旅行
账户
Anne D
Disappointed
Serendipity Soy Candle Factory的点评
点评：Throughout the years I have purchased many candles from Serendipity. In fact, I would say they were my candle makers of choice. Recently though I’ve had to rethink that review. I ordered 2 dragonfly wing candles as gifts. After I had ordered I received a message saying they did not have any dragonfly wing candles in stock and could I please choose another scent. I responded saying that had been purposely ordered to add to a dragonfly themed gift and I would like a refund. The next day I received another email saying that the candlemaker had agreed to make the scent I ordered and it would take an additional week to arrive. I agreed. When I received the candles, I immediately noticed a darkened discoloured “air pocket” at the front of each candle by the label that went almost the entire length of the candle. When I reached out to the company to express my disappointment, I was told that the picture I sent and my description merely described an event called flashing that was very normal. I explained my concerns and that the candles had been purchased as gifts and I was not happy with their appearance. How could I give a candle as a gift that had this large, very noticeable marking right at the front? I was repeatedly assured that this was normal and in fact viewed as a ‘happy’ occurrence that indicated the natural process of their candle making. Well I am not happy! I spent $25.95 plus tax on each candle and I expected them to look professionally made. I realize that during the pouring process small abnormalities may appear but these markings are very apparent. To-date I have received no acceptable solution to my concerns. In fact prior to posting my review, I sent one final plea asking if we could come to some sort of mutually agreeable arrangement. Days later I have received no response. From now on, I will definitely look for another company to purchase candles from.
翻译：这些年来，我从 Serendipity 购买了许多蜡烛。事实上，我可以说他们是我最喜欢的蜡烛制造商。但最近我不得不重新考虑那条评论。我订购了 2 支蜻蜓翅膀蜡烛作为礼物。订购后，我收到一条消息，说他们没有库存的蜻蜓翅膀蜡烛，我可以选择另一种香味吗？我回复说，这是特意订购的，以添加到蜻蜓主题的礼物中，我想要退款。第二天，我收到另一封电子邮件，说蜡烛制造商同意制作我订购的香味，但还需要一周时间才能送达。我同意了。当我收到蜡烛时，我立即注意到每支蜡烛前面的标签旁边都有一个变暗的变色“气穴”，几乎覆盖了整个蜡烛的长度。当我联系该公司表达我的失望时，我被告知我发送的图片和我的描述只是描述了一种称为闪烁的现象，这是非常正常的。我解释了我的担忧，并说蜡烛是作为礼物购买的，我对它们的外观不满意。我怎么能送人一根蜡烛，上面有这么大、这么明显的标记呢？他们反复向我保证，这是正常的，而且实际上，他们还认为这是“幸福”的，表明了他们制作蜡烛的自然过程。可我并不开心！我每根蜡烛花了 25.95 美元加税，我以为它们看起来像是专业制作的。我知道在浇注过程中可能会出现小的异常，但这些标记非常明显。到目前为止，我还没有收到对我的担忧的可接受的解决方案。事实上，在发布我的评论之前，我最后一次请求，询问我们是否能达成某种双方都同意的协议。几天后，我还没有收到任何回复。从现在开始，我一定会寻找另一家公司来购买蜡烛。
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