点评:I had terrible customer service from the manager and there was not clear communication in our email confirmation on what the end time would be for our scheduled 60 minute massages. I assumed that our services would end 60 minutes after the start time given that I scheduled a 60 minute massage for each of us. They said the massage starts anywhere in a 75 minute window from the scheduled start time and didn’t care whatsoever that I had dinner reservations following that I couldn’t change. They were unwilling to provide a refund or even look into seeing if they could find a way to have us still experience our full massages and make our dinner reservations. The booking didn’t specify that the 75 minutes use of the spa facilities is mandatory and happens sometime during the 135 minutes from the start time of the reservation. It wasn’t specified either that the start time of the massage is variable within a 75 minute window. Unfortunately the unclear communication in the email confirmation and rude service from the manager left this as the worst part of my Chicago trip.
翻译:经理的客户服务非常糟糕,而且邮件确认中也没有明确说明我们预定的60分钟按摩的结束时间。我以为服务会在开始时间后60分钟结束,因为我每人都预订了60分钟的按摩。但他们却说按摩可以在预定开始时间后75分钟内的任何时间开始,而且完全不顾我预订了之后的晚餐,而且无法更改。他们不愿意退款,甚至不愿意考虑能否让我们继续享受完整的按摩服务并完成晚餐预订。预订单上没有明确说明75分钟的水疗设施使用时间是强制性的,并且是在预订开始时间后135分钟内的某个时间。也没有明确说明按摩的开始时间在75分钟内是可变的。遗憾的是,邮件确认中沟通不畅以及经理粗鲁的服务让我这次芝加哥之旅最糟糕的经历。