提醒过我们酒店里有山羊、驴等等，但我们只是想放松一下，因为我们是飞来为孙女庆祝一周岁生日，顺便和家人一起过感恩节。我们不想让他们也得照顾我们。
现在，在我们参加家庭聚会期间，China发短信说小木屋最后一晚已经被预订了，他们不得不再次给我们换房间！如果我们住在城堡酒店，这已经是第四次了。他们明明知道小木屋已经被预订了，却在我们同意入住后才告诉我们。
我们回到农舍准备过夜，却发现大门紧闭。路况糟糕透了，到处都是积水、泥泞、破损的路面和碎石。这是一条单行道，没有路灯，也没有掉头的地方。没有人告诉我们大门会锁上。我们打电话给前台，接待员道歉并解释说他们可以开关大门，但我穿着比较正式的衣服，在泥泞和积水的路面上根本无法操作，而且我也没有带农用服装，因为我原本以为这里会是一个豪华的，或者至少是一个维护良好的设施。他们说还有另一个大门，并给了我们一个通往更宽敞车道的密码。我有一辆车可以开到田野里掉头。最终，我终于回到了房子。
早上我们不得不把所有行李都打包好，装上车。预定的木屋要到下午四点才能入住。我们得先把行李搬过去，等木屋准备好后他们会打电话通知我们。下午四点他们打来电话，我们去卸行李。进去之后发现天花板只有七英尺高，热水器房的门都快掉了，洗衣机和烘干机叠放在浴室的路上。浴室没有台面，光线也很差。卧室也没有衣柜。这简直就是一场糟糕假期的缩影。
我们回到前台，觉得这完全无法接受。我们表示放弃，不想再打包搬家。
我们要求他们退还剩余款项，并指出该物业未能提供豪华住宿。他们明知房间有漏水问题，却仍然提供给我们，还想把问题推卸给我们。他们没有履行承诺。工作人员尽力了，但显然他们是被迫处理这么糟糕的情况。他们非常努力，但老板和经理却从未像通常那样主动联系我们。
我们要求酒店管理层审查我们因这场噩梦而产生的费用，他们第二天就打电话来了。
我们要求他们根据房价退款，他们从大约 1000 美元的房费中扣除了 200 美元。考虑到我们被迫忍受的一切，这笔费用绝对不值。
我们在列克星顿的家人原本以为会很不错，但在得知我们的遭遇后都感到震惊。
我们住过各种档次的酒店，旅行经验丰富。这次的经历将是我们最难忘的。我知道酒店有时会出现问题，但大多数酒店都能很好地帮助客人。而这次的情况却越来越糟。
我可以肯定地说，这是我住过的最糟糕的酒店之一！我怀疑客人可能能够接受嘈杂的派对氛围、糟糕的设施和服务。
我完全同意其他评论中提到的这些问题。我真希望当初听取了大家的意见，完全避免入住这家酒店。我现在明白他们为什么要求预付全款了！
我希望他们能尽快解决漏水问题。最后，我并没有在豪华酒店房间外预订养山羊和鸡的地方。当然，那也不是黑莓农场或双子农场。
睡了一觉，坐在椅子上泡了杯咖啡后，我发现我的脚又冷又湿！我简直不敢相信。地毯上大约四英尺范围内都有水渍。我夜里听到滴水声，现在真的漏水了。我查看了评论，发现这竟然是个老问题！
我们联系了前台和值班经理，她表示他们需要调查一下。我们不愿意继续住在这里，因为漏水、发霉的风险（这已经不是新问题了）以及噪音问题都让我们难以忍受。
当然，城堡酒店要求我们几个月前就全额预付3700美元。这很不寻常，但我们还是付了。可惜的是，我们没有事先了解这家酒店的情况，想当然地认为它是一家位于列克星顿的高档优雅酒店。
值班经理China提出让我们入住农舍一晚，我们参观了一下，感觉还不错。我们本来更想要酒店房间，但还是同意了，不过这样我们就得搬到小木屋，但我们没能看到。网上也找不到任何能真实展现小木屋的照片。
他们确实提醒过我们酒店里有山羊、驴等等，但我们只是想放松一下，因为我们是飞来为孙女庆祝一周岁生日，顺便和家人一起过感恩节。我们不想让他们也得照顾我们。
现在，在我们参加家庭聚会期间，China发短信说小木屋最后一晚已经被预订了，他们不得不再次给我们换房间！如果我们住在城堡酒店，这已经是第四次了。他们明明知道小木屋已经被预订了，却在我们同意入住后才告诉我们。
我们回到农舍准备过夜，却发现大门紧闭。路况糟糕透了，到处都是积水、泥泞、破损的路面和碎石。这是一条单行道，没有路灯，也没有掉头的地方。没有人告诉我们大门会锁上。我们打电话给前台，接待员道歉并解释说他们可以开关大门，但我穿着比较正式的衣服，在泥泞和积水的路面上根本无法操作，而且我也没有带农用服装，因为我原本以为这里会是一个豪华的，或者至少是一个维护良好的设施。他们说还有另一个大门，并给了我们一个通往更宽敞车道的密码。我有一辆车可以开到田野里掉头。最终，我终于回到了房子。
早上我们不得不把所有行李都打包好，装上车。预定的木屋要到下午四点才能入住。我们得先把行李搬过去，等木屋准备好后他们会打电话通知我们。下午四点他们打来电话，我们去卸行李。进去之后发现天花板只有七英尺高，热水器房的门都快掉了，洗衣机和烘干机叠放在浴室的路上。浴室没有台面，光线也很差。卧室也没有衣柜。这简直就是一场糟糕假期的缩影。
我们回到前台，觉得这完全无法接受。我们表示放弃，不想再打包搬家。
我们要求他们退还剩余款项，并指出该物业未能提供豪华住宿。他们明知房间有漏水问题，却仍然提供给我们，还想把问题推卸给我们。他们没有履行承诺。工作人员尽力了，但显然他们是被迫处理这么糟糕的情况。他们非常努力，但老板和经理却从未像通常那样主动联系我们。
我们要求酒店管理层审查我们因这场噩梦而产生的费用，他们第二天就打电话来了。
我们要求他们根据房价退款，他们从大约 1000 美元的房费中扣除了 200 美元。考虑到我们被迫忍受的一切，这笔费用绝对不值。
我们在列克星顿的家人原本以为会很不错，但在得知我们的遭遇后都感到震惊。
我们住过各种档次的酒店，旅行经验丰富。这次的经历将是我们最难忘的。我知道酒店有时会出现问题，但大多数酒店都能很好地帮助客人。而这次的情况却越来越糟。
我可以肯定地说，这是我住过的最糟糕的酒店之一！我怀疑客人可能能够接受嘈杂的派对氛围、糟糕的设施和服务。
我完全同意其他评论中提到的这些问题。我真希望当初听取了大家的意见，完全避免入住这家酒店。我现在明白他们为什么要求预付全款了！
我希望他们能尽快解决漏水问题。最后，我并没有在豪华酒店房间外预订养山羊和鸡的地方。当然，那也不是黑莓农场或双子农场。
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