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Sayf is a superstar but experience as a whole left a lot to be desired…
Peppermint Bar的点评
点评：Myself and a friend were booked in for the Ibiza Classics bottomless brunch this bank holiday Sunday and all I can say is that your amazing team member Sayf really saved the experience from being a complete disaster.
It took over an hour and 20 minutes (the bottomless brunch is 90mins long) for our food to come out and once it did neither myself or my friend finished it due to it being well under cooked, mine was absolutely stone cold in the middle of the burger, bare in mind we had asked 3 different waitresses very politely where our food was and one even shrugged and replied “dunno” without a care in the world. Thankfully Sayf kept the drinks flowing whilst running around also dealing with every other table, the guy deserves a medal and a promotion for having to keep the ship sailing on his own, but your other waiting staff require some serious customer service training because their attitudes were atrocious.
It took over an hour and 20 minutes (the bottomless brunch is 90mins long) for our food to come out and once it did neither myself or my friend finished it due to it being well under cooked, mine was absolutely stone cold in the middle of the burger, bare in mind we had asked 3 different waitresses very politely where our food was and one even shrugged and replied “dunno” without a care in the world. Thankfully Sayf kept the drinks flowing whilst running around also dealing with every other table, the guy deserves a medal and a promotion for having to keep the ship sailing on his own, but your other waiting staff require some serious customer service training because their attitudes were atrocious.
翻译：这个银行假日星期天，我和一位朋友预订了 Ibiza Classics 的无限量早午餐，我只能说，你们出色的团队成员 Sayf 真的把这次体验从一场彻底的灾难中拯救了出来。
我们的食物等了一个多小时二十分钟（无限量早午餐持续 90 分钟）才上来，上来后，我和朋友都没吃完，因为食物根本没煮熟，我的汉堡中间已经凉透了，别忘了，我们非常有礼貌地问了 3 位服务员我们的食物在哪儿，其中一位甚至耸了耸肩，漫不经心地回答“不知道”。谢天谢地，Sayf 在跑来跑去服务其他每一张桌子的同时，不停地供应饮料，这个人应该获得一枚奖章和晋升，因为他独自一人让船顺利航行，但你们的其他服务员需要接受一些严肃的客户服务培训，因为他们的态度太糟糕了。
我们的食物等了一个多小时二十分钟（无限量早午餐持续 90 分钟）才上来，上来后，我和朋友都没吃完，因为食物根本没煮熟，我的汉堡中间已经凉透了，别忘了，我们非常有礼貌地问了 3 位服务员我们的食物在哪儿，其中一位甚至耸了耸肩，漫不经心地回答“不知道”。谢天谢地，Sayf 在跑来跑去服务其他每一张桌子的同时，不停地供应饮料，这个人应该获得一枚奖章和晋升，因为他独自一人让船顺利航行，但你们的其他服务员需要接受一些严肃的客户服务培训，因为他们的态度太糟糕了。
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