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What a disgrace of Luxury experience this was!
Casuarina Wellness Centre的点评
点评：Casuarina Wellness Centre - WHAT A JOKE!
I bought a voucher on Wikideals for: Girl’s Day Out: Luxury Spa Package, Gourmet Burgers and Desserts, Mocktails or Milkshakes for 2 People."
And what a disgrace of Luxury experience this was!
The experience: Casuarina Wellness CentreWe arrived at the spa and was not offered our "Complimentary Mint, Lemon or cucumber infused water."
We were directed to the toilets where we were constantly being watched by the 2 masseuse's, while using the facility from outside the bathroom.
Then we went into this horrific looking room which had a stench of old burnt food or dirt.We were instructed to remove our clothes, with no gowns in sight for us. So there we were in a cold room waiting.
Our 2 masseuse's, enter and starts the process, non of them greeted us or introduced themselves to us. They start the "Aromatherapy Back of Body Massage" - whatever you guys called it, but it was a non scented back scrub which lasted forever on the same part of our back - it was shocking. There was no smell of product or oil, nothing, the same smell of a dirty room is all we had.
Then my masseuse just stops and leaves the room, with the door open while we are laying there with bare backs, my mother and I. People are walking passed the room, you could hear them talking and the other masseuse in the room does not have the decency to close the door. What kind of service is this? Amateur service from a "Luxury Hotel" as WikiDeals worded it. She went to the toilet, I mean what? At least say you are going to step away, be respectful man.
Once the nightmare of a pathetic massage was done, where was our "Soothing Hot Compress Rub blended with Essentials Oils"? Where was our "Body Rituals: with a revitalising mask"? Where was our "Mini Head Massages"? Where was our "Sole Survival Treatments: Relaxing Foot massage with revitalising foot scrub & Nourishing mask? This was a lie. You sold us a "luxury package" with non of these promises.
I have evidence of the disgusting sponges you used on us, these are clearly worn out and being re used. Your wash cloths you used on us look like broken rags you used on both of us using the same metal bowl to rinse out. This is unacceptable, you can clearly see these have been used before us!!!
I am totally embarrassed for you and this brand/Business/whatever you call this - You should be closed down if this is the service you offer people. You robbed us of our time, money and effort.
Look at these photos from yesterday and you tell me what kind of business operates like this?
I spoke to the receptionist and she was speechless on these facts. She could not even offer us any words of assurance, where is the customer service at Casuarina Wellness Centre??? I have nothing nice to say about this place. What a nightmare.
ew. gross.
I bought a voucher on Wikideals for: Girl’s Day Out: Luxury Spa Package, Gourmet Burgers and Desserts, Mocktails or Milkshakes for 2 People."
And what a disgrace of Luxury experience this was!
The experience: Casuarina Wellness CentreWe arrived at the spa and was not offered our "Complimentary Mint, Lemon or cucumber infused water."
We were directed to the toilets where we were constantly being watched by the 2 masseuse's, while using the facility from outside the bathroom.
Then we went into this horrific looking room which had a stench of old burnt food or dirt.We were instructed to remove our clothes, with no gowns in sight for us. So there we were in a cold room waiting.
Our 2 masseuse's, enter and starts the process, non of them greeted us or introduced themselves to us. They start the "Aromatherapy Back of Body Massage" - whatever you guys called it, but it was a non scented back scrub which lasted forever on the same part of our back - it was shocking. There was no smell of product or oil, nothing, the same smell of a dirty room is all we had.
Then my masseuse just stops and leaves the room, with the door open while we are laying there with bare backs, my mother and I. People are walking passed the room, you could hear them talking and the other masseuse in the room does not have the decency to close the door. What kind of service is this? Amateur service from a "Luxury Hotel" as WikiDeals worded it. She went to the toilet, I mean what? At least say you are going to step away, be respectful man.
Once the nightmare of a pathetic massage was done, where was our "Soothing Hot Compress Rub blended with Essentials Oils"? Where was our "Body Rituals: with a revitalising mask"? Where was our "Mini Head Massages"? Where was our "Sole Survival Treatments: Relaxing Foot massage with revitalising foot scrub & Nourishing mask? This was a lie. You sold us a "luxury package" with non of these promises.
I have evidence of the disgusting sponges you used on us, these are clearly worn out and being re used. Your wash cloths you used on us look like broken rags you used on both of us using the same metal bowl to rinse out. This is unacceptable, you can clearly see these have been used before us!!!
I am totally embarrassed for you and this brand/Business/whatever you call this - You should be closed down if this is the service you offer people. You robbed us of our time, money and effort.
Look at these photos from yesterday and you tell me what kind of business operates like this?
I spoke to the receptionist and she was speechless on these facts. She could not even offer us any words of assurance, where is the customer service at Casuarina Wellness Centre??? I have nothing nice to say about this place. What a nightmare.
ew. gross.
