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Peggy C
Booked a spa day with my daughter that turned into a very expensive nightmare -- DO NOT GO TO THIS PLACE!
AIRE Ancient Baths Chicago的点评
点评：Avoid this overpriced and unhealthy facility [smells like mold and mildew]. I paid $800+ for my daughter and I to have the "orange signature" massage and ritual bathing. First, they did not use the correct oil and were rushed and did not give us all the procedures listed on their website [such as scalp massage, guasha treatment]. The slimey face mask was left on our faces and we had to wash off ourselves in the shower -- the massage therapists were overbooked and not experienced--we were rushed. We left the facility in chilly weather with wet hair -- the Dyson hair dryers did not work. We never received our add-on healthy juice drink -- $24 each -- during our treatment. We did not have a guided tour of the baths and missed some of the main parts, such as indoor/outdoor pool. After 90 minutes, we had to keep asking for our massage -- very disorganized with a total lack of customer service. The place needed to be cleaned -- it smelled like mold and mildew and their facility has very few bathrooms for number of guests. I tried to convey my frustration at the front desk when we left -- you pre-pay for this place. I had to speak to two persons and the 'manager' promised to respond to me that week -- that communication never happened. She gave me a refund of $174 for the tips paid to massage therapists [$120] and two juices for my daughter and I. I tried to dispute this horrific experiences with Mastercard and you are locked into all of their 'legal verbage' when you pre-book online. I was just trying to have a special day with my daughter and it turned into a nightmare -- DO NOT GO TO THIS PLACE -- what I thought would be a very memorable day at a spa turned into a huge stressor -- this is not about money -- this review is left for others to not have the save unfavorable experience.
翻译：千万别去这家价格虚高、卫生状况极差的场所（里面霉味很重）。我和女儿花了800多美元体验了所谓的“橙香招牌”按摩和沐浴仪式。首先，他们用的精油不对，而且手法很匆忙，网站上列出的项目（比如头皮按摩、刮痧）也没做完。黏糊糊的面膜敷在脸上没洗干净，我们只能自己去淋浴间冲洗——按摩师人手不足，经验也不丰富，整个过程非常赶。离开的时候天气很冷，头发湿漉漉的——戴森吹风机根本没用。我们额外点的健康果汁（每杯24美元）在疗程中也没喝到。他们也没有带我们参观浴池，我们错过了一些重要的区域，比如室内外泳池。90分钟过去了，我们不得不反复催促按摩师——整个流程非常混乱，服务态度也极其糟糕。这个地方需要好好打扫一下——到处都是霉味，而且卫生间数量太少，根本不够用。离开的时候，我向前台表达了我的不满——因为这里是预付房费的。我跟两个人交涉，那位“经理”承诺会在一周内回复我——结果杳无音信。她退还了我174美元，包括给按摩师的小费（120美元）以及我和女儿的两杯果汁。我试图通过万事达卡申诉这次糟糕的经历，但在线预订后，所有“法律条款”都无法更改。我原本只是想和女儿度过一个特别的日子，结果却变成了一场噩梦——千万别去这家！我原本以为会是一次难忘的SPA体验，结果却变成了一场巨大的噩梦——这不是钱的问题——我写这篇评论是为了让其他人避免重蹈覆辙。
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