下载App
资质规则
旅行
账户
Nicola M
Vivo - no accountability after serious harm
Vivo Hair & Beauty的点评
点评：After a serious reaction following a hair-colouring appointment on 1 August 2026 Vivo Hair dressers Howick Auckland, I expected accountability, transparency, and genuine concern for my wellbeing. Instead, after months of correspondence, requests for information, and attempts to understand what happened, I am left feeling that responsibility has been avoided, my concerns have been dismissed, and no meaningful apology has ever been offered.
When a customer suffers harm, businesses have a choice: acknowledge the impact, investigate thoroughly, learn from the experience, and make things right. In my experience, that has not happened.
I'm sharing my story not out of spite, but to encourage higher standards of customer care, accountability, and safety within the hair and beauty industry. Consumers deserve better when things go wrong.
When a customer suffers harm, businesses have a choice: acknowledge the impact, investigate thoroughly, learn from the experience, and make things right. In my experience, that has not happened.
I'm sharing my story not out of spite, but to encourage higher standards of customer care, accountability, and safety within the hair and beauty industry. Consumers deserve better when things go wrong.
翻译：2026年8月1日，我在奥克兰豪威克的Vivo美发沙龙染发后出现了严重的不良反应。本以为他们会承担起责任、保持透明，并真正关心我的健康状况。然而，经过数月的沟通、信息索取以及试图弄清事情原委之后，我却发现他们始终逃避责任，对我的担忧置若罔闻，甚至从未给出过任何诚恳的道歉。
当顾客受到伤害时，……企业面临一个选择：承认自身造成的影响，彻底调查原因，从中吸取教训并纠正错误。以我的经验来看，实际情况却并非如此。
我分享自己的经历并非出于怨恨，而是希望推动美发与美容行业提升客户服务标准，强化责任感与安全性。当出现问题时，消费者理应得到更好的对待。
当顾客受到伤害时，……企业面临一个选择：承认自身造成的影响，彻底调查原因，从中吸取教训并纠正错误。以我的经验来看，实际情况却并非如此。
我分享自己的经历并非出于怨恨，而是希望推动美发与美容行业提升客户服务标准，强化责任感与安全性。当出现问题时，消费者理应得到更好的对待。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