翻译：Casuarina 健康中心 - 真是个笑话！
我在 Wikideals 上买了一张优惠券：女孩出游日：豪华水疗套餐、美食汉堡和甜点、2 人份无酒精鸡尾酒或奶昔。”
这真是一次耻辱的奢华体验！
体验：Casuarina 健康中心我们到达水疗中心，没有得到“免费的薄荷、柠檬或黄瓜浸泡水”。
我们被带到厕所，当我们在浴室外使用设施时，两名按摩师不断注视着我们。
然后我们走进一个看起来很可怕的房间，里面有一股烧焦的食物或污垢的恶臭。我们被要求脱掉衣服，看不到任何长袍。所以我们在一个寒冷的房间里等待。
我们的两名按摩师进来开始按摩，没有一个人向我们打招呼或自我介绍。他们开始“芳香疗法背部按摩”——不管你们怎么称呼它，但这不是香味背部磨砂膏在我们背部的同一部位持续了很长时间——这令人震惊。没有产品或油的味道，什么都没有，我们闻到的都是脏房间的味道。
然后我的按摩师就停下来离开房间，门开着，而我和妈妈都赤裸着后背躺在那里。人们走过房间，你可以听到他们说话的声音，房间里的另一个按摩师没有礼貌地关上门。这是什么样的服务？正如 WikiDeals 所说，这是来自“豪华酒店”的业余服务。她去了厕所，我的意思是什么？至少说你要走开，要有礼貌。
一旦完成了一场可悲的按摩噩梦，我们的“舒缓热敷与精油混合”在哪里？我们的“身体仪式：使用活肤面膜”在哪里？我们的“迷你头部按摩”在哪里？我们的“唯一生存疗法：放松足部按摩、活力足部磨砂和滋养面膜”在哪里？这是个谎言。你卖给我们一个“豪华套餐”，却没有这些承诺。
我有证据表明你用过恶心的海绵，这些海绵显然已经磨损并被重复使用。你用在我们身上的洗脸巾看起来就像你用在我们两个人身上的破布，用同一个金属碗冲洗。这是不可接受的，你可以清楚地看到这些在我们之前就被使用过了！！！
我为你和这个品牌/企业/不管你怎么称呼它感到非常尴尬——如果这是你为人们提供的服务，你就应该关门。你抢走了我们的时间、金钱和精力。
看看昨天的这些照片，你告诉我什么样的企业会这样运作？
我和接待员谈过了，她对这些事实无言以对。她甚至不能给我们任何保证的话，Casuarina 健康中心的客户服务在哪里？？？我没有什么好说的说说这个地方。真是一场噩梦。
呃。恶心。
我在 Wikideals 上买了一张优惠券：女孩出游日：豪华水疗套餐、美食汉堡和甜点、2 人份无酒精鸡尾酒或奶昔。”
这真是一次耻辱的奢华体验！
体验：Casuarina 健康中心我们到达水疗中心，没有得到“免费的薄荷、柠檬或黄瓜浸泡水”。
我们被带到厕所，当我们在浴室外使用设施时，两名按摩师不断注视着我们。
然后我们走进一个看起来很可怕的房间，里面有一股烧焦的食物或污垢的恶臭。我们被要求脱掉衣服，看不到任何长袍。所以我们在一个寒冷的房间里等待。
我们的两名按摩师进来开始按摩，没有一个人向我们打招呼或自我介绍。他们开始“芳香疗法背部按摩”——不管你们怎么称呼它，但这不是香味背部磨砂膏在我们背部的同一部位持续了很长时间——这令人震惊。没有产品或油的味道，什么都没有，我们闻到的都是脏房间的味道。
然后我的按摩师就停下来离开房间，门开着，而我和妈妈都赤裸着后背躺在那里。人们走过房间，你可以听到他们说话的声音，房间里的另一个按摩师没有礼貌地关上门。这是什么样的服务？正如 WikiDeals 所说，这是来自“豪华酒店”的业余服务。她去了厕所，我的意思是什么？至少说你要走开，要有礼貌。
一旦完成了一场可悲的按摩噩梦，我们的“舒缓热敷与精油混合”在哪里？我们的“身体仪式：使用活肤面膜”在哪里？我们的“迷你头部按摩”在哪里？我们的“唯一生存疗法：放松足部按摩、活力足部磨砂和滋养面膜”在哪里？这是个谎言。你卖给我们一个“豪华套餐”，却没有这些承诺。
我有证据表明你用过恶心的海绵，这些海绵显然已经磨损并被重复使用。你用在我们身上的洗脸巾看起来就像你用在我们两个人身上的破布，用同一个金属碗冲洗。这是不可接受的，你可以清楚地看到这些在我们之前就被使用过了！！！
我为你和这个品牌/企业/不管你怎么称呼它感到非常尴尬——如果这是你为人们提供的服务，你就应该关门。你抢走了我们的时间、金钱和精力。
看看昨天的这些照片，你告诉我什么样的企业会这样运作？
我和接待员谈过了，她对这些事实无言以对。她甚至不能给我们任何保证的话，Casuarina 健康中心的客户服务在哪里？？？我没有什么好说的说说这个地方。真是一场噩梦。
呃。恶心。
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