The Urban Air Sauna Experience - Urban Air Trampoline and Adventure Park (Middle River) - Urban Air Trampoline and Adventure Park - 10条旅客点评与比价

Roxanne B

The Urban Air Sauna Experience

Urban Air Trampoline and Adventure Park的点评

2026年09月24日发布于: 海外

点评：We had our son’s birthday party here and it was a terrible experience. The AC was broken and we weren’t informed before the party. It was an extremely hot and humid day and that made it absolutely miserable for the parents and kids. The kid were soaked with sweat which is disgusting and unsanitary when jumping in ball pits and such. The issue I had is we spent $400 on a party there for 10 children- includes the birthday child and siblings- and no one gave us a heads up that the party would be a sauna experience, not before not even when we arrived. They force you to order their junk food options and cannot bring your own food other than a cake. The party server did not offer extra drinks in fact tried to charged us for more drinks. One would think hey these people are dropping 400 bucks let’s at least make sure they are hydrated during this sauna nightmare. To top things off they asked me to pay for the party at the 1 hour mark right as pizza is being served and Taking me away from my guests with purse in hand while they are eating. Did not get to eat or enjoy myself. Zero customer service for the price paid. I was able to complain to a manager about being charged for extra drinks and got that removed as well as a few return passss for my children but there is no way I could ever recommend anyone have a party here. Go elsewhere it’s really gone downhill from years past- I’ve had parties here before and this was a mess.

翻译：我们在这里为孩子举办生日派对，结果体验糟糕透顶。空调坏了，而且主办方在派对开始前并未告知我们。那天天气极其闷热潮湿，对大人和孩子来说都难受至极。孩子们在玩球池之类的游戏时汗流浃背，这样的状况既恶心又不卫生。我遇到的问题是：我们为10个孩子——包括寿星和他的兄弟姐妹——在那里举办派对，总共花了400美元。但无论事先还是我们到达时，都没人提醒我们这场派对会热得像桑拿房一样。他们强制要求客人购买他们提供的垃圾食品，除了蛋糕外不允许自带任何食物。派对服务员甚至不肯提供额外的饮料，还试图向我们收取更多饮料的费用。按理说，这些人可是花了400美元呢，我们至少应该确保他们在这种如同桑拿房般闷热的环境中能补充水分吧。更离谱的是，就在披萨上桌、派对进行到1小时的时候，他们竟要求我付款。当时我手里还拿着钱包，结果不得不丢下客人们去处理付款事宜。我根本没机会吃东西，也享受不了派对。就这个价格而言，完全谈不上什么客户服务。我向经理投诉了被额外收取饮料费用的问题，费用最终被退还了，我还为孩子们拿到了几张回程票。不过我绝对不会推荐任何人在这里举办派对。还是去别的地方吧——这里和往年相比真的每况愈下。我以前也在这里办过派对，而这次简直一团糟。

查看全部 10 条点评